.

CONTACT

OMAHA, NE *****

402-***-****

adxwqc@r.postjobfree.com

SKILLS

• Interpersonal skills

• Plan Implementation

• Pivot Tables

• High Performance Standards

• Cost Reduction

• Reporting And Metrics

• Teamwork And Collaboration

• Service minded

• Financial Administration

• Communication

• Analytical

• Financial Administration

• Multi-tasking skills

• Critical thinking and issue

resolution skills.

• CRM/ ERP Systems like (

DOMO, SAP, Oracle GLprod,

Servicemax, Salesforce)

AFFILIATIONS

A highly motivated performance-

driven business operations leader

offering over ten years of

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Healthcare and FMCG professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

WORK HISTORY

December 2019 - Current

Business and Commercial Operations Leader GE Healthcare, Remote RESPONSIBILITIES

• Drove productivity projects that Saved $500K, by implementing cost-saving initiatives that addressed long-standing problems in spare parts consumption.

• Drove quarterly financial closing, annual BPR and SII planning in conjunction with the sales and financial team.

• Developed team communications and information for meetings this provided ease in Business monthly quarterly and annual reporting.

• Demonstrated friendliness, respect and efficiency service to internal and external stakeholders while handling challenging situations with ease.

• Used coordination and planning skills to achieve results according to schedule.

• Created Pivot and spreadsheets using Microsoft Excel to provide analytical showing an overview for business planning and business development focused on execution of operating plans and market share performance for daily calls, weekly and monthly reporting.

• Worked with customers to understand needs and provide excellent service.

• Supports Region Services Sales Manager in their daily operations (revenues forecasting, tracking VOP, inputs for the VCP plans)

• Learned new skills and applied to daily tasks to improve efficiency and productivity that increased analytical support for large strategic deals like the

$80M MES (Managed Equipment Services) deal with the Ministry of Health - Kenya.

• Created plans and communicated deadlines to complete projects on time this led to accuracy in orders and service sales and revenue forecasting MARTHA LUVANDA

comprehensive experience with a

commitment to deliver on

strategies, policies and procedures

aligning the leadership function

with overall growth objectives.

Specialties in business relations

and strategizing, procurement,

sourcing, risk management, People

and contract management &

revenue management. Leverages

outstanding interpersonal and

negotiation skills to strengthen

relationships with key stakeholders

driving a shared motivation to the

achievement of business

objectives. Renowned for a reliable

and supportive leadership style and

ability to coach & mentor teams

while contributing to their

continuing professional

development. Persuasion and

Negotiation sales skills (Ipersuade,

inegotiate) - GE Healthcare, 2019

• Partnered and collaborated with Sales teams to validate deal opportunities and identify risks to achieving monthly, quarterly annual financial estimate and operating plan.

• Partner closely with Sales leadership, Service delivery team, Project Management, Order Operations specialist and Supply Chain to drive opportunity funnel, backlog accuracy and achievement of orders and revenue targets.

• Monitor KPIs to identify trends, suggest focus areas, highlight actions needed to achieve desired business outcomes by Researching, collating, analyzing, and communicating current buying trends plus insights that drive value for both GE Healthcare and customers.

• Worked with a cross functional team to ensure the service orders are converted into revenue as quickly as possible and in charge of cleaning up aged backlog (1 year plus) to unlock trapped revenue.

• Leading the project execution service delivery and service sales team in re- establishing clear project aims, targets and timelines as well as providing traction to the key strategic projects within the business through a dedicated cross- functional project team on both direct and distributor deals, this has over years seem service growth revenue increase from $3M to $18M annual dollars between 2015-2022.

• Designed processes and tools to improve the predictability of the business that were used to Support Sales, service delivery and Finance on process compliance matters related to order, sales, and revenue recognition. February 2015 - November 2019

Business & Commercial Operations Specialist GE Healthcare, Nairobi, Kenya, Kenya

• Provided support for timely resolution of customer invoicing disputes in co- ordination with service sales, reduced bad debt recovery from $2million to $ 200K

• Optimized predictability and performance of sales force to support continuous improvement on service sales, increased 2018 sales by 15%

• Managed end to end projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines

• Managed proper documentation process and archiving as proper record keeping for audit processes both customers and vendor contract agreements

• Worked with cross-functional resources to implement direct marketing programs to increase customer install base

• Streamlined operational efficiencies, gathering requirements to facilitate on- time, under-budget corporate transitions

• Reconciled and reported record discrepancies to prepare for annual audit

• Optimized management roles facilitated communication and adjusted culture to be more open and productive

• Analyzed costs, pricing, variable contributions, sales results, and actual performance compared to business plans

• Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication

• Conduct weekly, monthly, and quarterly leadership business reporting through excel, PowerPoint and Salesforce dashboards on business growth, development and areas of focus

• Verified that financial processes and business planning initiatives aligned with performance improvements

• Reviewed and analyzed weekly sales progress with sales, finance and legal team for proper deal review, revenue tracking and pacing, forecasting verses actuals, risks and opportunities.

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations

• Supported leadership team with reporting, analysis and business presentations

• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement

• Assessed business requirements to forecast annual budgetary operational costs

• Interacted with internal customers to understand business needs and translate into requirements and project scope

• Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements

• Drafted reports on company financial metrics to assess successes and account for deficiencies

• Evaluated trends to understand competitive environments and assess current strategies

• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow

August 2012 - January 2015

Indirect and MRO Buyer/Sourcing - Purchase Order Lifecycle Owner Diageo, EABL, Nairobi, GA, Kenya

• Delivered pivotal market research to determine feasibility of proposed procurement actions

• Decreased spending, locating new suppliers by networking at industry markets, purchasing and designing cost-effective products and reviewing samples

• Identified new vendors by conducting adequate research and obtained better pricing, reducing supply chain costs by 50M in one year

• Interfaced with suppliers to maintain document flow that provided ease in negotiation

• Prepared invitation-of-bid forms for supplier firm delivery

• Strengthened traceability, developing organization systems for purchase orders, invoices, pricing, and reports

• Entered order details into system and inputted updates accordingly using SAP dep live

• Mitigated logistics deficiencies resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers

• Applied well-developed cross functional communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners

• Reviewed requisition orders, verifying terminology and specifications for accuracy

• Managed inventory control, material control, accounting and supply reports

• Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location

• Obtained information about customer needs and preferences by conferring with sales or purchasing personnel

• Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.

• Onboarded new temps by entering employee information into systems

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork

• Worked flexible hours across night, weekend, and holiday shifts

• Prepared variety of different written communications, reports and documents

• Managed team of employees, overseeing hiring, training and professional growth of employees

• Used coordination and planning skills to achieve results according to schedule

• Developed team communications and information for meetings

• Monitored company inventory to keep stock levels and databases updated

• Saved $10M by implementing cost-saving initiatives that addressed long- standing problems

• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution

February 2006 - July 2012

Customer Service Representative and Logistics Co-Ordinator Frigorex East Africa, Nairobi, Kenya

• Analyzed client orders and available driving personnel to plan and execute within client needs and expectations

• Analyzed operational performance and implemented plans to achieve organizational and financial goals, improving annual profit margin from 5M to 15M US dollars.

• Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records

• Developed proposals with detailed cost estimates outlining logistics plans

• Coordinated across departments to build successful logistics solutions for customers

• Designed, implemented techniques to reduce time and costs required to obtain and move goods,

• Obtained and coordinated materials required to meet contract objectives maintaining stock levels of below 500K US Dollars.

• Managed monthly profit and loss account reconciliation and stock reconciliations

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Provided primary customer support to internal and external customers

• Clarified customer issues and determined root cause of problems to resolve product or service complaints

• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

• Responded to customer requests for products, services, and company information by promptly answering customer call to avoid on-hold wait time

• Processed customer adjustments to maintain financial accounts

• Recorded account information to open new customer accounts

• Collected and analyzed customer information to prepare product or service reports.

EDUCATION

December 2011

Bachelor of Business Management Purchasing and Supplies Moi University, Eldoret, Kenya,

.

Contact this candidate