Service Representative Customer
Resume:
Mary Beth VanLeuvan
Customer Service Representative
Newburgh, NY 12550
************@*****.***
Experienced Customer Service Representative with twenty six years in customer service call centers to include assisting management, resolving customer complaints, handling telephone and e-mail inquiries, order management, training new customer service representatives, and supporting sales representatives.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Star Kay White - Congers, NY
May 2018 to Present
Manage order fulfillment process from receipt of order (EDI ir manually) through productions status until shipment and delivery.
Work with multiple Purchasing agents and Analysts, along with customers, brokers and Sales Team on all order issues and status. Create new accounts and work with Finance on credit and payment history, billing issues, and product credit. Customer Service Representative
DESIGN AIR, INC - Hillburn, NY
August 2016 to December 2016
Convert incoming calls to booked service appointments. Deliver call scripts while responding to customer requests, resolving issues, and promoting the brand. Make outbound maintenance calls. Maintain and update customer database. Research history on repeat calls and process technician paperwork on all appointments. Initiate process improvements to grow business. Customer Service Associate
TATA GLOBAL BEVERAGES - Montvale, NJ
2010 to 2016
Manage order fulfillment process from order entry (manual and EDI) through customer receipt of order. Manage and report product fulfillment issues. Work closely with customers, brokers, sales team to communicate and organize any issues related to filling orders. Research, process and authorize product returns and shortages.
• Received TGB Global Award for Community Work by Individual. Customer Service Associate
OLYMPUS SURGICAL AND INDUSTRIAL AMERICA - Orangeburg, NY 2005 to 2008
Handled incoming calls from customers and sales representatives in a call-center environment. Processed orders and returns. Researched pricing and product information. Provided customers with pertinent product information. Data entry of sales leads and requests for sales quotations. Investigated and resolved invoice discrepancies. Completed outbound follow-up to customers and sales representatives on various issues.
• Office contact for VIP account, Kaiser Permanente.
• Received award from Olympus Board of Directors for Outstanding Contribution to Sales Support. Internet Response Coordinator
VERIZON WIRELESS Corporate Headquarters - Orangeburg, NY 2003 to 2004
Resolved a high volume of customer inquiries in a timely manner while complying with policies and procedures. Utilized various online systems to research and resolve issues. Consulted with internal departments and developed system enhancements to improve efficiency of system. Customer Service & Support Team Representative
VERIZON WIRELESS Corporate Headquarters - Orangeburg, NY 1997 to 2003
Customer Service & Support Team Coordinator
VERIZON WIRELESS
Set up guidelines for the processing of incoming/outgoing relocations of cellular accounts. Coordinated and implemented various special projects to include credit card issues, stolen phone reports and Internet inquiries. • Participated in conference calls with other regions to provide feedback for process improvements. Handled escalated complaints for the department. • Created and implemented a relocation guidebook for the relocation process and trained representatives on the process. Received awards from Management and co-workers for team involvement Customer Service Representative
VERIZON WIRELESS Corporate Headquarters - Orangeburg, NY 1995 to 1997
Assisted customers in a high-volume call center regarding all facets of cellular service, billing, credits, etc. Processed correspondence, reviewed invoices, and data entry in a timely and accurate manner.
• Managed team frequently in absence of Supervisor. Education
B.S. in Communication Studies
State University of New York at New Paltz - New Paltz, NY A.A.S. in Secretarial Science
State University of New York at Delhi - Delhi, NY
Skills
• EDI
• CRM Software
• Order Entry
• Order Fulfillment
• Order Management System
• Project Coordination
• SAP
• Customer service
• Computer literacy
• Customer support
• Computer skills
• Clerical experience
• Communication skills
• Manufacturing
• Leadership
• Time management
Additional Information
SKILLS
MS Word, Outlook, EDI, AS400, CRM Databases, Administrative
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