Mail Carrier Processing

Herlinda L. Williams

Phone: 281-***-**** Email: adxwps@r.postjobfree.com

Address: ***** ******** *** #**** *******, Texas 77082 SUMMARY OF QUALIFICATIONS

Experienced and highly qualified professional with a wide range of knowledge and work experience in management, operations, business ownership, customer service, administration and support tasks. I am adept at aligning customer needs with company policies, products and services while managing several other duties. Qualifications are as follows: U.S. Postal Service Houston, TX 2010 – Present

Mail Carrier /Supervisor

• Supervise clerks and assist them with all available postal services

• Supervise carriers by assisting with problem solving as it relates to street deliveries of letters, packages and or pick up.

• Scheduling coverage for clerks and carriers scheduled/requested off days.

• Clear and are complete reports mandated for the daily operation of office.

Deliver packages and mail to businesses and residents in rural areas.

Retrieve outgoing mail from residents and collections boxes.

Ensure residents sign delivery receipt upon delivery.

Arrange mail in delivery sequence.

Leave notices at residents' doors informing them packages are secured at post office if unable to safely leave at resident specified location.

Operate approved vehicle to deliver mail or walk on foot.

Assist customers with lifting their heavy packages if needed. J&H Residential Services Houston, TX 2007 – 2010 Owner & Case Manager

Managed company budget and expenses for residents.

Supervised all staff; evaluated workload daily and made or changed shift assignments when necessary.

Set work schedules; approved overtime when necessary; processed payroll.

Handled the recruitment and hiring of all staff.

Monitored the growth of the business and planned as needed to ensure success.

Established short- and long-term goals and objectives for the company.

Worked closely with the facility nurse, doctors, legal authorized representative (LAR) and/or family member(s) to ensure continuity of care throughout the medical, psychiatric and programmatic needs of each resident.

Supervisory Skills

Time management

Mail Processing

Administration Skills

Supportive Team

Member

Problem Solving

Customer Service

Training & Development

Critical Thinking

PROFESSIONAL PROFILE

Responsible for all group home survey and residential requirements, such as provide regular inspections and monitor state contracts and safety conditions at each location.

Conducted house meetings with residents and/or staff.

Managed the day-to-day operations for two locations, which consisted of 10 employees.

Provided regular on-the-job training; analyzed performance; implemented performance improvement plans when necessary.

Fostered healthy work relationships and provided guidance, encouragement and support when needed.

Empowerment Options Inc. Houston, TX 2004 – 2007

Residential Director/Case Manager

Supervised the day-to-day activities of 32 direct care staff; evaluated workload and made or changed shift assignments when necessary; established work schedules.

Managed the hiring, terminations and separations of all direct care staff.

Manage expenses for resident requests and household needs.

Provided regular on-the-job training; analyzed performance; implemented performance improvement plans when necessary.

Fostered healthy work relationships and provided guidance, encouragement and support when needed.

American Habilitation Services Houston, TX 1998 – 2004 Residential Director/State Certified Investigator

Conduct facility investigations for the group home allegations of abuse and neglect

Managed all household concerns such as but not limited to supplies, food and van maintenance.

Monitor medication administration.

Conduct in-service training.

Supervised the day-to-day activities of 18 direct care staff; evaluated workload and made or changed shift assignments when necessary; established work schedules.

Conducted meeting with legal guardians, liaison and residents concerning residents’ care.

Managed the recruitment and hiring process for direct care staff. Additional Work History

Optimum Home Services Houston, TX 1995 – 1998

Direct Care Staff

Fantastic Sam’s Inc. Houston, TX 1988 – 1996

Assistant Manager /Licensed Cosmetologist

LICENSES, CERTIFICATIONS AND FORMAL TRAINING

Texas State Board of Social Work Examiners Fundamentals of Investigations Certification 03/19/04

Promoting Safe Behavior Trainer Training Certification 02/20/04 EDUCATION

Jack Yates High School, Houston, Texas

HS Diploma, 1987

Wilfred Beauty Academy

Licensed Cosmetologist, 1988

Contact this candidate