MILLICENT ANDERSON

Falmouth P.O., Trelawny, Jamaica W.I. Email: adxwzp@r.postjobfree.com +1-876-***-****

PROFESSIONAL SUMMARY

I possess over three (3) years of experience in the hospitality industry where I served as a Front Desk, Concierge and Sales Agent with some of the major Hotel brands in Jamaica. I’m also a certified Travel Agent with the Archer Travel Service and a Certified Practical Nurse. My main aim is to promote holistic growth and development through the application of my skills, knowledge and experience in a professional working environment.

EDUCATION / CERTIFICATION

2019 Travel Agent Academy Online Course

Certified AMResort Master Agent

2019 Travel Agent Academy Online Course

Jamaica Travel Specialist

2019 Royal Caribbean University Online Course

Bachelor of Adventure

2016-2017 Heart College of Hospitality Services Runaway Bay, Jamaica

Level 2 certified Front Desk & Concierge Agent

2013 Distinction College Kingston, Jamaica

Certified Practical Nurse in Geriatric

2012-2013 Excelsior Community College Kingston, Jamaica

One year course of Practical Nursing

2006-2011 Port Antonio High School Portland, Jamaica

High School Diploma

2000-2006 Fellowship Primary and Junior High School Portland, Jamaica

1997-2000 Windsor Basic School Portland, Jamaica

WORK EXPERIENCE

December 2021: Reservation Agent, Seawind Key Investment Limited. Montego Bay, Jamaica

Booking guests reservation

Creating daily reports for the company and handling guests questions and quieres

January 2019: Front Desk Agent, Royalton Blue Waters

Performed and carried out all basic roles and responsibilities of a front office agent. Falmouth, Jamaica

Nov 2018-Dec 2019 International Travel Consultant, Archers Travel Service California, USA

Booking vacation packages at hotels and cruises

Booking plane tickets, excursions and taxi services

May 2018: VIP Concierge, Excellent Oysters Bay Resort & Spa Falmouth, Jamaica

Responsible for guests checking in and out and responding to general queries.

Also responsible for making dinner reservation and activities planning for guests especially large groups.

Sept 2016- June2017: Front Desk Agent & booking Coordinator Cardiff Hotel and Spa St. Ann, Jamaica

Have full experience in all areas related to the front desk operational procedures.

Responsible for guest check in and out and responding to general queries from guests and staff

Attended employee workshop & meetings to improve customer service and employee productivity.

June 2013: Pratical Nurse, Hilcrest Nursing Home Kingston, Jamaica

Observed all health & Safety standards as set out by my employer.

Responsible for overall patient care and administering medication and checking of patient’s well-being and vital signs.

Attended employee workshops & seminars to improve patient care.

January 2011-2013: Ministry of Labor and Social Security Kingston, Jamaica

Volunteer services trainee in the documents department

Responsible for filing and retrieving government documents.

Attended workshops & meetings to improve customer service and employee productivity.

Skills and Abilities:

Excellent communication, planning, organization and presentational skills.

Work well individually and as a team.

Excellent time management skills.

Excellent Conflict resolution skills.

First Aid Assistant

CPR

Proficient in Microsoft word and Microsoft excel

Hobbies: Surfing the internet, Athletics, Swimming, Reading and spending time with family

References:

Miss Carlene Harrison

Instructor at Heart Trust NRA

Runaway Bay, St. Ann

Tel: 876-***-****

Mrs. Tobia James

Cardiff Hotel Spa Corporate

Cardiff Hall 8 Rickets Drive Runaway Bay

St. Ann

Tel: 876-***-****

Contact this candidate