LEKIA MILLER

INTERIM REGIONAL DIRECTOR/ OPERATIONS TASK FORCE MANAGER

p 443-***-****

E adxwq7@r.postjobfree.com

**** ******** **** ******, *******

Innovative operationsmanager with 15 years of experience and a neck for overhauling problematic operations processes with identifying root causes, strategic planning, and producing efficient results.

EXPERIENCE November 2021-Current

Interim Regional Director-BPL Plasma

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Implements processes and procedures to improveOperations and ensure ongoing regulatory andcustomer compliance.

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Oversees management of programs that ensures successful recruitment, development,and retentionof employees.

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Ensures data integrity by following Good Manufacturing Practice standards.

Establishes and ensures overall center performance objectives are met including employee performance and development, quality standards, financial objectives, and production goals.

Collaborate with Quality Assurance and Compliance groups to develop and implement programs that evaluate compliance to assure optimum product quality, donor, employee, and environmental safety.

Supports and implements activities related to materialpurchases, material control, inventory control, and material storage and transportation functions to meet plasma operations requirements.

Maintains proper inventory levels.

Partners with Human Resources to manage employees in areas such as effective training, performance management, career development, competitive compensation and progressive discipline, as needed, according to company policiesand procedures. Participation and preparation for Monthly Operating Review for region.

EDUCATION Penn Foster

Scranton PA

3.8 GPA, Deans list, Currently in BS(Business Management Complete June 23) program.

KEYSKILLS

• MARKETING

• BUSINESS STRATEGY

• STRATEGIC PLANNING

• PROJECT MANAGGEMNT • OPERATIONS

• HUMAN RESOURCE

• CORPORATE TRAINER AWARDS

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EMPLOYEE OF THE MONTH LEADERSHIP AWARD

YALE WOMANS LEADERSHIP PROGRAM

PRESIDENT OF MENTORSHIP PROGRAM "CONCRETE ROSE

Operations Task Force Manager-BPL Plasma

Deployed to centers ni the absence of a Center Manager or to a center experiencing significantoperational challenges such as excessivethroughput times, production challenges, high levels of plasma inventory (DOH), etc.

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When serving in the capacity of an interim Center Manager, the Operations Task Force Manger is responsible for all operational

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aspects, including production, and quality performance, people, equipment, and plasma inventory management/shipping processes.

Responsible forutilizing the Task Force Playbook to

comprehensively a s s e s scenter performanceand developcorrective

action plans to drive sustainable improvements.

Utilized to train new center management staff and provide direct

supervision of the position until thetrainee achieves competence in therole.

Responsible for providing management support to newcenters, including equipment installation/qualificationandcenterset up, recruiting of center staff, center leadership training, and support of opening and 90-day production volume ramp up targets.

Participate and support operations-driven projectsrelated to continuous process improvement such as SOP updates, training, inventory, investigations and/or other needs as directed by leadership

Train andhelp developNew CenterManagers, assistant managers and all roles in the center.

Create training teams andenvironments to assist withtraining and completing training.

March 2020-November 2021 Center Manager-Immunotek-PA

Manage, develop and inspire a team of Department Managers

and Assistant Managers that inspires trust.

Manage associateskeeping those safe work practices as first

priority, making sure they are followed to support asafe work environment.

Analyze and make improvement recommendations to establisheddepartmental processes and procedures.

Create project initiatives to improve performance and/or metrics Manage employee performance whiledelivering continuous improvement.

Develop and achieve the performance goals and objectives by department.

Assist the FTM, Regional team in assisting centers with challenges.

Host and passed al center audits (FDA, PPTA, EAU, KED, Grifols, Internal, AGES)

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Train and help develop New Center Managers, assistant managers and all roles in thecenter.

• C r e a t e training teams and environments to assistwith training and completing training.

January 2017-March 2020

Center Director-Octapharma Plasma-MD

• Authority over center operations production goals, monitor net yieldsand implement improvement plans as required. Meet

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daily, weekly and monthly deadlines and maintain operational records KPIs

• Independently determine center labor usage tomeet business needs. Support meeting theestablished center production goals.

• Manage all inventories to the optimum levels by maximizing

efficiencies,customer servicelevels and minimizing investment.

• Ensure efficient donorflow throughout the center. Identify problem areas and implementcorrective action as needed.

• Ensure compliance with all Company SOPs and applicable

federal, state and local regulations. Perform nearly all staff alnd and internal apreni the perdinancial those taste and duties.

• Responsibleforall aspects of financialoversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required.

• Ensure and meets financial targets at alltimes and adheres to cash management, financialreporting, and other financial responsibilities.

• Host and passed all center audits (FDA, PPTA, Internal, AGES)

January 2013-January 2017

Center Director-CSL Plasma-MD

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Independentlydetermine center labor usage tomeetbusiness needs and meeting the established center production goals.

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manage al inventories to theoptimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center's operational records.

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Ensureefficient donor flow throughout the center. Identify problem areas and implementcorrective action as needed.

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In collaboration with Quality department, ensure compliance with all Company SOPs and applicable federal, state and local regulations.

•Perform nearly al staff tasks and duties at a proficiency level adequate for training and critiquing employees inthe performance of thosetasks and duties.

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meetsfinancial targets at all times and adheres to cash management, financial reporting, and other financial

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responsibilities.

In collaboration with Regional team, support the center

philosophy of continuous improvement.

• Collect a n danalyze data to maintainand improve center quality, efficiency and profitability.

• Implement effectivecorrective action plans whenappropriate.

• Host and passed al center audits (FDA, PPTA, EAU, KED, Grifols, Internal, AGES)

February 2011-January 2013 Supervisor-American Red Cross-MD

In collaboration with centermanager,conduct recruitment,

training, development, counseling and termination. Manageeffectively employee turnover within center operations. Adhere toHR policies and practices through fair and equitabletreatment of allemployees. Communicate effectively with HR to ensure compliance.

ensure excellent customer service by all staff. Provide a

modelof good customer service to employees. Effectively resolve complaints or concerns.

In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results.

Make applicable recommendations to improve effectiveness.

Train and orientate new hire at center.

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April 2009-Febuary 2011 Supervisor-Universityo fMD Hospital-MD

Supervising thestructuralexecution of the program of the X- Ray Department, Laboratory.

Conductingeducationaland professional tours with hospital staff members, students, nurses,doctorsand other medical professionals.

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Serving as counselor while interactingbetween patients and their family members during difficulttimes.

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Designated trainer- Phlebotomists&Patient Care Technicians and phlebotomist.

April 2005- April 2009 Supervisor/Trainer-Northwest Hospital-MD

• Management of production metrics,establishing best practices and benchmarking.

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Interviews, hires and establishes colleague performance development plans.

• Identifies and assists in implementation of varioustraining programs; coordinates training ofService Center colleagues on departmental applications and procedures.

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