Hoang

Nguyen Viet

UX/UI DESIGN INTERN

SUMMARY

EXPERIENCE

Team Leader / October 2021 - May 2023

Responsible for:

Customer Support Team - Main tasks: Managing team

workload, creating/updating standard procedures in order to improve team performance, including

instructions/templates for specific customer cases, working order/timeline, keeping track of team

working flow and controlling the KPIs of the team. Sourcing Team - Main tasks: Engaging in product

development, finding product suppliers, dealing with suppliers in pricing, terms and conditions. Researching and analyzing the market according to Google data. Resourcing Team - Main tasks: Managing Google

Marketing Accounts. Ensuring the efficiency/account health of payment gateways and business accounts

on E-commerce platforms.

Ecomaster LLC

+84-921-***-***

adxwha@r.postjobfree.com

Hung Vuong 1, Tan Phong,

Dicstrict 7, Ho Chi Minh City

P

E

A

CONTACT

EDUCATION

HANOI UNIVERSITY OF BUSINESS

AND TECHNOLOGY

August 2016 - July 2020, Ha Noi

Bachelor of English

A fresher in UX Design is looking for a UX/UI majority internship. Expertise includes:

Basic background in UX Design including analyzing

customer insights based on research, creating

competitor audits, using Figma to create low/high- fidelity design.

Solid experience in managing and running different teams in a company, directly engaging in human

resourcing and creating standard procedures for

business activities.

Ability to analyze and conduct research for specific reports weekly/monthly.

Strong computer skills in a Windows-based

environment and proven ability to learn unique

software.

Confident and effective English communicator who

receives excellent customer feedback.

S K I L L S

English

Leadership skills

Teamworking

Figma

Learning/adaptability

Researching & Analyzing

Communication

Communicating with customers through various

channels.

Acknowledging and resolving customer complaints.

Keeping records of customer interactions,

transactions, comments, and complaints

Managing and scheduling the timetable of classes and foreign teachers

Managing a large amount of customer data on LMS

system

Bid Manager/ May 2020 -December 2020, Ha Noi

HANOI PRINTING JOINT STOCK COMPANY

Creating bidder profiles, completing contracts for commercial goods.

Finding solutions to the contractor's requirements, looking for product resources to meet bidding

packages and ensure the highest profit.

Performing trading contracts, making supplying plans and supervising projects.

Customer Service Representative/ May 2020 -December 2020, Ha Noi

APAX Leaders

Hard worker. Desiring to

upgrade self-expertise.

Eager to dive deep into UX/UI

field.

Disciplined & good etiquette.

Empathy with users

Responsible, creative

Effective English communicator

with 850 TOEIC points

Completing Google UX Design

Professional Certificate (70% in

progress)

ABOUT ME

Hoang

Nguyen Viet

UX/UI DESIGN INTERN

+84-921-***-***

adxwha@r.postjobfree.com

Hung Vuong 1, Tan Phong,

Dicstrict 7, Ho Chi Minh City

P

E

A

CONTACT

Dear Sir/Madam,

As a fresher in UX/UI Designing field, I am seeking an internship where I can learn and improve my specialties. I am now attending Google UX Design Professional

Certificate and gaining the basic picture of UX expertise. I believe I can fit into the internship program of the company with the self-learning and research skills I gained in my last job as a leader of the team. I desire to upgrade my individual experience in the field, contribute my effort to the company's development and optimize the experience of users.

As stated earlier, I am very interested in taking part in the internship program of the company. I would appreciate the opportunity to discuss my qualifications and the internship in detail. I can be contacted at 092*-***-***. I look forward to hearing from you.

Thank you.

Sincerely,

Hoang Nguyen Viet

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