Customer Service Medical Billing

Sandra de la Paz

Atlanta, GA ***** 678-***-**** *********@*****.***

EDUCATION & CERTIFICATION

Gwinnett College, Marietta, GA Mar. 2022

Associate in Applied Science Degree, Concentration: Medical Billing & Coding GPA 3.97

HIPAA Compliant Sept. 2020

CBCS Certification, National Healthcareer Association May 2022 EXPERIENCE

Aligned 4 Life Wellness, Atlanta, GA Feb. 2022 – current Front Desk Receptionist/Billing

• Duties include greet and assist patients promptly and efficiently in a professional manner

• Set up new patients, process intake forms and update current patients’ information in the EMR/EHR system

• Schedule appointments, coordinate walk-in patients, check out patients and schedule follow up appointments

• Answer phone calls, promptly respond to emails and relay messages to patients when necessary

• Verify financial records, collect patient charges and co-pays while filing and expediting third-party claims Mental Behavior & Healing Healthcare, Kennesaw, GA Nov. 2021 – Feb. 2022 Medical Insurance Billing Intern

• Managed daily office operations by sending patient appointment reminders and filing patient documents received via email to maintain integrity of patient records

• Processed and resubmitted rejected insurance claims and resolved more than $6K in billing issues

• Updated over 30 patient files daily using ICANOTES EHR Software to schedule appointments, create medical records, and maintain patient records while complying with HIPPA regulations and laws

• Verified patient insurance eligibility, deductibles, co-payments, and Explanation of Benefits to communicate with patients as necessary using Availity Software

United States Department of Commerce, Atlanta, GA May 2018 – Oct. 2021 Field Representative

• Interviewed respondents to collect survey or census data as required for on-going surveys, one-time surveys, and special census using a digital management database system

• Gathered data on demographics of households in specific geographic locations to assist government officials in determining housing budgets for the region

• Demonstrated superior customer service by explaining the purpose of survey questions and asking follow-up questions to capture accurate data

Kelly Services, Atlanta, GA Oct. 2014 – Apr. 2017

Apple Senior Technical Advisor

• Managed and routed inbound calls in a high-volume virtual call center environment improving call flow and increasing customer satisfaction

• Provided customer support to over 50 customers daily by accurately identifying and solving technical issues using a variety of diagnostic tools

• Documented resolution to customer issues and developed best technical practices document for entire team

• Operated with high level of autonomy by prioritizing workload and managing time independent of supervision SKILLS

Superior Communication; Strategic Thinking; Problem Solving; Attention to Detail; Accounting & Bookkeeping; Medical Terminology, Data Entry & Management; Microsoft Office Suite; Insurance Verification; Records Management; Analytical; Medical Billing & Coding Specialist

Medical Billing Tools: McKesson Medical Software; Medisoft EHR Software; Epic Software; Athena Software

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