Holly D. Pugh

254-***-**** adxwj2@r.postjobfree.com San Antonio, Texas 78040

Job Objective:

o Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.

Work History:

o 1998-2005 Lawn & Garden Works- Waco Tx. 04/

oWhile at Reyes Lawn and Garden my duties consisted of excellent customer service. Answering the phone for the company. Handling customer disputes which consisted of listening to the customer complaint, recording details of the complaint, getting all of the facts, discussing options to fix the problem, acting quickly and efficiently. Keeping our promise and following up with the customers. Prepared files of clients and various business. Duties also consisted of cash handling, billing, and mailing of special offers and business. promotions. Keeping excellent record keeping and scheduling of employees. The position also consisted of precise data entry of all invoicing and client and business lists. Ensured everyone followed all of the companies and OSHA safety requirements while out on job Sites.

Key Duties & Responsibilities:

Direct report for customer support

Assist customers by responding to a variety of questions and requests.

Performed various routine tasks, answering phones, and online orders and requests.

Provide customer with product knowledge

Assisted with cash handling and billing

Assisted with checking merchandise and inventory of supplies for company

Assisted customers on all requests pertaining to landscaping requests from beginning to end

Prepared files

Assisted with scheduling

Knowledge of: English grammar, spelling, and punctuation,

Knowledge of basic arithmetic

Knowledge of office procedures and equipment including computers, fax machine, copier, scanner, office Microsoft, word, Excel

Skills and Abilities;

Skilled in customer service and delivery

Ability to communicate verbally and in writing

Ability to problem solve

Ability to plan, organize, and practice good judement

Skilled in performing various tasks and skills, changing from task to task simultaneously.

Ability to organize according to schedule.

Work History:

11/2009-01/2001 City of Waco – tour Guide/ Retail Aide

While employed with the City of Waco mammoth site, my duties consisted of excellent and professional customer service. Providing customers with knowledge, facts, dates, and history of the excavation sites. Maintained a clean, safe, environment. Made sure debris and any hazardous material was picked up. Accommodated some of the guests with handicapped accessibility. Processed payments through register, cash handling. Handled purchases and returns made through register. When speaking to guests maintained a friendly and positive attitude. Maintained and organized tour guides, and managed time efficiently in-between tours and customer guest services. Performed several duties simultaneously during tours to ensure all guests and children remained safe and in the group.

Keys Duties & Responsibilities

Direct report for customer support

Assisted customers by answering to various questions

Performed various routine tasks

Ability to communicate effectively, both written and orally

Ability to maintain positive attitude

Ability to meet schedules

Ability to problem solve and perform several tasks at once.

Ability to plan, and prioritize according to tasks

Ability to articulate my voice and command attention when speaking to large groups.

Knowledge of:

English grammar, spelling, Punctuation,

City policy and procedures

Knowledge of basic arithmetic

Knowledge of cash handling

Knowledge of basic office software, such as word, office Microsoft.

Work History: 04/2018-10/2020-Home Depot - Customer Service- Cashier Waco Texas.

During my employment with Home Depot as a customer service rep.my duties consisted of cash handling, data entry, Assisting customers in a prompt and courteous manner. Offering special store promotions and insurance on qualified appliances. Assisting customers with credit inquires and rebates. Maintaining customer confidentiality of accounts. During my employment there I was trained on six different store programs simultaneously, one being the old program the other, the latest up to date system. Which consisted of specialty orders, online, in store, curbside assistance, returns, and specialty lumber manufactures. My duties also consisted of bid proposals for contractors. I also assisted other departments by translating for customers. Part of my job also consisted of signage of encamps, and reorganizing of certain promotional products through store.

Key Duties & Responsibilities

Direct report for customer service support

Ensure customers receive prompt, courteous, and effective support

Provide product knowledge

Assist with cash handling

Assist customers with all orders from beginning to end

Ability to communicate clearly and effectively

Ability to maintain and plan organizational skills

Ability to take and follow directions from other department managers

Ability to build and maintain effective working relationships with others.

Ability to organize data, prepare reports, and maintain records of orders.

Knowledge of:

English grammar, punctuation, and spelling

Knowlegde of computer software

Knowledge of cash handling

Knowledge of clerical and office procedures

Knowledge of special orders and procedures.

Work History: 03/2016-12/2016- Material Handler –Aafes Distribution Center) Waco, Texas

While employed at Aafes Center my duties consisted of keeping log of inventory and order forms, while pulling and verifying materials and supplies on production orders. Recording of location of inventory and reporting shortages. Maintaining in process inventory at work centers by delivering and opening materials and supplies. Locating and packing materials for shipping. Operated pallet jacks and other machinery to move materials into trucks.

Skills & Abilities

Skills in organizational

Ability to read and analyze information

Adept in handling multiple complex tasks simultaneously.

Ability to prioritize

Ability to meet deadlines

Ability to process information into logging systems

Ability to manage department inventory, ordering and fill rate.

Ability to Manage various activities related to logistics.

Knowledge and skills:

Proficient in the English language, spelling, punctuation

Maintained product knowledge and awareness

Knowledge of basic arithmetic

Knowledge of software

Knowledge to take written instructions

Knowledge of filing in numerical and alphabet order.

Education: One year Mclennan Community College and Laredo Community college.

Certificates Earned: Paraprofessional certificate in education from Texas State Technical College

Certificate in Translation from: Austin, Texas Tagit Certificate

Volunteered in numerous city communities. Salvation Army, Local Food banks, Schools, and certain Church organizations.

References: Dr. Manucher Kosrowshai Professor of Political Science of 25 years . Tyler Community College.

Eddie Anderson Assistant Gm Home Depot

Felix Vasquez

Other references provided upon request.

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