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Data Entry Customer Service

Location:
Union, SC
Posted:
June 25, 2023

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Resume:

DEBRA HILL-HUNTER

*** ****** ******, *****, ** **379 · 864-***-****

adxwgx@r.postjobfree.com

EXPERIENCE

APRIL 2021 – PRESENT—PROGRAM COORDINATOR II/ECONOMIC SERVICES DEPARTMENT OF SOCIAL SERVIVCES(DSS)

Manages the staff that administers Economic Services Program SNAP ensuring that policy and procedures are adhered to. Promotes and maintains positive agency communications with County Director, co-workers and other staff. Interview and select new hires for vacant positions. Approve or denied annual leave or sick leave in the SCEIS system. Review case work for quality and timeliness set by Federal and State guidelines. Responds to complaints and inquiries. County Client Advocate, Emergency Preparedness Co-Leader for Disasters or State Emergency Tragedies, and Civil Rights County Coordinator. Attend Management meetings with the County Director for department updates and compliances.

APRIL 2002 – APRIL 2021---HUMAN SERVICES COORDINATOR SOUTH CAROLINA DEPARTMENT OF HEALTH AND HUMAN SERVICES Direct county Supervisor for Medicaid eligibility; Ensure coverage, monitor leave and work hours of staff; Process requested leave and approve work hours through SCEIS system weekly; Interviewing, hiring and training of new staff; Monitor and supervise processing centers on 1st and 2nd shift; Meet with team leads twice a week; On-call for questions during afterhours for previous 2nd shift processing center; Complete supervisory reviews, spot checks and EPMS; Coordinate supplies and maintenance for the office; Interpret Medicaid policy and procedures; Monitor staff productions daily through Pathos systems; Handle personnel issues per policy guideline and requirements with Program Manager and Human Resources assistance; Onboarding for new staff in processing center, Information Security token issue, picture ID's; Civil Rights Division Special Services Communication Liaison; Mentor to new supervisor in Region I as assigned; A public service employee to help the people in the State of South Carolina receive quality healthcare. MARCH 2001 – APRIL 2O02---HUMAN SERVICES SPECIALIST II SC DEPARTMENT OF SOCIAL SERVICES

Interview clients for approval of Medicaid services; Process applications, and do redetermination yearly for continued benefits: solve issues related to Medicaid eligibility; Customer service to the citizens of Spartanburg County.

SEPTEMBER 2000 – FEBRUARY 2001 BUSINESS OFFICE MANAGER CAMP WHITE PINES, JUVENILE WILDERNESS FACILITY

Direct Assistant to the Executive Director; Handle all financial aspects of Camp White Pine Institute/AMI; Process payroll, make bank deposits and handled Insurance Benefits for staff; Run sled checks and handle personnel issues as directed by the Executive Director; Handle all vendor transactions, orders and reconciliation of financial billings; Supervise Kitchen Staff for compliance with South Carolina code for DHEC regulations.

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JUNE 1988 – SEPTEMBER 2000---SHIPPING SPECIALIST/DOMESTIC-INTERNATIONAL CARLISLE FINISHING/CONE MILLS

Customer Services Shipping Clerk to vendors; Data entry of goods; Monthly reports of inbound and outbound products; Coordination domestic and international shipments; Customer Service to my assigned vendor for order accuracy and quality service

May 1986 – June 1988—Assistant Manager

One Price Clothing

Help Manager with the following duties: Closing and Opening of store; Nightly deposits to bank; Accounting reports to home office; Inventory of merchandise; Management of part time staff; customer service to the public.

EDUCATION

MAY 1986

BACHELOR’S DEGREE, BUSINESS/OFFICE ADMINISTRATION

University of South Carolina, Columbia, SC

NOVEMBER 2013

ASSOCIATE PROFESSIONAL MANAGER

Office of Human Resources, State of South Carolina MAY 2015

SOUTH CAROLINA DEPARTMENT OF HEALTH AND HUMAN SERVICES LEADERSHIP ACADEMY SCDHHS--Leadership Coach and Founder, LeaderEdge360.com AUGUST 2016

PUBLIC PROFESSIONAL DEVELOPMET CERTIFICATE

Department of Administration-Division of State Human Resources SEPTEMBER 2017 – MAY 2019

CERTIFIED PUBLIC MANAGER PROGRAM(CPM)

Department of Administration-Division of State Human Resources AUGUST 2019 – OCTOBER 2019

CITY OF SPARTANBURG CITIZENS ACADEMY

City of Spartanburg Leadership Development

AUGUST 2021 TO PRESENT

Appointment Commission-Union County, South Carolina UNION COUNTY ALCOHOL AND DRUG ABUSE BOARD OF COMMISSIONS Chairperson of the Commission to review budgets and needs of the agency. Meet with Board and Director on bi-monthly basis for compliance.

REFERENCES

Available Upon Request

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