MARINA RODRIGUEZ

Billing Resolution Specialist Customer Service Administrator

CONTACT

**** ********* **. *******, ***** 77039 / 713-***-**** / adxx5f@r.postjobfree.com / https://www.linkedin.com/in/ MarinaR090

SUMMARY

Customer service professional with over 15 years of experience, characterized by a record of achieving results. Expert in effectively resolving customer disputes while adhering to company guidelines and maintaining high-quality service. Recognized for excellent problem-solving skills and the ability to troubleshoot issues and challenges autonomously.

SKILLS

· Management

· Logic programming

· B2B, B2C, C2C, C2B, D2C

· Self-awareness/Accountability

· Proficiency in SAP, CRM, RRR, CSAT

· Solution-oriented approach

PROFESSIONAL EXPERIENCE

WALMART INC.

Remote, Houston, TX Account Resolution Specialist 2, October 2021 – January 2023

· Efficiently handled high-volume operations, resolving over 50 customer inquiries daily via phone, chat, and email.

· Boosted customer retention by 32% by leveraging expert knowledge of services to meet client needs.

· Significantly improved customer satisfaction through a swift resolution of issues related to transactions, memberships, returns, dispatch and tracking orders, authorization holds, cancellations, and billing.

· Proactively identified and escalated complex issues related to charges, fraud detection, disputes, account breaches, and claims to relevant departments. GOBRANDS INC.

Houston, TX Delivery Driver, February 2020 – January 2022

· Managed timely delivery of packages while coordinating effectively with dispatch teams to keep customers updated on delivery times and schedule changes.

· Ensured strict adherence to company policies, procedures, and DOT regulations, significantly improving road safety.

PARALYZED VETERANS OF AMERICA

San Juan, PR Home Healthcare Provider, January 2015 – January 2020

· Provided quality care for patients, including transportation to medical appointments, monitoring vital signs, and assisting with mobility.

· Administered medication and ensured wound care, preventing infections and educating families on wellness support.

FUSION APPAREL

Greenspoint Mall, Houston, TX Assistant Manager, June 2009 – October 2014

· Promoted to Assistant Manager within six months, becoming the youngest and the first woman in a management position at Fusion Apparel.

· Successfully managed and trained a team of 18-24 employees, resulting in the expansion to three more retail stores in Texas.

· Improved inventory management, payroll, and scheduling through data analysis of spreadsheets, invoices, and audits.

TOPP

Marietta, GA Bookkeeping/Data Entry, July 2007 – March 2009

· Enhanced financial management by accurately calculating amounts due, interest charges, and balances, and preparing accurate bank deposits.

· Reduced tax liabilities by estimating taxes based on sales revenue.

· Maintained accurate bookkeeping records, ensuring the organization's finances remained in good order.

EDUCATION

MacArthur High School, Diploma

Hazmat DOT

LoneStar College, Certificates in Accounting Office I and II, QuickBooks I and II, Excel I and II

Contact this candidate