Signing Agent Customer Service
Resume:
JW
Jackie Wilson
Professional Summary
Talented Manager with expert team leadership, planning and
organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Work History
Walmart.com - Logistics Shipping Lead
Carrollton, GA
03/2022 - Current
Walmart.com - Packing Lead
Carrollton, Georgia
09/2020 - 03/2022
Monitored metrics such as redirects, click and bounce rates and other KPIs to proactively optimize campaigns.
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Identified appropriate solutions to minimize issues and quickly solve problems.
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Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
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Organized storage areas to optimize materials movements and minimize labor hours.
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Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to carriers.
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Conducted 6 audits of trailers daily with photos attached upload into quick base submit when finished.
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Train newly hired employees by explaining job responsibilities and overseeing task prioritization.
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Provided leadership and direction to associates for continuous improvement.
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Organized schedule daily trips assignments for team of 20, leveraging individual knowledge and strengths to achieve production goals.
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Monitored work plans, workloads, and associates in order to meet deadlines.
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Recommended successful quality control initiatives by implementing new strategies to improve employee work and increase accuracy.
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adxwy0@r.postjobfree.com
Carrollton, GA 30117
Skills
● Customer Service
● Performance Monitoring
● Operation Management
● Project Planning
● Safety Policies and Procedures
● Workflow Planning
● Relationship Building
● Logistics Process Improvement
● Motivational Leadership
● Shipping Method Optimization
● Work Delegation and Tracking
● Team Guidance and Management
Education
Expected in 11/2025
Bellevue University
Bellevue, NE
Bachelor of Science: Computer And
Information Systems Security
Certifications
● Certified L4 Trainer Walmart.Com
H U Graduate Business Leadership
Capstone
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● Certified Notary Signing Agent
Walmart.com - Damaged Clerk
Carrollton, GA
05/2020 - 09/2020
Walmart.com - Com.Packer
Carrollton, Georgia
09/2019 - 05/2020
McDonald's - General Manager
Carrollton, GA
03/2016 - 06/2019
Completed Drax at EOS, prepared reports for upper management using Excel and Word.
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● Input morning number everyday at SOS by 8:00am.
Process damaged freight through E-Salvage portal for internal & external damages.
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Click dashboard to create new pallets such as Liquidation or Donations use different codes when processing IHD- Internal, DFV- Carrier, RDC- D-Walmart, NDNI- NO DATA, Always Walmart.
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Process damages from receiving code them DFV-D=loads direct from vendor, RDC-C=loads from RDC's/WM consolidation centers.
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Prepare LIQ & Donation pallets, print PLACARD for all updated LIQ & Donation pallets tape PLACARD on front and back of each pallets.
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Send emails to adxwy0@r.postjobfree.com stating 1 load with 18 pallets advising to see manifest for loads and reply with desired pick up date and time.
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Releasing Liquidation trailers always login YMS print TCR with trailer number added SCAC code always (CHRO) walmart status is always
(RV) input seal number on TCR print for driver picking up load.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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● Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.
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● Worked flexible hours; night, weekend, and holiday shifts.
● Completed daily orders with expert picking and packing of shipments. Protected materials for transport by correctly packaging products in boxes and crates.
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Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
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Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
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Managed budget implementations, employee reviews, training, schedules and contract negotiations.
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Developed and maintained relationships with customers and suppliers through account development.
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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and
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technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
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Oversaw daily operations of the restaurant business with the focus of increasing sales and guest counts while maximizing opportunities in the areas of [ Labor, Food Cost and People ]. Streamlined operational efficiencies by coordinating staff development and successful planning. through morale-boosting strategies such as employee appreciation days and effective training policies.
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Initiated top-notch service standards and memorable customer experiences for every guest.
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Improved breakfast sales to 4% with improved quality to customers while working with team to delivery excellent customer service.
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Reduced turnover 50% through morale-boosting strategies such as employee appreciation days and effective training policies.
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