Modou Tala Jobe

Customer service

Harrisburg, PA 17109

adxx1m@r.postjobfree.com

+1-914-***-****

I am currently working with Merakey as a Shift Supervisor in Hummelstown Campus . I have a passion for the job as I love helping people with special needs to meet their full potential. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Supervisor

Merakey - Middletown, PA

February 2023 to Present

Shift Supervisor. I am in charge of shift management, monitoring the daily school program, goal assessment, developing outdoor events, handling appointments for the residents, and developing individual goal set planning and review support plans. Supervisor Direct Support Professional

Next Step Health Care - Harrisburg, PA

April 2021 to Present

1. Helping individuals with autism

2. Building moral confidence with the individual

3. Help coordinate daily routine in the house, medical appointments, and more importantly community activities to feel included.

4. Medication administration

5. Great respect for for the individual health plan 6. Review individual support plan to attain goal in short, medium, and long-term. 7. Strong upholding of the state regulations to meet compliance Customer Service Representative

Pennsylvania Higher Education Assistance Agency (PHEAA) - Harrisburg, PA January 2018 to February 2019

Handling Customer Service inquiries on a student loan, eligibility, claims, payment processing, collection calls, data management, and processing with research. Lead CSR - Customer Service Representative

Capital Blue Cross - Harrisburg, PA

January 2018 to November 2018

• Customer service functions

• Eligibility checks

• Insurance card replacement

• Claim handlings

• Weekly reports on claims

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

Asst. Food & Beverage Manager

laico Atlantic Hotel - Banjul

January 2011 to May 2013

Develop manu

Cost control

Ordering supplies, vegetables, meat, beverages, training of new hires, Organizing state and cooperate banquet, catering

Housekeeping Supervisor

Laixo Atlantic Hotel - Banjul, The Gambia

August 2011 to October 2012

I was in charge of the house keeping department of this great five star hotel with over 300 associates. I got a great team that keep standard at all times. Marketing Officer Communications

Gambia Tourism Board - The Gambia

April 2006 to May 2010

• Destination promotion

• Branding and deposition

• Flier and development of communication kits

• Handling request from potential visitors and investors in the Gambia Education

Diploma in Business studies

Institute of commercial management - London

January 2004 to September 2005

Some college in Business & Computer Skills

Quantum - The Gambia

February 2003 to September 2005

High school or equivalent

St Augustine

Skills

• Sales Support (10+ years)

• Customer Service (8 years)

• Customer Care

• CSR

• Call Center (Less than 1 year)

• Customer Support

• Personal Assistant Experience (4 years)

• Computer Literacy

• Order Picking

• Human Resources

• Catering

• Interviewing

• Personal Assistant Experience

• Sales Management

• English

• Warehouse Experience

• Pallet Jack

• Packaging

• CRM Software

• Order Picker

• Salesforce

• Office Management

• Freight Experience

• Load & Unload

• Logistics

• Business Development

• Food & Beverage Supervisor (4 years)

• Leadership

• Retail management

• Manufacturing

• Mentoring

• Supervising experience

• Store management

• Budgeting

• Restaurant Management

• Pricing

• Project Management

• Shipping & Receiving

• Merchandising

• Event Planning

• Purchasing

• Account Management

• Production management (3 years)

• Kitchen experience

• Developmental disabilities experience

• Direct support

• Autism experience

• Restaurant experience

• Upselling

• Care plans

• Caregiving

• Warehouse distribution

• Warehouse management

• Team management

• Forklift

• Materials handling

• Lean manufacturing

• Continuous integration

• Warehouse supervisor experience

• Warehouse management system

• Root cause analysis

• Analysis skills

• Succession planning

• Change management

• Employee relations

• Talent acquisition

• Recruiting

• Human resources management

• Quality control

• Customer relationship management

• Profit & loss

• Production planning

• Guest services

• Assistant manager experience

• Management

• Affiliate marketing

• Security

• Custodial experience

• Inventory control

• Authentication

• E-commerce

• Garment construction

• Microsoft Office

• Sourcing

• HR sourcing

• ATS

• Maven

• Taleo

• Social media management

• Food service (5 years)

• AS400

• Operating systems

• Clamp truck

• ISO 9001

• Plastics extrusion

• AWS

• REST

• Java

• CGMP

• Food safety

• FDA regulations

• Management

• Assembly

• Presentation skills

• Project leadership

• Word processing

• Microsoft Word

• Conflict management

• B2B sales

• Basic math

• Employee evaluation

• SAP

• Transportation management systems

• Pivot tables

• Contracts

• Financial analysis

• Process improvement

• Industrial equipment

• Microsoft Publisher

• Tooling

• Sanitation

• Typing

• Heavy lifting

• Kronos

• Accounting

Certifications and Licenses

Diploma in Business Studies

January 2004 to September 2004

I got a diploma in business management studies with emphasis training course of customer service, strategic management, Human Resources management and organizational and computer training and internet usage .

with above skills, I can perform any assigned duty under lesser supervision. Basic Computer literacy

I have training on the use of computer office packages. Also got certificates on management studies and gender and development.

Forklift Certification

Senior Professional in Human Resources

Professional In Human Resources

Assessments

Customer Focus & Orientation — Proficient

April 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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