Jacqueline D. Greis

**** ***** ******** ******, *** I

Camby, IN 46113

765-***-****

adxwn5@r.postjobfree.com

EXPERIENCE

Advanced MSA / Anesthesia Scheduler, Veterans Hospital, Indianapolis, Indiana (August 2021-Present)

Scheduling nurse sedate cases

Receive incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.

Greet patients in a friendly manner and collect insurance card and Identification. Communicate with patient while verifying their insurance.

Review and send patient packets and act as pre-procedure patient advocate to local medical team including making sure that they understand and follow procedure prep instructions.

Take care of all specialty cases, scheduling EUS, ERCP, Advanced Cases, VCE’s, Agile Capsules.

Unit Secretary, Indiana University Health, Indianapolis, Indiana (December 2019 - Present)

Patient Scheduling including Insurance precertification.

Monitor and direct incoming calls to the unit.

Frequently interface with Unit Doctors and assisting Unit Technicians as needed.

Review and send patient packets and act as pre-procedure patient advocate to local medical team including making sure that they understand and follow procedure prep instructions.

Patient Care Support, Indiana University Health, Indianapolis, Indiana

(February 2016 – December 2019)

Receive incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and courteously direct calls to the appropriate personnel in a prudent and efficient manner.

Greet patients in a friendly manner and collect insurance card and Identification. Communicate with patient while verifying their insurance.

Enter patient admitting information into computer and add patient on clinic schedule.

Receive payment on account and perform necessary accounting duties in accordance with the standard procedures of the department.

Performs ad hoc duties which may be assigned from time to time by Doctors.

Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains competency.

Account Manager, Mail Inc., Lafayette, Indiana

(January 2014 – February 2016)

Optimize customer engagement and reinforce the value of transacting with the company.

They are the voice of the client, and advocate on product and service needs with an in-depth knowledge of products and offerings. Develop long-term relationships, and ensure high customer satisfaction and loyalty.

High bias for action, and a keen sense of attention to detail. Effective communication as expected for all final customer-facing documents & messaging.

HR Manager Assistant, Alorica, Lafayette, Indiana

(August 19, 2013 – December 12, 2013)

Processed and reviewed all paperwork for HR department; Maintained employee files and assisted with New Hire paperwork and orientation; Assisted with Termination paperwork and benefits administration for employees; Provided back-up to payroll when needed and filed all paperwork in the department; Maintained and managed quality service by following organization standards.

Maintained and updated vendor files and scheduled interviews; Provided administrative support for training classes; Reported and tracked division training activities and status; Developed departmental information by transcribing, formatting, editing, filing, retrieving, copying and transmitting documents;

Maintained employment ads online and completed employment verifications; Managed departmental schedule by maintaining calendars, arranging meetings and scheduling travel.

Records clerk, Peru Police Department, Peru, Indiana

(January 2008 –July 2013)

Provided receipts for monies received and prepared daily cash reports; Answered and transferred telephone calls to appropriate personnel; Proofread and annotated accident and arrest reports; Made copies of accident and arrest reports to appropriate department.

Working experience handling police records effectively; In-depth knowledge of writing police records, reports and other materials; Skills in organizing and updating police files, records and reports; Familiarity with police duties and functionalities; Skills in administrating the police station; Working knowledge of rules and regulations of a police department.

Assisted general public and officers either on the phone or over the counter; Generated and made copies for department staff or the public; Took reports on simple law enforcement incidents and referred to proper authority; Opened and distributed mail for the department; Performed typing and transcription of various documents; Conducted entry and retrieval of information on DCI computers.

EDUCATION

Maconaquah High School High School Diploma May 1987

SKILLS

Communication - Effectively deals with internal and external customers via telephone, email and fax to ensure successful communication through active listening and focused questions.

Planning and organizing - Refined planning and organizational skills that balance work, team support and finish responsibilities in a timely and professional manner.

Team Player - Enjoys sharing knowledge and encouraging development of others to achieve team goals.

Time Management – Utilizes time effectively and is able to accomplish goals and effectively meet deadlines with quality work, in a timely manner without supervision.

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