Eric Ofosu-Hene

Sales & Business Development

Wallington, London

+44-742*******

adxwtw@r.postjobfree.com • LinkedIn

A. Profile

Possess 15 years cross-functional experience in SALES & BUSINESS DEVELOPMENT, along with diverse industry exposure in Electrical Engineering, Automotive, Retail and Real Estate with working exposure in Ghana, UK and Germany.

B. Areas of Expertise

Automotive & Engineering/ Technical Sales ISO Certification/ Standards Relationship & Key Account Management Process Improvement Sales & Business Development Management Bids & Contracts Sales Strategy & Team Management Budget & Financial Management C. Career Exposure & Accomplishments

1. Sales Manager – LV Switchgears

Electrical Switchgear Limited, Accra - Sept. 2019 – 2023 Led sales and business development effort for Low Voltage Electrical Switchgears, and other electrical engineering products and solutions across construction, mining, oil & gas, manufacturing and haulage industries. Successfully collaborated with multinational vendor brands, including Schneider, Siemens, Terasaki, Omron, Allen Bradley, Phoenix Contact, CHINT, etc., to deliver projects in different complexities to clients. Developed growth strategies and implemented tactical business plans, resulting in significant growth, whiles leading a team of sales, design and estimation engineers.

• Boosted sales margins by 35% and yielded over 45% growth in sales volumes.

• Played a cross-functional role in implementing the necessary processes and procedures in a bid to securing ISO-9001 and ISO-45001 certifications. 2. Team Lead/ Lead Sales Executive (Mitsubishi & Suzuki Vehicles) CFAO Plc, Accra - April 2015 – Sept. 2019

Implemented effective techniques, as a Japan Toyota trainee, to promote products, attract customers and increase sales for a multinational automotive company in Ghana. Aligned sales strategies with business objectives to ensure consistent performance. Made data-driven decisions to enhance sales strategies and achieve better outcomes. Provided leadership and mentorship to optimize team performance.

• Increased territory sales by 65% within first 2 years.

• Secured over 30 single large/ fleet sales with an average value of US$0.98M within 4 years.

• Played a prominent role in CFAO’s 2019 Customer Experience Project, contributing to its successful implementation.

3. Field Sales Consultant (Nissan)

Japan Motors Trading Co. Ltd, Accra - Oct. 2009 to March 2015 Haven being trained by the Japanese Nissan Academy, I leveraged extensive product knowledge, brand preposition and commercial awareness to secure sales through consultative approach, for the varied Nissan Product lines, whiles working with the leading Nissan dealership in Ghana and West Africa. Evaluated customer needs, built long-term relationships, fostering trust and loyalty. Proactively cultivated new sales leads in assigned territory, maintaining accurate records of leads and customer accounts. Collated sales reports for management, providing feedback on competitor activity and market trends.

• Achieved an average sales margin of 18.5% and consistently ranked amongst the top 3 performers.

• Successfully secured the highest single transaction with the Ghanaian Parliament House, valued at US$4.5M in 2013.

• Earned the highest customer service index ranking of 98.1%; 3.6% above company average.

• Won 70% of bids & tenders and achieved an average margin of 22.18%. 4. Branch Hire Manager

Moss Bros Group Plc, London - Jan. 2006 to July 2007 Successfully assisted in managing men’s clothing retail/ hire store in South West London, overseeing a team of 12 sales, with a turnover of 40k a week. Focused on providing excellent customer service to drive sales growth. Directed visual merchandising and implemented inventory controls as well as handling general brand and store administrative tasks, training and coaching.

• Advanced rapidly with promotion from Sales Assistant to Hire Manager.

• Increased revenue by 15% against target.

• Successfully trained and coached 15 Hire Managers as head office trainee instructor. D. Education

1. Master of Business Administration in International Trade, 2019 Anhalt University of Applied Sciences, Bernburg, Germany 2. Bachelor of Management Studies, 2009

University of Cape Coast, Cape Coast, Ghana

E. Certifications

1. Operational Level, Chartered Institute of Management Accountants (CIMA-UK) 2. Introduction to Business Analytics and Power BI, Centre for Data Analytics, Accra

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