Home Agent Appointment Setter
Resume:
Wesley Harvey
Successful and Goal Oriented
Charlotte, NC 28269
adxwvs@r.postjobfree.com
Professional employee with over 18 years of experience in the workforce. Highly skilled at working with computer systems, manual labor projects and sales. Looking to enter an establishment to where I can set goals and build within the company.
SKILLS SUMMARY
• Manage, organize and distribute relevant data using database applications.
• Manage the necessary documentation of confidential customer information.
• Interpret instructions and issues arising, then implement actions according to Administrative policies and procedures.
• Type and word-process various documents and electronic information.
• Maintain regular consistent and professional attendance and punctuality. SKILLS AND EXPERIENCE
Sales Associate
• Gained knowledge of numerous electronic products and utilized those skills to excel in my sales
• Provided assistance by lifting heavy products for customer
• Completed over 30+ sales per month (Top number in the department) Customer Service Advocate
• Communicate and liaise verbally and in writing with customers/employees
• Answer a high volume of calls and maintain an accurate rapid response
• Assist with dissatisfied customers
Assistant Manager
• Complied paperwork for Corporate office daily
• Stocking and maintenance of inventory
• Supervision of 5+ employees
Tools & Technology
• Forklift/Pallet Jack safety and usage
• Contact center software
• Spreadsheet software-Microsoft Excel
• Automatic call distributor ACD
• Advanced Computer Programs
Authorized to work in the US for any employer
Work Experience
Appointment Scheduler
Optum Community Care - Charlotte, NC
November 2021 to Present
In my role that I am currently in, I assist Veterans with schedule appointments for them with the referral I have on file. I reach out to Providers/Medical Facilities to also schedule appointments for the Veterans. Service Operations Manager
Alorica/Express Scripts - Remote
Present
I am an Benefits Manager for Express Scripts members. My duties consist of refilling prescriptions, Bill pay and educating the members of the drug coverage they possess. Supervisor
Omni Interactions - Charlotte, NC
March 2020 to June 2020
I supervised a team of 40 in assisting customers with unemployment and benefit options. My team would make sure that the customer was satisfied, and that there were not any hold ups with the customer receiving their benefits.
Verifier
National Magazine Exchange - Charlotte, NC
November 2018 to December 2019
I would process credit card information to proceed in selling magazine subscriptions. Upselling was a big part of the job description as well. I also followed metrics along with certain quotas for my position. Telemarketer
Easy Rest Adjustable Beds - Charlotte, NC
September 2019 to November 2019
Appointment setter for the company. Calls are randomly generated for us to set an appointment for our reps. to introduce the bed to the clients.
Inside Sales Representative
Coca Cola Consolidated - Charlotte, NC
May 2016 to December 2018
Managed 80 plus Coca Cola accounts on a daily bases. Provided excellent customer service, and made sure clients were satisfied with their products. Team building with teammates and managers, along with organizing selling points. At Home Agent
Online Business Applications (Zebra Candles) - Charlotte, NC February 2014 to March 2016
Created and designed various sets of candles for online, and everyday clients. Managed reports, deliveries and POS.
Inside Sales Representative
Hhgregg - Charlotte, NC
October 2013 to June 2014
Greeted new customers and provided them with the best customer service possible. Sold package deals (TVs, sound bars etc.) along with upselling to clients. Bill pay and documents taken
Education
High school
Skills
• Customer Service (10+ years)
• Selling
• Telemarketing
• Cold Calling
• Telesales
• Call Center
• Quota
• B2B
• Prospecting
• Customer Care
• Customer Support
• Bilingual
• Inside Sales
• Negotiation
• Upselling
• POS
• CRM software
• English
• Talent acquisition
• Typing
• Process improvement
• Sales
• Microsoft Office
• Pharmaceutical sales
• B2B sales
• Business development
• Google Docs
• Windows
Assessments
Verbal Communication — Familiar
March 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity Full results: Proficient
Outbound B2B Appointment Setters (Experienced Professionals Only Remote) — Completed
October 2019
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Familiar
August 2019
Speaking clearly, correctly, and concisely
Full results: Familiar
Customer Service Skills — Proficient
June 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Sales Skills: Influence & Negotiation — Highly Proficient March 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Marketing — Completed
March 2019
Measures a candidate's ability to understand your target audience and how to best communicate with them.
Full results: Completed
English Communication Skills: Typing — Completed
December 2019
Transcribing text using a standard keyboard
Full results: Completed
Call Center Customer Service — Expert
December 2019
Applying customer service skills in a call center setting. Full results: Expert
Scheduling — Familiar
December 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Customer Service — Familiar
May 2020
Identifying and resolving common customer issues
Full results: Familiar
Written Communication — Familiar
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Call Center Customer Service — Expert
December 2019
Applying customer service skills in a call center setting. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have over 15 years in customer service. I know how to adapt to any situation, and understand the needs of each customer. I am an guaranteed asset to any company to takes a chance on my skills.
Contact this candidate