Customer Service Support
Resume:
Angela Mangiacotti
Pittsburgh, PA
adxwm7@r.postjobfree.com
Dedicated Customer Service Specialist providing customer service to prioritize and multitask in fast paced environment. Successfully reach personal and business goals. I'm known for successfully handling customer support issues. Authorized to work in the US for any employer
Work Experience
Amazon Warehouse Associate``
Amazon - Mission Viejo, CA
October 2021 to May 2022
• Interacting with employees, delivery drivers and clients.
• Engaging with people in person, phone, email and text.
• Operating to live up to quality expected by customer warehouse control systems.
• Voice and light direct picking systems, barcode systems, safety software.
• Run automated equipment.
CSA - Customer Service Associate/Lawn and Garden
Home Depot - Laguna Hills, CA
May 2020 to August 2020
• Provide customers effectively with their needs and wants.
• Proficiency in a variety of nursery plant types.
• Strong sales and inventory computer data systems.
• Merchandising for increased sales
• Exceptional physical stamina for working outdoors for long periods of time.
• Plant Identification.
• High verbal and written communication.
Business Consultant Assistant
SBGA - Irvine, CA
July 2019 to April 2020
• Provided excellent customer service, and phone etiquette. Working remotely during Covid.
• Built rapport with customers to discover their needs and wants.
• Organized, recorded and input customer's data accurately and efficiently.
• Generated sales leads and set appointments.
• Met and exceeded daily expectations of productivity.
• Contributed to a positive, results driven environment. Telemarketer
Fortitude Media Group - Orange, CA
2017 to 2019
• With soft leads, call and book appointments for timeshare properties.
• Set day and time appointments by providing a luxury vacation to possible buyers. Paint/Lawn and Garden Customer Service
Lowe's Home Centers, Inc - Leominster, MA
2014 to 2017
Maintain all plants indoor/outdoor. Merchandise, customer service, inventory. Paint Dept/Home Decor
• Mix, match, tint, change tint brought in or purchased by customer. Unload deliveries, stock, sell and inventory paint.
• Cut shade, special order blinds, unload, stock, inventory, customer service
• Provided assistance to clients
• Explained products and benefits
Assistant Store Manager
Dollar Tree - Attleboro, MA
2013 to 2014
• Assist with the overall store operations.
• Maintain and monitor store inventory,
• Hiring, training and development of all store associates.
• Ran reports for replenishment, purchasing trends, and markdowns.
• Conducted daily reports to financial institutions, and upper management.
• Opened and closed the store according to safety guidelines of the company.
• Maintained a strong influential team leader by ensuring excellent customer service. Department Manager
Walmart Superstore - Leominster, MA
2011 to 2014
Manage Infant, Infant consumables, boys and girls departments, including ordering, merchandising, and sales.
• Purchasing, budgeting, accounting and people management.
• Reviewing profit and loss statements.
• Leadership, training and support for employees.
• Customer service
Project Specialist/Service Mgr
National Vendor Service - Mooresville, NC
2011 to 2013
• Design and install entire lighting department from schematic. Replace outdated merchandise with new models.
• Report with pictures as to completion.
• Worked at multiple Lowe's locations as needed.
Seasonal Merchandiser
Plant Essentials, Inc - Perkasie, PA
2008 to 2013
Merchandise and maintain all indoor and outdoor vegetation,
• Traveled to various Lowe's stores to update, rotate, inventory, clean, feed, maintain plants.
• Meet with suppliers and distributors.
• Train, guide supervise junior staff.
• Manage levels and distribution of stock
• Customer service.
Help Desk Person and Fielded Technical Support
TJX Companies - Andover, MA
2009 to 2011
for employees of Marshalls, TJ Maxx, AJ Wright, Home Goods, and Winners retail stores.
● Performed remote administration and troubleshooting on desktops/laptops with Remote Desktop for users
Network Administrator
Electronic Environments Corp - Marlborough, MA
2007 to 2009
Maintain, service and monitor all MS2000 Servers for the Company
● Manage Terminal Server and all databases
● Train all new and current users with applications
● Implemented new Backup to include all databases including regular maintenance
● Install new Barracuda for Spam problems
● Administration of Active Directory
Network/Systems Integrator
FT Interactive Data Corp - Bedford, MA
2005 to 2007
• Learning, installing, implementing, complete instruction of the Finance Department software
• Install, upgrade and support the applications via the servers associated with but not limited to the Finance Department
Network Administrator
Starmet Corporation - Concord, MA
2003 to 2005
• Installed, configured and administration Timeservers and Microsoft Exchange
• Maintained Cicso PIX and Cisco Centri Firewalls
• Administered TCP/IP and AppleTalk networks
Elron Internet Manager
Raytheon Company - Marlborough, MA
1990 to 2003
Administrated NT4.0, Novell and Lotus Notes/cc:Mail
● Remotely supported a 3500 PC user community
● Troubleshooting and analyzing Windows NT/95 PC software and peripheral hardware problems
● IP, DNS and WINS
● Installed and demonstrated Lotus Notes, Windows NT/95, Office 97 and Client 32 software as needed Education
Some College in Business
UMass Amherst - Amherst, MA
September 1979 to June 1982
Skills
• Computer literacy
• English
• Customer service
• Live chat
• Inventory control
• Customer support
• E-commerce
• Computer skills
• Microsoft Outlook
• Mobile applications
• Retail sales
• Communication skills
Certifications and Licenses
California Department of Insurance - Resident Insurance Producer June 2021 to Present
Pursuant to the requirement of the State of California Insurance Code I am authorized to act as a Life- Only Agent.
Assessments
Customer focus & orientation — Expert
August 2022
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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