Dolly Matthews

Cell Phone: 312-***-****

adxwvi@r.postjobfree.com

Summary of Qualifications

Over 19 years of experience in administration and operations roles. Strong communication and problem solving skills and works efficiently and effectively. Ability to provide exceptional customer service, while driving sales and profitability. Work Experience

Tiffany & Co. June 2000 – Present

Operations Professional, Old Orchard Center

• Duties include providing exceptional customer service, order fulfillment, inventory management, and ensuring merchandise is delivered

• Sales: Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during customer interactions to cultivate new and existing customers. Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities

• Operational Excellence: Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management. Partner and communicate effectively with Sales Professionals, management and customers to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Education

• Morning Side High School- Graduate

• Culver City College- 2 years

Skills

• Proficient in Microsoft Office Programs

• Organized and detail oriented