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Customer Service Business Development

Location:
Shakopee, MN
Posted:
June 27, 2023

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Resume:

Nicholas D. Tollefson

***** ***** **** **** *******, MN 55346

Phone: 612-***-**** Email: adxx1o@r.postjobfree.com

Education

Bachelor of Arts (B.A.): Gustavus Adolphus College

Emphasis: International Management, History, and Spanish

Studied abroad in Spain for seven months in 2002 and Nicaragua for one month in 2003

Professional Licenses: Property and Casualty Insurance; Life and Health Insurance

Work Experience

Tollefson Family Grill

Manager/Owner March 2012 to Present

Duties include: scheduling of labor and vending locations, marketing and sales management, employee management, inventory management, managing expenses, cleaning, driving, and cooking.

Partnering with breweries: Surly, Fulton, Schram, Excelsior, etc.

Partnering with corporations: Thomson Reuters, The Nerdery, Bi Worldwide, etc.

Catering private events: weddings, block parties, private parties, etc.

Vending large festivals: Norsk Hostfest, Olmsted County Fair, MN Food Truck Fair, etc.

Partnering with Farmer’s Markets: Eagan, Excelsior, Prior Lake, etc.

2013 Food Vendor of The Year award at Norsk Hostfest for our pulled pork sandwich

2014 Spirit Award at Norsk Hostfest for pork burger with cheese & bacon sandwich

Eden Prairie School District

Food Service Rep. November 2022 to February 2023

Duties included: Cashiering, food prep/cooking, serve students lunch, and clean up of the kitchen. During my time in the district, I learned the ins/outs to become highly efficient and effective at all assigned tasks. I was also in charge of 4 different reports that needed to be filled out daily. I also implemented a strategy to eliminate the significant amount of theft that occurred during the breakfast portion of the day.

Speedway

Assistant Store Manager January 2020 to February 2021

Duties included:

Employee Scheduling

Inventory Management & Proper Stocking of Supplies/Inventory

Daily Sales Report

Hiring & Managing Employees

Providing Top Notch Customer Service

Received Three Promotions During My Time With Speedway

Spire Credit Union

Personal Banker May to September 2018

Duties Included:

Opening & Servicing Checking, Savings, Money Market, etc. Accounts

Initiating A Wide Variety of Personal and Home Loans

Exceed Customer Expectations To Further Develop The Client Relationship

Consistently Hit Loan and DDA Account Opening Expectations

Tollefson Family Pork

Business Development January 1991 to March 2012

Duties Included:

Utilizing Superior Herd Management Skill To Help Increase The Size Of Our Herd By 30%

Helped Process 20-30 Swine Weekly At Ruck’s Meats Processing Plant In Belle Blaine

Demonstrated Superior Sales & Customer Service Skills While Vending A Variety of Farmer’s Markets

Washington Mutual

Sr. Personal Financial Rep. December 2005-May 2008

Duties Included:

Produce at a high level to ensure my branch consistently hit monthly checking, savings, and lending goals

Exceed client needs by utilizing a variety of products including: personal and business checking/savings accounts, and meet any lending needs whether they be personal or business lending products

Partner effectively with PayChex, merchant services, and treasury services

Developed 1st Washington Mutual Networking Group in Colorado

Achieved branch business checking goal 10 out of 12 months in 2006

Achieved 205% of annual business lending goal for branch in 2006

Achieved branch business checking goal 8 out of 12 months in 2007

Achieved 177% annual business lending goal for branch in 2007

Solely responsible for growing business banking branch deposit base by $600k in March 2008

Won yearly achievement awards for business lending volume in 2006 and 2007

TCF Bank

Branch Lending Manager September 2003-October 2004

Duties Included:

Responsible for all loan related aspects of the branch including loan portfolio management & growth

As a trainee and manager, I won eight monthly production contests resulting in various awards

Extremely active in various networking and professional organizations to generate new business

Managed an extremely experienced and professional employee

At age 23, I became the youngest Branch Lending Manager in CO at the time of my promotion

Lender of the month eight times in 2004

Skills

Relationship Management Credit Savvy Scheduling & Inventory Management

Employee Management Portfolio Management & Growth Small Business Financing

Adept at Networking Client Focused Proven Producer

Technical Skills

Excel, PowerPoint, Outlook, Word, Quickbooks, and Salesforce



Contact this candidate