RAHSHEIDA STONE

Tampa, FL *****

adxx2c@r.postjobfree.com

+1-813-***-****

Flexible Customer Service Associate with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well- versed in providing helpful answers and relevant information to retain clients. Work Experience

Private Caregiver

Self Empolyed

May 2020 to Present

• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

• Monitored clients' progress to report necessary changes.

• Maintained clean and well-organized environment to promote client happiness and safety. Administered all necessary medications as directed by care plan. Data Entry

KNIGHT DENTAL LAB

April 2021 to January 2023

• Inbound and Outbound calls.

• Entering cases into data base.

• Filing all daily paperwork away.

• Invoicing cases.

• Preparing and sending cases out to outsource companies.

• Opening cases and invoicing them out to Doctor's Offices.

• Cross training in implants, crown and bridges.

• Training in digital implants and setup teeth.

• Provided excellent service and attention to customers when face-to-face or phone conversations. Private Caregiver

MARY - Brandon, FL

January 2020 to December 2022

• Monitored clients' progress to report necessary changes.

• Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

• Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.

• Monitored vital signs and medication use, documenting variances and concerning responses.

• Ambulated individuals with safe and effective strategies around home, public and medical locations.

• Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

Customer Service/Data Entry Associate

EXPRESS PRO STAFFING - Tampa, FL

January 2019 to March 2020

• Communicated with customers about company offerings, including policies, restrictions and refund policies.

• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

• Stayed up to date on store promotions, payment policies and security practices.

• Used company register system to ring up customer purchases, process payments and issue receipts.

• Collaborated in development of office procedures.

• Worked closely with team members to deliver project requirements, develop solutions meet deadlines.

• Provided excellent service and attention to customers when face-to- face or phone conversations. Customer Service/Warehouse Clerk

ELITE STAFFING - Tampa, FL

January 2019 to February 2020

• Used company register system to ring up customer purchases, process payments and issue receipts.

• Communicated with customers about company offerings, including policies, restrictions and refund policies.

• Earned reputation for good attendance and hard work.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Improved customer satisfaction by finding creative solutions to problems. Education

GED

Middleton High School - Tampa, FL

June 1999

Skills

• Client documentation

• Software Troubleshooting

• Care plan management

• Credit card payment processing

• Compassionate Client Care

• Call center experience

• Medication administration

• Shipping and receiving customer

• Housekeeping

• Customer service

• Meal preparation

• Microsoft office expertise

• Coordination skills

• Ms Excel experience

• Retail management

• Ms Word experience

• Inbound and outbound customer service

• Inventory control experience

• MS Excel, Word

• Data evaluation skills

• Effective communication

• Clerical support

• Windows

• Typing

• Customer support

• Filing

• Data management/ documents

• Tax experience

• Data entry

• Clerical skills

• Order entry

• Lab experience

• Call center experience

• Medical terminology

Certifications and Licenses

BILLING AND CODING AND COMPUTER CERTIFICATIONS

May 2014 to Present

CERTIFIED NURSE ASSISTANT

August 1993 to Present

CERTIFIED HOME HEALTH AIDE

March 1998 to Present

MED TECH CERTIFICATION

August 2000 to Present

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