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Customer Service Medical Assistant

Location:
Dallas, TX
Posted:
June 27, 2023

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Resume:

Kenya Kelly

Fort Worth, TX *****

adxx6i@r.postjobfree.com

+1-682-***-****

Authorized to work in the US for any employer

Work Experience

Phlenotomist/ Patient Care Technician

Methodist Healthcare System (Charlton) - Dallas, TX June 2021 to Present

Keep patient rooms tidy and sanitized

Assist patient with everyday needs (personal hygiene, using the restroom, grooming etc.) Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition Take fluid samples or other specimens for testing

Assist nursing staff in administering basic treatments Perform basic nursing procedures (e.g. changing bandages) Ensure rooms have adequate patient care supplies

Assist patients with particular issues or needs

Provide appropriate emotional support.

Remove Iv's

Assist nurse and patient with admission and discharge. Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures. Verifies test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel.

Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.

Medical Assistant/Lab Technician

Low-T Center - Southlake, TX

December 2020 to Present

• Overseeing daily lab operations.

• Treating each patient perfectly! Great shots! - Great Blood draws!

• Engaging each person with upbeat and positive attitude.

• In a clinic setting, it is imperative that the MA be cross trained on front desk responsibilities. This may include but not limited to: collecting payment from patients at time of service, answering phone calls, managing the center email, booking appointments, bank deposits and managing office supply inventory.

• Checking assigned vitals.

• Perform routine blood draws confidently and proficiently.

• Administer intramuscular injections safely.

• Run assigned in-house labs and maintain controls and calibrations

• Home sleep studies

• Eye exams

• Cpap testing

Behavior Technician (ICU)

JPS Health Network - Fort Worth, TX

October 2018 to Present

Assist In direct care as assigned by the Nurse, reporting documentation results including vital signs and specimens. Assist with admission and dismissals. Assist in maintaining a therapeutic environment by providing professional behavior and communication. PCT (Patient Care Technician) Long Term Acute Care Texas Health Resources (Specialty Unit) LogTerm Acute Care - Fort Worth, TX March 2017 to December 2020

Keep patient rooms tidy and sanitized

Assist patient with everyday needs (personal hygiene, using the restroom, grooming etc.) Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition Take fluid samples or other specimens for testing

Assist nursing staff in administering basic treatments Perform basic nursing procedures (e.g. changing bandages) Ensure rooms have adequate patient care supplies

Assist patients with particular issues or needs

Provide appropriate emotional support

Medical Assistant/Phlebotomist

Low T Center - Frisco, TX

January 2016 to February 2017

Responsibilities

Follow patient plan accurately by checking assigned vitals, perform routine blood draws and administer intramuscular injections as requested by the provider Run assigned in-house labs and ensure the proper labs are ordered for each patient Maintain controls and calibrations on the lab equipment; ensure all quality assurance documentation is completed daily

Complete all insurance verifications as assigned daily; provide assistance to the front desk coordinator as needed to ensure the quality of each patient experience Accomplishments

I have shown great dependability and strong work ethic Skills Used

Excellent customer service

Time manner

Great injections and venipuncture

Multitasking

Sr. phlebotomist/ Medical Screener/Plasma Specimen Processor Octapharma Plasma - Fort Worth, TX

June 2014 to February 2016

Responsibilities

• Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

• Reviews donor record files to ensure for completeness, accuracy and compliance with cGMP

• Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities

• Labels and ensures each unit and samples are labeled accurately

• Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures

• Performs venipunctures and plasma collection

• Operates and maintains the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.

• Removes and/or replaces equipment from service

• Maintains proper ratio

Specimen Processor-

Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

Ensures prompt and sterile collection of plasma samples using electric heat sealer and centrifuge Ensures samples and bottles are properly organized in large storage freezer in allotted timeframe as well as in the donor management computer software

Handles tested and untested product as well as plasma with unsuitable test results with properly utilized personal protective equipment

May prepare units and samples for regular daily and weekly shipments per company policies and strict federal transportation regulations

Cleans and maintains equipment on a daily basis and troubleshoots issues as they arise Accomplishments

every quarter I trained 3 medical screeners to become phlebotomist. I received Awards for top sticker for the months of July and August

Skills Used

Excellent phlebotomy skills

Customer service

Great attention to detail

CNA - Certified Nursing Assistant

Mira Vista Care Center - Fort Worth, TX

February 2015 to January 2016

Responsibilities

Assist patients with feeding bathing changing

Record vitals

Assist to restroom

Report falls

Accomplishments

There were plenty of days I worked halls alone with no complaints with help from nursing staff and volunteers

Skills Used

Customer service

Dependability

Outgoing

Sr. Phlebotomist

Octapharma plasma lab - Monroe, LA

December 2011 to June 2014

Responsibilities

* Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines

* Reviews donor record files to ensure for completeness, accuracy and compliance with cGMP

* Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities

* Labels and ensures each unit and samples are labeled accurately

* Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures

* Performs venipunctures and plasma collection

* Operates and maintains the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.

* Removes and/or replaces equipment from service

* Maintains proper ratio

Accomplishments

Im punctual very efficient hard worker I'm cross trained in all areas i was promoted to Sr phlebotomist in 6 mths

Skills Used

Phlebotomy and leadership

CNA/Sitter

maries healthcare - Lake Providence, LA

May 2010 to June 2014

Responsibilities

Assist client with bathing dressing and grooming. Assist to Dr. appointments and family functions. Engage in conversation while keeping the pt comfortable.

Skills Used

The skill to nurture and provide care for someone

PCT II

Glenwood Regional Medical Center - Monroe, LA

December 2012 to July 2013

Responsibilities

Assist with bathing dressing grooming and transfers, empty catheters assist with feeding, taking vitals report to charge nurse if any thing goes wrong

Accomplishments

Always came in when needed

Skills Used

Good body mechanics and dependability

Donor Floor Supervisor

Talecris Plasma - Fort Worth, TX

July 2008 to May 2010

Responsibilities

Ensures donor confidentiality, meet customer service expectations, greet and acknowledge donors as they are assigned to donation area and after completing donation process. Reviews donor record files to ensure for completeness, accuracy, and in compliance with cGMP. Complies with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities. Labels and ensures each unit and samples are labeled accurately. Set-up and prepare all equipment and disposable supplies for venipunctures and plasmapheresis procedures, and perform plasma collection.

Supervises and performs venipuncture and plasma collection. Supervises the operation and maintenance of the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc. Removes and/or replaces equipment from service.

Maintains proper ratio to ensure donor safety and to ensure quality of product. Ensure proper disposal of all contaminated disposable equipment. Maintains accurate and thorough documentation of necessary records, including PCS-2 Machine Logs. Coordinates with medical staff to monitor donor and donor reactions, as necessary. Supervises monitoring inventory levels, stocking supplies, and opening and closing lots for usage. Prepares weekly staffing schedules to accommodate breaks, vacation, and unplanned absences to determine optimal allocation of staff.

Oversees all donor floor personnel by delegating and coordinating staff activities to increase efficiency. Performs performance reviews of donor floor staff and provides effective feedback regarding performance.

Communicates with management regarding pertinent information regarding work areas. Maintains cleanliness of work area to ensure a clean and professional environment. Identifies areas of operational opportunity for continuous improvement. Supervisors and develops donor floor staff in accordance with the SOP, training and safety manuals, and follows all OSHA requirements and personnel policies. May be responsible for changing supply lot numbers. Educates new donors on the use of products made from donated plasma. This includes explaining the process, the tests performed, the appointment system, fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donors’ questions are answered timely, accurately, and professionally.

Performs other duties and responsibilities as designated by management. Accomplishments

Improved time process for plasma donations trained 5 new phlebs to become phlebotomist within our company

Phlebotomist

talecris - Fort Worth, TX

September 2006 to July 2008

Responsibilities

Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture Prep donors for and perform venipuncture

Responds to and assists with handling donor reactions in accordance with guidelines Monitors donor and equipment to ensure health of donors and quality of product Sets up, disconnects, and operates the automated plasmapheresis machines, including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, and the like Ensures the proper calibration and maintenance of autopheresis machines and associated equipment. May be trained to repair autopheresis instruments

Maintains accurate and thorough documentation of production records and ensures donor confidentiality Builds rapport with donors to ensure overall customer satisfaction with the center to support a long-term donation relationship.

Skills Used

Excellent phlebotomy skills

Education

Phlebotomist

Northwest Phlebotomy School - Addison, TX

2023 to 2023

cna in nursing

la vo tech - Lake Providence, LA

2010 to 2010

Medical Assistant/Phlebotomist in Nursing

Arlington Medical Institute - Arlington, TX

2003 to 2004

Skills

• PCT

• Patient Care

• Phlebotomy

• CNA

• Certified Nursing Assistant

• Venipuncture

• CGMP

• Laboratory Experience

• Quality Assurance

• Calibration

• Epic

• Critical Care Experience

• Process Improvement

• Vital Signs

• EMR Systems

• Software Troubleshooting

• Medical Records

• Caregiving

• English

• Senior care

• Applied Behavior Analysis

• ICU Experience

• Medical Imaging

• Experience with Children

• Experience Administering Injections

• Behavioral Therapy

• Nursing

• Autism Experience

Certifications and Licenses

Medical Assistant Certificate

August 2003

Medical assistant graduate

Phlebotomy

August 2004

Phlebotomist

CPR

Certified Nursing Assistant (CNA)

RBT Certification

First Aid Certification

Additional Information

Refererences

LaShonna Wilson-817-***-****

John Hendrix Sr. 817-***-****

Rochelle Worford- 817-***-****



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