K.VENKATESH

Objective

To work in competitive and challenging work environment to contribute to the best of my ability towards the growth of company and fully utilize my experience, interpersonal, academic skills and thereby learning continuously to pursue a challenging and rewarding career.

CURRENT PROFESSIONAL INFO Experience: 4 1/2 Years Working at Bass & Soda (Unit of Gayathri recreations center), Chennai As F & B Executive (Dec 18 to Till date)

Worked at Fansida Wine & Dine Restaurant, Singapore As F & B Supervisor (Sep’14 to May’18)

PREVIOUS PROFESSIONAL INFO Experience: 5 Years 3 Months Worked at KFC,Chennai

As Team Member (June’09 to June’10)

Worked at Hotel EVP Capital, Chennai

As Front Office Assistant (June’10 to Feb’12)

Worked at Hotel The Residency Towers, Chennai

As Senior Front Office Executive (March’12 to Nov’12) Worked at Apollo white Dental, Chennai

As Front Office Executive (Jan’13 to 31st May’14)

Worked at Hotel Park Hyatt, Chennai

As Waiter (June’14 to Sep’14)

Contact

Information

Address

Plot No:8,JBM Mytri

Apartments,Natesan

3rd street,chromepet,

Chennai 600044.

Phone: 91 – 739-***-****

E-Mail:

Ven.venket@gmail.

com

PROFESSIONAL EXPERIENCE

KFC RESTAURANT

• Acknowledges and greets guest in public spaces with a warm, friendly greeting and interacting.

• Attending the guest calls in the cashier desk and passing to the runners.

• Perform quality cleaning to meet required standards within set time limits.

• May perform similar duties as requested by the manager. HOTEL EVP CAPITAL

• Handling Front office operations.

• Attending queries and inform to the concern departments.

• Helping to develop a customer service policy for an entire organization.

• Handling check in –check out process as per the hotel standard.

• Maintaining petty cash.

• Communicating courteously with customers by Telephone, E-mail, Letter and face to face. RESIDENCY TOWERS

• To answer incoming calls, transfer calls to executives, greet and welcome people visiting the hotel

• Represents the hotel to the guest throughout all stages of the guest’s stay.

• Determinates a guest’s reservation status and identifies how long the guest will stay.

• Help guest’s complete registration cards and then assigns rooms.

• Accommodating special requests whenever possible.

• Responsible for maintaining customer/client records and filing information into the customer system.

APOLLO WHITE DENTAL

• Responsible for entire front office operations.

• Managing a team of customer services staff for Registration,billing,discharge summary,MRD

• Collecting the reference letter from patients and giving courtesy call to the referred doctor.

• Answer all incoming calls.

• Monitor office supplies and place orders when necessary.

• Keep updated records and files.

• Monitor office expenses and costs.

PARK HYATT

• Ensure that all guests are served to the hotels standard in the restaurant/Bar/Lounge areas.

• Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.

• Take orders, serves food and beverages to guests as per the hotels standards in a friendly, timely and efficient manner.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Co-ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

FANSIDA WINE & DINE SINGAPORE

• Supervise staffs in their duties and ensure that they perform to the prescribed restaurant standards.

• Responsible for all of the business operations of a dining establishment.

• Responsible for the daily operations of businesses that prepare and serve food and drinks to customers.

• Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations, also responsible for resolving customer complaints regarding food quality and service.

BASS & SODA

• Supervise staffs in their duties and ensure that they perform to the prescribed restaurant standards.

• Responsible for all of the business operations of a dining establishment.

• Responsible for the daily operations of businesses that prepare and serve food and drinks to customers.

EDUCATIONAL QUALIFICATION

Diploma In (AHLA) Hotel Management & Catering Technology Percentage : 89%

Name of Institution : Vel’s University, Chennai

Year of Passing : 2006 -2009

Craft Course (Food Production)

Percentage : 61%

Name of Institution : SRM –IHM, Trichy

Year of Passing : 2003 – 2004

TRAININGS ATTENDED

Industrial Exposure Trainings:

• Hotel MGM Grand,Chennai from 01 May 2007 till 30 Oct 2007

• Hotel Ramyas, Trichy from 19 Jan 2006 till 29 June 2006

• Hotel Woods Manor Cochin, from 01 Aug 2005 till 30 Oct 2005

• Communication Skills/ Telephone Techniques.

• Public Relation and Human Relation.

• Guest Complaint/Situation handling.

TECHNICAL SKILLS

• Flourished Knowledge about Ms-Word, Ms-Office, and Excel and Out Look Mail.

• Internet Surfing and Social Communication.

PERSONAL SKILLS

• Hardworking and sincere

• Flexible to work in any kind of environment

• Good leadership & Communication skills.

• Ability to coordinate efficiently with different teams.

• Ability to work hard and smart and learn quickly on the job.

• Extremely productive in a high volume, high stress.

• Self-starter with a can attitude do

HOBBIES & INTEREST

• Drawing

• Photography

• Listening Music

PERSONAL INFO

• Son of Mrs. K. Rathna Kollapan

• DOB on 01/11/1988.

• Male & Single.

• Phone: Cell – 91-739*******

• English & Tamil languages known to speak/write & read Place : Chennai.

Date : K.VENKATESH

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