Service Representative Customer

ANA SCOTT

215-***-**** adxwt9@r.postjobfree.com

Summary

Proactive and highly skilled administrative professional with 10-plus years track record in customer service, record keeping, and hands-on experience on general office management in diverse working environment. Proven academic and professional achiever who possesses unique computer skills required to assist the executives and organization to achieve its mission. Self-starter and results-oriented employee with proven abilities in developing positive relationships with clients and coworkers.

Demonstrated ability to:

● Manage stocks and inventory

● Order supplies

● Facilitate event registration

● Maintain accounting files

● Update mailing lists

● Support other departments

● Provide excellent customer services

Accomplishment:

• Provided support to managers and co-workers which increased overall efficiency by 25%

• Achieved appreciation letter for arranging team meetings, and award certificates for achieving remarkable grades on work education.

• Coordinated employee events and activities at the best yet economical venues that help the organization in saving expenses by 35%

• Collaborated with other departments of company to centralize the customer database for easy retrieval of information

• Demonstrated excellent abilities in customer orientation by assisting the Consumer Lending Department in promotional activities and campaigns Experience

Jan. 2017- Present - Operations Manager/Head Teller, Beneficial Bank

● Proficiently performs all Teller duties, oversees the staffing, coaching, and performance management of all tellers, and demonstrates a thorough understanding of all bank policies and procedures, as well as all products and services.

● Responsible for providing effective leadership of the teller staff, and ensures all operational integrity and risk management by assuring that procedural requirements and processes are known and utilized.

● Provides a supporting role ensuring platform team members are also aware and adhering to operations policies and procedures. Meets established sales goals and act as a leader in the branch, and provide s an exceptional Customer Service. Aug. 2013-Jan. 2017 - Customer Service Representative, Beneficial Bank

● Provides support to Branch Sales Manager, answer questions relating to operations.

● Provides consistent quality customer service and support to both internal and external customers that adhere or to exceed established standards.

● Participate in branch functions and community activities to promote organization’s brand and awareness.

Aug. 2011-Aug. 2013 - Personal Banking Representative, Sovereign Bank

● Developed baking relationship with new and potential customers, while enhancing existing relationship through interviews to obtain information and explain available financial products and services.

● Responded to and follow up sales enquiries using appropriate methods.

● Follow up with customers to ensure satisfaction, responded to queries, solicit further sales, and solve or refer problems.

Jan. 2008-Aug. 2011 - Assistant Branch Manager, Citizens Bank

● Provided leadership, coaching of 5 subordinates along with managing the performance of branch staff to ensure branch achieves sales goal. Carried out supervisory responsibilities in accordance with bank’ policies and applicable laws.. Managed sales process by implementing targeted sales and marketing objectives.

● Communicated and implemented changes to policies and procedures.

● Managed branch expenses and look for opportunities to reduce operating costs. Education

MBA, University of Phoenix

B.S. Computer Science, Saint Paul College

High School, San Jose Academy

Organization / Community Service

2012 - Present - Team Leader, Epic Church-Philadelphia, PA

● Effectively lead team members in maintaining focus on the given task. Influence the members to successfully meet deadlines while strengthening relationship within the group.

● Create an optimum group environment that encourages every member’s opinion.

● Promote shared participation, shared responsibility and sense of ownership of group members for planning social and service projects.

● Monitor weekly supplies of food, beverage, and paper products (catering for 300 to 550 guests per service), update inventory by placing orders at multiple purveyors.

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