Center Representative Office Assistant
Resume:
Geremi Nguyen
Call Center Representative, Customer Service Support Agent
Fountain Valley, CA 92708
****@*****.***
Bilingual Vietnamese, experienced Office Assistant with excellent customer service skills seeks an opportunity to utilize skills to enhance your business and/or organization. Work Experience
Call Center Representative-Customer Service Relations MV Transportation - Irvine, CA
July 2019 to March 2020
Answered Phones. Scheduled transportations for The Disabled, The Mentally Impaired, and Senior Citizens. Solved and Resolved Clients' issues and complaints. Call Center Representative, Customer Service Support Agent Houdini, Inc - Fullerton, CA
August 2018 to December 2018
8/2018 - 12/2018
• Fulfilled customer orders over phone and online. Resolved customers issues and complaints. Routed calls. Provided company information. Took notes from residents for insurance adjusters. Labeled and packaged items for immediate shipment. Account Manager, Frontier Communications
Telecom Solutions - Upland, CA
November 2017 to December 2017
Marketed Frontier Fios Cable services and provided friendly customer support to resolve issues and complaints. Presented customers with sales and service options. Sold and up-sold packages and services.
Clerical Assistant
Accounting & Bookkeeping Services
April 2017 to November 2017
Answered phones. Provided exceptional customer service. Filed documents. Sorted mail. Copied, faxed and emailed.
Office Assistant
Career College of California - Santa Ana, CA
January 2007 to June 2007
Assisted with general office duties to include data entry, filing, copying, faxing and mailing. Office Assistant
Access 1 Medical Supplies - Fountain Valley, CA
February 2005 to December 2006
Resolved customer issues and complaints in a medical service setting. Answered phones, routed calls, greeted visitors, provided excellent customer service to patrons, responded to inquiries, provided information about the company.
• Photocopies, stuffed envelopes, recorded inquiries, filed paperwork.
• Opened and sorted mail. Collected and distributed parcels, transmitted and delivered faxes.
Education
Certificate
Career College of California - Santa Ana, CA
2007
High school diploma or GED
Skills
• Clerical (Less than 1 year)
• Clerical/Office (Less than 1 year)
• Customer Service (2 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (2 years)
• Call Center
• Bilingual
Additional Information
SKILLS
• Clerical/Office Exp. • Bilingual Vietnamese • Conflict Resolution
• Customer Service • Word, Excel, Office • Friendly, Reliable
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