ROCIO ROSARIO

***-** **** **, ***** Park NY *****

718-***-****

adxwnv@r.postjobfree.com

OBJECTIVE: Through my extensive skills, background and experience in customer service and management, I bring a wealth of value to any organization. As a committed customer service professional with over 5 years of experience working with diverse clientele, I have honed the essential abilities required for effective communication and problem-solving under pressure. My exceptional collaboration and interpersonal skills enable me to work seamlessly within teams while also taking charge as an independent contributor when necessary. I am fluent in both English and Spanish.

EDUCATION:

06/2022-Current Post University, online, Criminal Justice BA.

SKILLS:

Bilingual: English/Spanish

Computer literate: Work extremely well with MS Word, MS Office, MS Excel, WordPerfect, and Power Point

Excellent work ethics- able to work with various people from diverse cultural backgrounds.

Outstanding attention to detail

Kronos, SAP, ADP, ISOLVE, People Soft

EXPERIENCE:

11/2020-01/04/2023. ENT and Allergy Associates, PRRC Agent, Remote NY

Answer incoming calls and reach out to patients to follow up on certain requests.

Send messages to doctors and office personnel, book appointments for all the offices and validate insurance information.

Team topics/meetings

Confirm if test results are available for patients to review with the doctor.

Provide HIPPA guidelines and CDC guidelines.

Work with NextGen software

Work with all Microsoft programs

Keep track of time sheets and minor payroll duties.

Interview for hiring purposing.

Confirm insurance, request approval for referrals or procedures.

Payroll, approve time off request.

Register patients.

Call center environment

06/19- 11/2020 Spectrum, Charter Communications/ RSC Dispatcher Brooklyn, NY

Call center

Working with three screens at the same time, I track my technicians and their routes, answer request and report any issues technical for my techs and customers.

Report to all leadership and answer chats, messages, emails from leadership, team members, technicians and their leadership.

Provide daily reports and keep track on any missed or late appointments in all NYC region.

Make sure all questions are answered and assist my fellow coworkers with any questions they have and assist them with any customer requests as well as other departments requests.

Quick book, cash handling

Excel to keep track of business productivity.

Conduct interviews, and team meetings.

Supervises a team of 6 or more.

Payroll, track timesheets and approve vacation requests.

Used Oracle software.

08/15- 06/19 Time Warner Cable/ Customer Service Rep. Flushing, NY

Call center

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Supervise a team of 13 or more.

01/12- 08/15 FM TAX SERVICE CENTER INC. /Assistant Manager NEW YORK, NY

Answering calls, taking messages and handling correspondence

Maintaining diaries and arranging appointments

Typing, preparing and collating reports

Authorized letter for traveling.

Handled immigration papers, divorce papers and did bookkeeping.

Did interviews for hiring process.

Payroll tracked time sheets.

References: Available upon request

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