Service Representative Agent
Resume:
Candice Yamaura
Kennewick, Washington 99337
adxwqq@r.postjobfree.com
Qualifications
I am a very organized individual who is a self-starter. I am patient, persistent and caring. I am also proficient in the main aspects of Windows and Microsoft Office and many other programs. I enjoy what I do, and my work is direct reflection on that and the people around me.
Work Experience
2020-Current/ Dispatcher/Transportation Manager
Great Northwest Transport
Duties Include:
Report directly to General Manager.
Recruit and hire company drivers, owner operators and office employees.
Manage office of dispatchers and admins.
Establish processes and SOPs for office employees and drivers.
Manage fleet of 40 drivers.
Communicate with service department for services and breakdowns.
Handle roadside repair calls if needed.
Handle discipline and write-ups for office employees and drivers.
Billing various customers via email, customer portals etc.
Generate settlements and payroll for Company Driver and Owner Operator.
Dispatch fire retardant to live fires and local and regional airtanker bases.
Generate load document such as Bill of Ladings or delivery receipts as shipper.
Track and trace all incoming and outgoing loads.
Communicate to Tank Farm operation emergency fire call loads to be shipped.
Dispatch general van freight OTR and local.
Handle Canadian border crossings as shipper and carrier.
Dispatch import and export containers to and from Seattle/Tacoma Ports
Complete and execute broker contracts and rate confirmation as shipper as well as carrier.
Post and broker freight on Load Boards.
Communicate with 3rd party for L & I claims with employees.
Handle internal Human Resource issues, elevate to parent company, if necessary.
Manage HOS for all trucks, unassigned mileage, logbook corrections and issues.
Manage Fuel Accounts and assignments.
Complete all onboarding paperwork and training.
Complete and send off completed DOT DQFs. (Driver Qualification Files)
Set up all office new hires with computers and software log ins.
Set up all drivers with applications, logins, and passwords.
Miscellaneous office work, such as filing, answering phones, correspondence and communication to customers, vendors, and employees.
2019-2019 Document Control Specialist
Bechtel Corporation
Duties Included:
Report to the Document Department Manager and POC on a regular basis.
Execute specific tasks and daily routines of the PDC.
Ensure Document Management procedures are adhered to.
Ensure consistency
2018-2019/Office Manager/Administrator
Bagley Landscape Construction, Inc
Duties Include:
Any daily operations in the office.
Upgraded, launched, and implemented new routing software.
Submit billing to customers.
Reviewing resumes of incoming applicants.
Review and track Department of Agriculture licenses, hours required, chemicals and record keeping requirements.
Track DOT driver qualification files.
Preparing bids and correspondence for Contractors, L & I, Employment Security, customers and Misc.
Operating conferences calls.
Verifying all required paperwork.
Reconciling time sheets and pay settlements for payroll, including but not limited to prevailing wage and certified payroll reports.
Manage vendor accounts and fleet accounts.
Managed and tracked Fleet Licensing and insurance cards for vehicles and trailers.
2016-2017 Regional Dispatch-COMMODITIES/Customer Service/Billing Clerk
Arlo G. Lott Trucking
Duties Include:
Any and all daily operations.
Working closely with brokers and commodity traders to complete a dairy schedule on a regular weekly basis.
Submit billing to customers.
Reviewing resumes of incoming applicants.
Interviewing applicants.
Giving new hire presentations.
Explaining 401K benefits packages and medical, dental, vision and supplemental insurance.
Training small office staff.
Dispatching and finding loads for small of fleet trucks.
Working with Direct Shippers and brokers.
Dispatching loads to trucks.
Monitoring logbooks and hours.
Brokering loads to external carriers.
Follow loads from start to finish.
Verifying all required paperwork.
Arrange Canadian Freight with customs brokers and created manifests.
2014-2016 Chief Operations Officer
Greenlight Transportation Services LLC/GL Logistics LLC-REFRIGERATED FREIGHT
Duties Include:
Any and all daily operations.
Submit billing to customers and to factoring companies.
Reviewing resumes of incoming applicants.
Operating conferences calls.
Interviewing applicants.
Giving new hire presentations.
Making hiring decisions.
Finding and recruiting drivers, customers and employees.
Posting and finding loads for small of fleet trucks.
Working with Direct Shippers and brokers.
Dispatching loads to trucks.
Monitoring logbooks and hours.
Brokering loads to external carriers.
Follow loads from start to finish.
Verifying all required paperwork.
Reconciling driver pay settlements.
Managing employees’ day to day routines and job duties.
24 hours on call Emergency Dispatching.
Managing and issuing EFS and Comdata checks to drivers and carriers.
2013-2014 Recruiting Representative
Alpine Access/Sykes Home
Duties Include:
Reviewing resumes of incoming applicants.
Operating conferences calls and bridges.
Interviewing applicants.
Giving new hire presentations.
Making hiring decisions.
2013-2014 Customer Service Representative
Abercrombie-Hollister-Gilly Hicks
Duties Include:
Provide quality customer service.
Assisting customers in resolving problems.
Assisting customers placing orders.
Answer inbound phone lines.
2011-Present Substitute Para Educator
Richland School District
Duties Include:
Exhibit knowledge and proficient use of English usage, spelling, grammar, punctuation, basic
math and reading skills sufficient to work with and serve as a model for students.
Exhibit strong organizational skills, interpersonal relations, enthusiasm, and ability to work
effectively with students and professional staff.
Exhibit the ability to maintain a high level of ethical behavior and confidentiality of information about
students.
Enforce conflict resolution or problem-solving processes in an educational setting preferred.
Follow written and oral instructions, directions and procedures, with minimal supervision.
2011-2013Nanny/ In-home Child Care Provider
Own Home
Duties Include:
Provide full-time care for an infant.
-Overnight when needed.
-Feeding, bathing, changing diapers.
Provide after school care to various ages and times.
Making children play games and other indoor as well as outdoor activities.
Provide children guidance in their studies and schoolwork.
Taking care of child when he/she is sick.
Provide transportation to range of activities.
Provide snacks and meals if necessary.
2010-Present Customer Service Field Agent/ Mystery Shopper/IC
Multiple Companies
Duties Include:
Receive/Carry out various instructions.
Write descriptive, detail reports and accounting at ranging lengths.
2004-Customer Service Agent
West Corporation
Duties Included:
Provided quality customer service.
Assisted customers in resolving problems.
Sold American Express credit card insurance.
1999-Present Housewife/Mother
Own Home
Duties Include:
Provide full-time care for two children.
Maintained a clean household.
Manage home finances.
-Accounts receivable and payable.
Organize important documents.
File necessary receipts and statements.
1998-1999 Sales Associate
Talbot's
Duties Included:
Retailed woman’s clothing.
Maintained customer relations.
Organized merchandise.
Answered telephone lines.
1997-1998 Sales Associate
Nordstrom
Duties Included:
Sold men’s and women’s apparel and accessories.
Sustained customer relationships.
Processed telephone orders and requests.
Arranged merchandise.
1995-1997 Office Manager
Sneva’s Automotive Inc.
Duties Included:
Answered telephone lines.
Scheduled appointments.
Filed paperwork.
Mailed state required documents.
Tracked accounts payable and receivable.
Sold automobile renovations per telephone.
Typed appropriate contracts, correspondence and invoices.
1994-1995 Office Assistant/Receptionist
Zenner’s Automotive
Duties Included:
Answered telephone lines.
Scheduled appointments.
Typed and filed invoices.
Provided all janitorial needs.
Professional Skills:
Windows
Microsoft Office
-Word
-Excel
-Publisher
-PowerPoint
Billing
Payroll
Basic Bookkeeping
Accounts Receivable
Accounts Payable
Profit Tools
InfoWorks Training
Human Performance Tool Training
Workwave Service
McCloed Software
Customer Service Skills
Answer Multi-line Telephone
2012- 2015 Richland Youth Football, Cheer Coach
- Work with cheerleaders during practices and games. .
- Develop a regular practice schedule and organizes practice time to provide both individual and team development.
- Work with the athletics director in scheduling facilities for practices and games.
- Coach and instruct cheerleaders, individually or in groups, regarding the rules, regulations, equipment, and techniques of the sport.
- Observe cheerleaders, during events and practice to determine the needs for individual or team improvement.
- Establish and maintains standards of pupil behavior and provides proper supervision of students at all times.
- Follow established procedures in the event of an injury.
- Model sports-like behavior and maintains appropriate conduct towards cheerleaders, officials, and spectators.
- Follow established procedures for supplies and uniforms.
Maintain eligibility forms, emergency data cards, insurance records, equipment inventory, and other related records. Model nondiscriminatory practices in all activities.
2009-2013 Vice President, Badger Mountain PTO
-Work in a team setting to organize school functions.
- Help determine where money needs to be allocated.
-Play a role in day-to-day operations of the PTO.
-Help formulate the group’s long-range plan.
-Work out issues as they arise.
-Participate in executive board discussions and decision making.
2009-2013 Hills West Rec. Club, Membership Secretary
-Work in a board setting to determine needs of members and community.
-Work individually to track and keep records of all current members.
-Make appointments for buying and selling of memberships.
Additional Volunteer Experience
I have chaired many successful events since 2005, I donate many hours a week volunteering in classrooms, handling money, chaperoning field trips, correcting work, making book orders, reading with children, helping teachers prepare classroom materials.
Education
1995-1999 Lewis and Clark High School, Spokane, WA
Professional References
Robin Varljen, Ecologist
Washington State Department of Ecology
3100 Port of Benton Boulevard
Richland, WA 99354
Carolyne Burns, PhD, Scientist
Batelle
3320 Q St
Richland, WA 99354
509-
Gail Ledbetter, Principal
Badger Mountain Elementary
1515 Elementary Street
Richland, WA 99352
Jess Walters, Broker-Trader
Laughlin Cartrell
Consumer Ag Products
PO Box 399
Carlton, OR 97111
Mitch Carnline, Washington Manager
Arlo G. Lott Trucking
2123 Robertson Dr
Richland, WA 99354
Contact this candidate