Mail Carrier Customer Support
Resume:
Tina Willis
Astoria, OR *****
adxwwx@r.postjobfree.com
• Excellent communication and presentation skills
• Accurately evaluate priorities, progress of projects, and effectively accomplish these tasks within the objectives and deadlines
• Highly detailed / Management positions 15+ years
• Superb interpersonal skills as a friendly team player
• Personal and professional integrity with highly effective time management and organizational skills.
• Strong IT skills in all Microsoft Office programs and more Willing to relocate: Anywhere
Work Experience
USPS Mail Carrier
Post Office USPS - Warrenton, OR
April 2022 to Present
Responsible for ensuring deliveries on a daily bases per customer specifications. Staying organized and focused is mandatory to be able to stay on task and to accomplish all deliveries in the time set per route. Customer Service/Sleep Expert
Mattress Firm/Sleep Experts - Warrenton, OR
2020 to Present
As a Sleep Expert, I have received 200+ hours of training in product and understanding of the importance of proper sleep.
Worked directly with customers to find their perfect match to sleep better. Using on-line, phone & in person sales techniques.
Customer Service Specialist
The Home Depot - Warrenton, OR
2020 to 2021
Customer Service Specialist / Sales
• Confidently work with customers to solve issues/mysteries within orders
• Assist customers building/designing/selling TuffShed’s
• Control all “work tabs” to ensure all customers product are accounted for and delivered
• Answer phone calls to store
Director of Operations (Closed due to Covid-19)
Turbo Renovations, LLC - Houston, TX
2019 to 2020
Customer Service / Client Engagement Specialist
• Meet clients for bid/estimate purposes
• Orientation of new Corporate clients into the LMS system/training by scheduling and facilitating system on-boarding
• Responded to calls and emails from Corporate clients regarding technical and general support issues
• Provided Management level Customer Support to End-User clients as escalation occurs
• Solved technical issues over phone and email/Maintained accurate records Branch Manager
Oregon Beach Vacations - Seaside, OR
2018 to February 2019
Oregon 97138
Manager/Supervisor
• Work directly with home owners, regarding contracts, staff and vendors to create a wonderful environment for guests coming to the Oregon coast
• Build rapport/Liaison with all departments and managers
• Process payroll/ Hire/fire/train staff members / Motivational leader, coach to all different needs of staff and owners
• Ensure a culture of excellence and take leadership to be able to implement any and all new policies that reinforce and enhance guest, owner and excellent service throughout the territory
• Provide Management level Customer support by answering phones and emails Education Technical Specialist
MobyMax, Inc - Tampa, FL
2016 to 2018
Customer Service
· Work directly with School Administration and Teachers
· Solve technical issues over phone and email
Director of Client Services
LearnSmart Systems (eLearning) - Tampa, FL
2013 to 2016
Director/Supervisor
· Provide supervision to Client Services team
· Report directly to President/CEO
· Project Manager for all new Corporate clients
· Liaison between sales, engineering, accounting departments & clients. Client Engagement Specialist
• Orientation of new Corporate clients into the LMS system/training by scheduling and facilitating system on-boarding
• Respond to calls and emails from Corporate clients regarding technical and general support issues
• Maintain accurate records
• Providing Management level Customer Support to End-User clients as escalation occurs Assistant Property Manager/Staff Manager
Rogers Inn Vacation Rental - Seaside, OR
2011 to 2013
97138
Property Management/Sales
• Provide service to private homeowners
• Liaison with local service providers to ensure best service to both private homeowners and guests
• Help facilitate a growth margin of 50% by bringing in new homes and sales through marketing & good customer service
• Provide customer service to guests over the phone and in person at check-in and checkout Staff Management/Hiring
• Provide supervision for 5 to 10 crewmembers, which includes hiring, training and scheduling
• Maintain documentation for files and keep accurate reporting data
• Liaison between owners of Rogers Inn and cleaning staff on all personnel issues
• Keep inventory on all supplies and place orders within budgetary restraints Domestic Violence Victim Advocate
USArmy Community Services - Fort Richardson, AK
2010 to 2011
99505-Contracted through SERCO, Inc.
Crisis Support
• Provided crisis intervention and assisted families in understanding the complexities of domestic violence and sexual assault-Availability for 24-hour victim advocacy
• Ensured emotional, social and safety needs for clients were met and maintained on an individual basis in accordance with policies and procedures using current federal, state and local standards, guidelines, and regulations
Liaison
• Collaborated with Family Advocacy, Army Community Services, law enforcement, legal, medical and Army chain of command to assure safety for clients & family members Education
Masters of Science in Administration in Business
St. Michael's College - Colchester, VT
2009 to December 2011
Master's degree in Public Administration/Business Administration Saint Michael's College - Winooski, VT
2009 to 2011
Bachelor of Arts in Political Science
University of Texas at San Antonio - San Antonio, TX May 1996
Skills
• training (10+ years)
• Marketing
• Word
• budget
• Strategic Planning (8 years)
• Crisis Intervention (10+ years)
• Learning Technology (6 years)
• Research (3 years)
• Employee Orientation (3 years)
• Curriculum Development
• Administrative Experience (10+ years)
• Property Management (5 years)
Assessments
Scheduling — Familiar
April 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Familiar
Filing & organization — Highly Proficient
April 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate