Customer Service Manager
Resume:
******.*****@*****.***
in https://www.linkedin.com/in/assefa-
alayu-87a190233
Objective
I am seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills & personal abilities in
the field of Accounting and Finance.
Experience Dashen banks.c
customer service o icer 01/11/2021 - 07/11/2022
Major Responsibilities
Make front o ice customer service support at the branch.
Handle account maintenance,
Process payment and collection transactions and respond to customer inquiries,
Handle cash and non-cash transactions and all customer requests at the branch.
Perform KYC and Customer due diligence upon opening accounts
Receive and deliver physical cash from and to customers,
Collect/pay cash and debit/credit the respective accounts,
Update passbook, print deal slip or issues a customer advice,
Issue and sign Payment Instruments,e.t.c
Entertain deposit of cheque and other financial instruments. Buna banks.c
Customer service o icer 11/2022 - PRESENT
Make front office customer service support at the branch.
Handle account maintenance,
Process payment and collection transactions and respond to customer inquiries,
Handle cash and non-cash transactions and all customer requests at the branch.
Perform KYC and Customer due diligence upon opening accounts
Receive and deliver physical cash from and to customers,
Collect/pay cash and debit/credit the respective accounts,
Update passbook, print deal slip or issues a customer advice,
Issue and sign Payment Instruments,e.t.c
Entertain deposit of cheque and other financial instruments.
Selecting customer for their creditworthiness.
Education Addis Ababa University 2021
BA Degree In Accounting and Finance - CGPA 3.67
Zemero Higher and preparatory School 2018
University Entrance Certificate - Grade 12 result=495/700 Zemero Higher and Preparatory School 2016
National Examination Certificate - Grade 10 result=3.8/4 Nidi primary school 2014
Regional Examination certificate - Grade 8 result =73/100 Skills
Assefa Alayu Ayele
Addis Ababa, Nifasilk la o, Woreda 11
TECHNICAL SKILLS
Peachtree,
QuickBooks
Microso applications ms word, power point,excel and database
Flex cube/practical core banking
PERSONAL SKILLS
Projects
ASSESSMENT OF ACCOUNTING INFORMATION SYSTEM PRACTICE AND INTERNAL CONTROL IN BANK
My research focus on how companies use accounting information system to develop their internal control system related to their accounting so ware
application and progressive reports.
Interests
Language
Achievements
& Awards
Certifications
During high school I were participated in wereda Red cross society. I had trained first aid training o ered by members of red cross society. I have also a membership card of red cross society.
In University I was participated in student career development center trainings and voluntary activities. I have a certificate of participation for my voluntarily activities.
Addis Ababa university college of business and economics had given IFRS certificate that I had took the BA degree in Accounting and Finance
I have also an induction and socialization training program certificate organized by Dashen bank talent development department.
I have a certificate of Peachtree and QuickBooks from Addis Ababa University College of Business and Economics Department of Accounting and Finance.
Reference Instructor Ayele Kebede - lecturer and department head of accounting and nance at Addis Ababa University
Addis Ababa University
ayele ******@***.***.**
Instructor Kelifa sermelo - Lecturer and My Research Advisor Addis Ababa University
Sermelo ******@***.***.**
Hailemarkos legesse - Customer service manager
Nejash Branch Dashen banks.c
hailemarkoslegesse@dashenbanks.c
Signature:
Excellent written and verbal communication skills in Amharic and English.
Highly organized and e icient, punctual and committed to goals.
Ability to work independently or as part of a team and ability to accept responsibilities
Work under pressure,focus on work inside and out side work time.
Good working relation with work collages
EDUCATIONAL SKILL
financial statement preparation based on IFRS standard
payroll processing
tax accounting
auditing
budgeting
cost accounting
financial management
Update professional,educational and technical skills.
Motivated to increase computer knowledge
Upgrade managerial abilities
Amharic
Speaking,writing and Reading Fluently English
Writing and Reading fluently
Speaking Intermediately
Assefa Alayu Ayele
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