Sales Associate Access Representative
Resume:
BARBARA
DAVIS
Missouri City, T X 77459
adxwwz@r.postjobfree.com
OBJECTIVE
To obtain a professional position within an organization that allows me to utilize my skills and knowledge as a catalyst in my future growth and development. EDUCATION
Phlebotomy Certification Southwest Phlebotomy Certification L. L. C. OCTOBER 2019
EXPERIENCE
Patient Access Representative St. Joseph Primary Care DECEMBER 2022 – PRESENT
Ability to problem solve and properly execute company/client policies while creating a positive customer experience. Attend various classes, seminars, in services and meetings for growth and development.
Schedule patient appointments for new visits and follow-ups. Assist with check-in and check-out process for patients. Ensure all demographics are up to date as well as the insurance and pharmacy information. Explain HIPAA rules, medication reconciliation, and insurance documentation to each patient at the time of check in.
Verifies the patient’s insurance before and during the visit. Contact the guarantor to retrieve eligibility and co-pay requirements if needed. Resolves any issues noted with the patient’s financial account prior to arrival. Collect payments at the time of service by cash, credit/debit, or create payment plans.
Retrieve data from physicians regarding the patients follow up plan or medications needed. Place refills and new medications within Eclinical Works electronically. Speak with pharmacies regarding medication discrepancies, order clarification, and refills. Food Service Call Center Rep Sodexo
JULY 2019 - DECEMBER 2022
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Strong organizational ability: ability to be clearly understood through verbal communication in face-to-face encounters and by telephone; ability to take in information verbally and in writing in order to compose written correspondence when speaking with the customer about their dietary needs
Prepare the customers dietary tray with direction of the orders received and make sure they concede with the dietary order provided by the physician. Assist with retrieving dietary trays that have been used by the customer. 2
Assist with all sanitation requirements and ensure with the aid of fellow staff members that the facility stay within all required regulations. Sales Associate Wal-Mart
APRIL 2011 – JULY 2019
Maintenance of customer accounts, creating customer accounts, and closing customer accounts.
Operates cash registers to receive payments in the form of credit/debit card, check or cash.
Arranges displays and conducts physical inventories of the stock room and sales area.
Trains or assists manager in training employees on retail operations, customer services, and changes to policy and procedures.
Special projects leader and assistant for interaction in and out of the store Phlebotomist (externship) Baylor Scott & White
2005 – 2008
Followed all HIPAA guidelines by protecting the patient’s information. Check two patient identifiers prior to performing any laboratory needs by asking the spelling of the last name, date of birth, and having them reassure their information is correct. Completing a second check to make sure all vials and cups/containers are labeled properly.
Utilized various needles when performing lab draws depending on the test and the patient. Routine lab draws for patients of all ages from pediatrics to the elderly population.
Assist with making sure that all complete labs were professionally delivered to the correct laboratory. Reassured that all labs were packaged properly for the delivery or pick up. Called in all STATs for expeditious delivery.
Maintain a clean, well – organized, and well stocked cart or station always. Practiced the infection control standards for the facility and abided by the state regulations. Sanitized the lab area and hands after every patient.
Phlebotomy Technician Novum Pharmaceutical Research 2005 – 2008
Followed all HIPAA guidelines by protecting the patient’s information. Check two patient identifiers prior to performing any laboratory needs by asking the spelling of the last name, date of birth, and having them reassure their information is correct. Completing a second check to make sure all vials and cups/containers are labeled properly.
Maintain a clean, well – organized, and well stocked cart or station always. Practiced the infection control standards for the facility and abided by the state regulations. Sanitized the lab area and hands after every patient.
Assist with making sure that all complete labs were professionally delivered to the correct laboratory. Reassured that all labs were packaged properly for the delivery or pick up. Called in all STATs for expeditious delivery.
Utilized various needles when performing lab draws depending on the test and the patient. Routine lab draws for patients of all ages from pediatrics to the elderly population.
SKILLS
Microsoft Office Suites
Prescription ordering
Flexible to time and flow change
Task management
3
Scheduling
Insurance Verfication
ICD 9 Codes & CPT Codes
PROGRAMS
Medatec
Eclinical Works
Cerner
LICENSE & CERTIFICATIONS
Phlebotomy Certification
CPR – American Heart Association
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