Customer Service Representative

Location:

Albuquerque, NM

Salary:

15.00

Posted:

June 27, 2023

Contact this candidate

Resume:

D I A M O N D V A S Q U E Z

Customer Relation Management

Financial Services

Account management

Service standard compliance

Problem-Solving

Computer Literacy

Project Management Tools

Strong Communication

Customer Care

Flexible

Attention to detail

Organizational skills

Key Performance Indicators (KPI)

Remote

Knowledgeable and dedicated customer service professional with extensive experience in the customer service relations industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing business. S K I L L S

Profile

E D U C A T I O N

E X P E R I E N C E Wilson IDS, TX

505-***-****

Rio Rancho, NM

*********@*****.***

Protiviti Government Services- CNM Albuquerque, NM 11/2022 - 1/2023

CONTACT CENTER INFORMATION SPECIALIST

Provided information and assistance related to services and programs in the general call queue

Ensured that customers needing assistance in the disability resource center are transferred directly to a representative Informs customers about student resources, college events, and programs, campus locations, housing and social support services. Directed customers through web-based tutorials to appropriate program staff and assists with CNM web site navigation Interact assist and communicate with customers on line with email response to customers, partner with CNM departments and utilize the instant message feature to communicate, knowledge of MS SharePoint, and other communication tools

Performed a variety of administrative support functions, which includes updating database records; utilizing customer relation’s management and Banner student system; completing online forms; and preparing reports

Maintained current knowledge of institutional and community- based programs, resources and support services available to the CNM community

Completed mandatory ensure compliance with federal and college requirements to include FERPA compliance

Alorica Albuquerque, NM

11/2020 - 02/2021

CUSTOMER SERVICE REPRESENTATIVE

Assisted customers on the phone to provide accurate, satisfactory information for questions and concerns.

Reviewed client accounts and provided updates and information about billing, shipping, warranties, and other account-related inquiries.

De-escalated situations involving dissatisfied clients, and offered customer assistance and support.

S O F T W A R E

Salesforce

Webex

Banner

Microsoft Outlook

Microsoft Teams

Cisco-Finesse

MS Excel/PowerPoint

H O B B I E S

Traveling

Reading

Exercising

Press-One Kiwi Co. Fort Collins, CO

10/2021 - 12/2021

CUSTOMER SERVICE REPRESENTATIVE

Assisted customers over the phone with the application process from start to finish

Analyzed and collected customer information to update their demographics

Responded to customer requests for products, services, and company information via phone/email

Placed orders per customer's request, checked the status of orders, and tracked existing orders.

Processed payments via phone as well as cancellations via email Served as an information resource related to Contact Center operations, systems and programs; monitors student and community information needs; and participates in a variety of departmental and division meetings, as well as quality improvement programs and processes, and other institutional initiatives

Provided direction and assistance to students by supporting the welcome center

Strong knowledge of CNM policies, procedures, and regulatory requirements.

RGIS Albuquerque, NM

03/2020 - 04/2020

INVENTORY SPECIALIST/AUDITOR

Completed inventory for various retail stores.

Completed SKU verification, and count merchandise according to category.

Ensured all data was entered accurately and in a timely manner. Identified customer needs classified information, researched issues, and provided solutions.

Kept records of all conversations in a database organized according to procedures.

Made outbound calls to vendors to assist Sam Club member's with tracing deliveries.

CALL CENTER REPRESENTATIVE

Concentrix Rio Rancho, NM

01/2019 - 03/2020

Goodwill Industries Rio Rancho, NM

10/2018 - 01/2019

CASHIER/WAREHOUSE

Focused on customer service, greeted customers, and helped find merchandise.

Completed sales, and monetary exchange as a cashier. opened and closed the store, counting cashier drawers for accurate amounts.

R E F E R E N C E S

ASHLEY MCELROY