Hrs Week Customer Service

Ragan Newell

Florence, SC *****

803-***-**** ***********@*****.***

EDUCATION

The Citadel, The Military College of South Carolina Charleston, SC May 2017

Bachelor of Science; Business Administration

WORK EXPERIENCE

Johnson & Johnson, Depuy Synthes

Florence, SC

Orthopedic Trauma Sales Consultant December 2021 – Present

(40+hrs/week)

• Developed and implemented account specific plans and sales strategies promoting growth

• Achieved business plan objectives and sales resulting in 10.70% annual growth in 2022

• Routinely supported surgeons and operating room personnel during surgical cases

• Lead quarterly education events for facilities personnel in order to maximize patient outcomes

• Responsible for purchasing, logistics, and maintenance of equipment valued at 17.4 million dollars Sam English Grading

Aiken, SC

Heavy Equipment Operator August 2017 - June 2018

(40+hrs/week)

• Entrusted with operating and maintaining large scale construction equipment

• Team member of 3-5 operators always ensuring quality products and customer satisfaction South Point Construction

Aiken, SC

Superintendent of New Construction/Sales August 2011 - July 2017

(40+hrs/week)

• Responsible for job oversight, conducting daily inspections, managing laborers, and contract compliance

• Coordinated all logistical matters with vendors for project purchases

• Lead the oversight of project sustainment in order to ensure quality delivery

• Managed new construction and renovation projects, supervising subcontractors throughout entire construction process

EZ Rentals and Sales/Plantation Nurseries

Aiken, SC

Sales Manager/Supervisor April 2013 - August 2014

(40+hrs/week)

• Supervised teams throughout landscape and equestrian construction projects

• Estimated work scope, costs, purchased materials and ensured contract compliance

• Responsible for contract negotiations pertaining to heavy equipment rentals and project execution

• Coordinated logistical movements of equipment and goods throughout South Carolina

• Maintained lasting relationships with customers and subcontractors Ragan Newell

Florence, SC 29541

803-***-**** ***********@*****.***

MILITARY EXPERIENCE

United States Army

Fort Benning, GA

Infantry Officer July 2018 - December 2021

(40+hrs/week)

• Fostered a “People First” work environment through servant leadership

• Created Standard Operating Procedures adopted by the US Army and the United States Military Academy

• Created Training Plans adopted by US Army TRADOC and the 25th Infantry Division

• Lead, Supervised, and Evaluated 12 Drill Sergeants throughout the training of over 1,500 Soldiers

• Managed training for Companies of 240 Soldiers throughout 22-week training cycles

• Prepared monthly and semi-annual performance reports in order to improve training outcomes

• Lead working groups to evaluate proof of principle for new training policies and procedures

• Managed fiscal operating budget at the company level South Carolina Army National Guard

Charleston, SC

Team Leader April 2014 - June 2018

(Monthly Drill)

• Demonstrated ability necessary to effectively lead Infantry Soldiers

• Lead team building exercises emphasizing problem solving, selflessness, perseverance, and grit

• Demonstrated ability to effectively communicate and adapt in stressful situations SKILLS

• Leadership- proven leadership experience through the military, previous jobs and The Citadel

• Teamwork- believer in “People First” mentality; Servant Leadership Approach

• Sales- experienced in understanding customers’ needs, fulfilling them, and following up

• Customer Service- endeavored to provide quality product and total satisfaction

• Project Management- trained in making difficult decisions, in complex situations, without the presence of a simple solution

• Work Ethic- any task I undertake will be carried out to the best of my ability

• Initiative- taught to go beyond what is minimally required with enthusiasm

• Communication- experienced in delivering information across chains of command, consulting surgeons during trauma cases, Business to Business negotiations, and understanding customers’ needs

• Passion- demonstrated willingness and ability to learn with a strong inner drive VOLUNTEER EXPERIENCE

• Special Olympics of South Carolina - teammate to special needs children

• Meals on Wheels- delivered meals to families in need

• Veterans Affairs Hospital- performing various assigned tasks to contribute to overall effort

• Burke High School Tutoring Program- tutored athletes after school

• World Changers- prepared and delivered meals for families that endured recent tragedies/losses INTERESTS

• Golf- Competitor, Veterans Golf Association Member

• Music- Guitarist

• Outdoors- Fresh and Saltwater Fishing, Hunting and Scouting

• Conservation- planting crops and food sources for wildlife sanctuaries

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