SHERRI WYNN PELENSKI

*** ******* ******, ******** *.C. 29210

DOB: 8-10-1969

803-***-****

adxwr8@r.postjobfree.com

PROFILE

People person who enjoys helping others. Patient advocate since 1987. Interested in all things related to healthcare, patient services and customer service. Animal Activist.

Hobbies:

'3 little minions', mini Australia shepherds & our baby Cane Corso Vegetarian, optimistic vegan

EXPERIENCE

Carenet HealthCare

Care Coordinator

May 5, 2022 - 11/2022

Care Coordinator training began on 5/5/22; afterwards, immediately went into production. This job has many responsibilities. As a nurse triage I take calls from people with many different types of insurance or health plans. We obtain all relevant PHI, take description of why the pt/member needs to speak with the RN and submit the triage for call backs. Doctor location assistance for patients/members that are trying to find a new provider or change the one they are currently assigned. For facilities that have the option, we page out for many types of specialists for the patient/member to speak one on one w/their physician or NP. We assist with overflow or after hours calls for many health care plans or insurance companies. These calls can range in service needs of billing questions/payments to filling out communication forms for their Member Services Team to contact them, and assisting with appts when this service is available. In some cases we are contracted to provide further assistance with regards to health plans. All calls are of the utmost importance which require strict privacy with regards to HIPPA. Empathy as well as professionalism are extremely important.

2 monitors are used constantly and interchangeably. Zoom meeting held regularly with team supervisor and manager. Zoom is used for other types of meetings and training updates. Accessing translators is expected.

Windows applications used.

Must maintain quality high speed internet thru wired connections. No wireless or bluetooth accessories.

Once we have earned credentials (for which many facilities require), we must maintain those credentials and assist with calls for other care coordinators who are new and are working on obtaining those credentials. Amazon - Amazon Flex Driver - August 2021 - Present Independent Contractor, part time

I choose 'blocks' or times I am available to pick up pkgs and delivery them responsibly using my vehicle. Upon arrival to the Hub, I scan and load all pkgs from my itinerary according to the number of stops.

We are to follow All customer directions using safety first. Requires ability to follow the route (itinerary), GPS, customer requests for locations of delivery (i.e. signature required?, lock box w/a

code?, contacting the customer via text or phone if the area seems dangerous or directions are unclear). Using the Flex app, a picture is normally required for the customer in order to show the exact location of pkg, proof of delivery and that any & all specifications were followed. I have received 24 customer compliments since joining in August 2021. Alorica - Express Scripts

Remote Customer Service Advocate. November 2021 - December 2021 Training to assist patients, caregivers & families with all pharmaceutical needs. Assisting with insurance benefit clarification, prior authorizations and billing.

REASON FOR LEAVING

Due to circumstances beyond my control with a family illness (covid related), I resigned.

I felt it was in the best interest of the company to allow for them to hire someone to complete the training. This was a great opportunity. I hope to continue to provide customer assistance, advocate for patients, assisting caregivers and medical personnel whether thru insurance, prescription services, or other avenues. Independent Contractor - Transcription, Personal Correspondence. 2000 - 2010

Work from home position.

Medical Transcription Services.

Typing/Clerical services via digital dictation.

Watauga Mental Health - September 1994 - December 1998 Assistant Psychological Examiner

Medical Transcriptionist

Office Manager Assistant

Reason for leaving: Moved to another state

This position encompassed many responsibilities including: Working with nine psych examiners and staff psychologist by providing daily reports of all evaluations, approximately 20% of this position. Contracted with all school systems, first responder networks, airline pilots, and correctional institutions. Medical transcription made up approximately 60% of this position. Assisting office management thru insurance verification, prior authorizations, billing and scheduling, approximately 20%.

I received 2 employee appreciation awards during the time I worked for this company.

JCMC

Reason for leaving : Job Opportunity

*Physician Assistant: hands on patient assist care.

*Medical Records, Studies Control: responsibilities included patient confidentiality according to HIPPA. Maintaining patients records. Studies control was a newly created position to encompass interns and residents with strictly need to know patient data for necessary medical studies directed by attending physicians. EDUCATION: East Tn State Tech

ASSOCIATE DEGREE - HEALTHCARE ADMINISTRATION 1989

Science Hill High School: Graduated 1987.

Majored in English. Minor in Biology.

Emphasis in healthcare.

Skills:

Computer, mac & windows. Familiar with Zoom and Teams. Medical office, hospital, work from home experience, and customer service. Ability to learn quickly. Task oriented. Accept new challenges. Medical Terminology II. Anatomy & physiology (pre med). Microbiology (pre med). Clinical care level 3. Pharmacology. Advocating for patients rights.

*Remote opportunities outside the scope of healthcare is a welcome challenge as well. Capable of applying computer knowledge to assist with customer relations in new capacities.

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