Data Entry Forklift Operator

Beverly Howard-Patterson

*** *********** *******

Stone Mountain, Georgia 30083

*******@***.*** 404-***-****

ADMINISTRATIVE SUPPORT

Dedicated Office Lead with over 15 years of experience providing exemplary customer service, administrative and logistics support. Core strengths include:

Spreadsheet/Data Entry

Billing & Invoice Processing

Filing

AS400/WMS

Schedule Management

MS Office: Word, Excel, Outlook

Problem Solving

Documentation

Payroll

Organization

PROFESSIONAL EXPERIENCE

Nippon Express USA Atlanta, Ga July 2022

Supervise, evaluate and manage performance of 3 office clerks in the shipping and receiving office.

Perform overflow support to the Operations and Facility Managers as well as 2 Warehouse Supervisors when needed.

Screen over 40 phone calls daily, taking messages and routing calls when necessary.

Catalogue and manage approximately 60 department files daily for efficient retrieval.

Perform administrative tasks such as typing, recordkeeping, data entry, order processing, mail distribution and proofreading.

Check in 30+ inbound/outbound drivers and assign dock location.

Prepare and audit bill of ladings, invoices and web requests for over 50 loads daily.

Responsible for resolving discrepancies from inventory cycle after dock personnel scans approximately 6,000 pallets.

Reconcile all issues regarding overages, shortages and damaged freight.

Responsible for ordering office supplies and replenish low-level stock.

Acts as liaison between account managers, dock personnel and management.

Zip Logistics LLC Conley, GA

Dispatcher April 2021 – July 2022

Maintained updated and detailed records of calls in physical and electronic database.

Closely monitored dispatch board to triage and prioritize over 50 daily calls.

Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Directed dispatching, routing, and tracking of 15 53ft trailer and 5 straight trucks.

Catalogue and manage approximately 80 Bill of lading files daily for efficient retrieval

Logistics Resources, Inc.

Office Lead November 2012 –April 2021

Research customer and carrier inquiries in order to resolve charge-back, over, short and damage claim and reversal discrepancies within the time limits; follow up to ensure resolution.

Utilize various transportation provider software system, to facilitate material movement planning and scheduling.

Prepare and coordinate an updated weekly logistics schedule with the vendors and carriers to ensure timely deliveries.

Process approximately 900k bill of landings totaling $270M - $480M annually.

Post Forklift Operator Productivity into Logistics Resources Platform system.

Schedule carriers and track and traceless-than Truckload (LTL), Truckload (TL)

and Rails.

North Star Dedicated Service Norcross, GA July 2011 - October 2012

Customer Service

Meet personal/customer service team sales targets and call handling quotas.

Two ways matching of vendor invoices with receipts and entering the invoices into the Truck Logistics system to ensure timely payment.

Manage large amounts of incoming calls.

Researched vendor inquiries in order to resolve charge-back and reversal discrepancies.

Keep records of customer interactions, process customer accounts and file documents.

Posted payment and GL Allocation of Expense Bills into Trucklogics system.

Follow communication procedures, guidelines and policies.

Verified the number of loads and rates billed to the vendor in comparison to the rates outlined within the initial contracts and ensured accurate shipping rates for billing.

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