MAGALY A. MAYES

**** ***** ****** ***** *********, Ga. 30815

Cell: 443-***-**** Home: 706-***-**** adxx51@r.postjobfree.com

CAREER OBJECTIVE

Supervisory/Management Position

QUALIFICATIONS

Ambitious, results-oriented professional with over ten years of supervisory and customer service experience

Proven ability to motivate employees to achieve optimum performance levels based on leadership qualities, strategic thinking, and astute relationship management skills

Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access) and Windows 98 and XP 2000/NT

PROFESSIONAL ACCOMPLISHMENTS

Received numerous awards for outstanding leadership.

Bilingual speaker (Spanish).

Completed courses in supervision, management, team leadership, strategic and organizational leadership, personnel management and human resource administration.

Served as a training manager for various firms to mentor and train new sales associates.

Served as quality control /assurance manager.

Received a company plaque for proficient customer service.

Increased sales from $400.000 yearly to 750,000 yearly from August 2016 to August 2017 maintaining a well-stocked, uncluttered store with a knowledgeable staff.

Maintained low company shrinkage for one year.

PROFESSIONAL EXPERIENCE

Medical Secretary 2

University of Maryland Urgent Care, 600 East Belvedere Ave, Baltimore, MD 21212

410-***-**** (Sherrell Williams) 12/2020-Resigned

Bilingual Front Office Medical Assistant

Facilitates an efficient and professional registration process through the attainment of demographic and financial information.

Responsible for entering information accurately in both the Medical Records and Patient Billing systems.

Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems.

Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate.

Collects physician practice authorizations, enter appropriate information in both registration/billing systems.

Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed.

Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UM Urgent Care.

Medical Assistant, Aguilar Pediatrics 6830 Hospital Dr. 21236

410-***-**** 06/2018 – 12/2020

Bilingual Front Office Medical Assistant.

Assists in checking out patients and assists them with referral processing and scheduling process.

Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources

Maintains a clean, orderly and safe environment for patients and visitors. This includes cleaning, sterilizing, and storing instruments in accordance with practice policies. Stocks rooms in preparation for the daily work schedule. Takes inventory of medical and exam room supplies

Performs any combination of the following duties under the direction of the provider to assist in the examination and treatment of patients

Assist providers during examinations and treatment

Assists office manager with monitoring office supplies

Dispense medications within the scope of practice as ordered by the treating providers and in accordance with state regulations

AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) is a framework for employees to communicate with customers

Security Officer

Empowerment Temple AME Church Services, 4217-4221 Primrose Ave, Baltimore, MD 21215

410-***-**** (Jamal Bryant) 08/2016-03/2019

Ensured safety of clients’ properties by monitoring security cameras and examining the area on day shift patrols.

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting equipment, and access points; permitting entry.

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Completes reports by recording observations, information, occurrences, and surveillance activities, and interviewing witnesses.

Contributes to team effort by accomplishing related results as needed.

Maintains organization's stability and reputation by complying with legal requirements.

Store Manager, Family Dollar, 1725 Dundalk Ave. Baltimore, MD 21222

410-***-**** 07/2016-08/2018

Delivered excellent customer service by greeting and assisting each customer.

Addresses customer inquiries and resolved complaints.

Opened new store location and assisted in recruiting and training new staff.

Stocked and restocked inventory when shipment was received.

Reorganized the sales floor to meet company demands.

Determined staff promotions and demotions and terminated employees when necessary.

Completed weekly schedules according to payroll policies.

Maintained daily record of all transactions.

Trained staff to deliver outstanding customer service.

Assistant Store Manager, Family Dollar, 1518 Country Ridge Lane, Essex, MD 21221 410-***-**** (Silky Fields) 10/2014-07/2016

Responsible for providing exceptional service to our customers.

A key priority includes assisting the Store Manager in the daily operation of the store.

Under the direction of the Store Manager, responsible for maintaining inventories, store appearance and completing daily paperwork.

Provided customer service with fast and friendly courteous and efficient service.

Assists Store Manager in ordering merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.

Ensure all sales transactions were accurate and processed at the end of every shift in a timely manner.

Enforced agency policies to age restricted sales, law and procedures by requesting and verifying identifications.

Resolved customer concerns immediately and ensured that all products were ready for sale.

Supports store manager in loss prevention efforts.

Child Daycare Assistant, Aberdeen, MD. 21001 10/2011-10/2013

443-***-**** (Linda Solis)

Planned and implemented an educational program for 20 children in a daycare setting.

Kept daily records, maintained supplies and materials.

Trained workers as required.

Responsible for physical and emotional well-being of all enrolled students.

Customer Service/Sales, First Cash, 6623 Reisterstown Road, Baltimore, MD 21220 410-***-**** (Leslyn Herring) 05/2009-09/2011

Provided customer service with fast and friendly courteous and efficient service.

Ensure all sales transactions were accurate and processed at the end of every shift in a timely manner.

Enforced agency policies to age restricted sales, law and procedures by requesting and verifying identifications.

Resolved customer concerns immediately and ensured that all products were ready for sale.

Maintained jewelry sales and coordinated distribution for over one million dollars in assorted gems and jewelry on a daily basis which consisted in the coordination with several in-store department managers to conduct bias inventories.

Administrative Assistant, CASA DE MARYLAND, 21224 E. Fayette Street, Baltimore, Md. 21231 410-***-**** ext. 17 (Abdel Piedra Martel) 01/2009- 05/2009

Conducted administrative duties related to tax preparation services, including reminder calls to clients.

Ensured adequate materials/copies, record keeping were prepared for interview of tax returns.

Performed screening of tax clients; setup and breakdown of all equipment.

EDUCATION

Doctor Octavia Mendez Pereira High School (Panama) 1976-1987

Oxnard College-Business Management 1991-1992

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