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Customer Service Desk

Location:
Pawtucket, RI
Salary:
24 an hour
Posted:
June 25, 2023

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Resume:

Sherylann Nese

adxwl5@r.postjobfree.com

Experience

AUGUST 2009 - 2019

New York Label & Box Works. Holbrook, NY

Production Department: Head of Purchasing and Receiving Division

● Determine price quotes for the sales team.

● Purchase orders to suppliers; motoring, and expediting orders.

● Maintained order sheets for the company departments, which included updated pricing and quantities and reports on inventory levels.

● Reviewed volumes of raw material to ensure enough on hand for production and placed purchase orders as required and scheduled deliveries.

● Verify packing slips of items by comparing items received to item ordered; resolve shipment errors with suppliers.

● Created new systems for other departments to follow to become more organized.

● Oversaw, reviewed and entered job inputs for Sales and Art Departments to ensure accurate ticket entries.

● Maintained and completed all related documentations including certificate of analysis, purchase orders and material data sheets.

● Created new images and patterns via Adobe Illustrator for quoting purposes for the sales team and vendor.

● Compiled a safety handbook for OSHA Compliance along with providing instructions with Safety precautions troubleshooting steps.

● Routinely reviewed inventory was in compliance with Safety standards along with regularly discussing safety equipment and procedures with local fire department and city enforcement.

● Negotiated payment terms with vendors and partners to maintain costs within a strict budget.

● Respond to vendors inquiries via phone or email regarding product information and tracking shipment.

● Compiled an organization system to catalog different products and checklists to ensure all purchase orders were processed correctly.

● Performed liaison services for customers that needed transfers and return services through a myriad of shipping vendors

● Set up and interviewed potential vendor representatives for potential partnerships.

● Assisted on the receiving floor which included verifying and processing product shipment into the inventory system and closing out the order.

● Entered received dates and closed out purchase orders into computerized inventory systems then distributed shipment throughout the facility.

● Check on jobs before they run on press, determine availability of critical supplies.

● Routinely covered scheduling for Projects to go to the Press to be completed.

● Conduct daily reports of inventory for other departments; for inventory, and to maintain supply.

JUNE 2006 - JULY 2009

Dick Sporting Goods, Melville, NY

Nike Brand Coordinator (NBC) and Cashier

● Design and organize the floor for all Nike brand products; such as clothes, signs and equipment.

● Attend Nike’s new product line meetings with other Nike brand coordinators in New York and Pennsylvania.

● Interacted with and provided information to the general information and assistance to customers at the customer service desk.

● Handled money and credit card transactions, as well as filed register till information when closing out after shifts.

Achievements

● Set up a new organization system for all departments to properly allocate inventory of tools for inventory and for creating new tools for jobs which allowed for a 50% faster efficiency rate.

● Created and maintained hazardous material information and safety product binder; with updates for every month in compliance with local safety guidelines and promoted a safer work environment for employees.

Tech Tools:

Microsoft Word • Adobe Illustrator • Google Suite • Etsy • Instagram • Excel • Zoom



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