Lisa Rowe

Currently working at a *** plus unit property in Woodridge,IL. I have not updated my

resume as of yet

Oak Lawn, IL 60453

adxwga@r.postjobfree.com

+1-708-***-****

Property Manager/Assistant Manager/Executive Administrative Assistant Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Over 15 years of solid Manager

Rmk

February 2019 to Present

Administrative experience; Troubleshooting IT issues; good understanding of hardware and software requirements. Flexibility to handle changing priorities/multiple projects. Ability to prioritize workload and meet deadlines, Attention to detail, follow-up, communications skills and ability to work independently. 11/2017 to present Colonial Manor Apartments Darien, IL Property Manager 98 units

• Input all new residents, rent, charges and all information pertaining keeping the property up to date.

• Schedule and direct the daily needs of property maintenance

• Prioritize, attend and monitor daily activities, service requests, make-ready

• Ensure all invoices are processed/posted on a daily basis per company standards.

• Have excellent communication with Supervisor on property issues and needs

• Run credit checks for prospective tenants and verify all required information needed for rental approvals.

• Maintain records and resident files in an orderly and up-to-date manner

• Show and lease apartments, handle telephone inquiries.

• Direct eviction procedures when necessary

• Direct contact with Maintenance and schedule move in/move outs. Property Manager

Scenic Tree Apartments - Palos Hills, IL

January 2012 to February 2016

for 400 unit property

200 units were owned 200 were rentals

• Responsible for management of community associations

• Facilitating Board meetings: agendas, reporting to BOD, taking minutes, implementing directives, reviewing and advising on financials

• Managing and assisting BOD in formulating policy guiding and ensuring applicable laws and governing documents are followed.

• Maintenance planning and tracking including negotiating, supervising and inspection, reporting and meeting legal notification deadlines

• Communicating with homeowners, Board members, committees, developers, vendors and others with a consistent, well organized and professional approach

• Processed all association dues and rent collection on monthly bases.

• Problem solved all issues for owners and renters.

• Conducted inspections of comparable properties in surrounding area to ensure competitiveness

• Supervised and act as leasing consultant when necessary

• Show vacant apartments and approved new leases

• Conducted telephone surveys and answer prospective resident questions, either by telephone or in person

• Prepared and reviewed move-in and renewal paperwork for accuracy and acceptability

• Prepared various weekly, monthly, quarterly and/or annual reports as directed by corporate office

• Reports included income and expense reports, variance reports, occupancy reports, etc

• Negotiated vendor bids and contracts where appropriate

• Reviewed invoices and approved for payment

• Reviewed and explained budget variances and keep in line with budget

• Meet with residents and owners on management issues, questions and complaints

• Write work orders for maintenance staff

• Take necessary steps to ensure resident satisfaction or resolution

• Direct eviction procedures when necessary

• Monitor and enforce loss prevention and safety programs to ensure compliance

• Physically inspect the exterior of property and conduct final inspection of market ready units

• Maximize performance by effectively managing service requests, days vacant, spending, and overtime

• Provided professional and positive leadership to team members

• Provided outstanding customer service to all residents to ensure their satisfaction and retention Assistant Manager

Bristol Station Apartments - Naperville, IL

September 2009 to December 2011

• Responsible for all renewals (90 days out), financial reporting, collecting,

• Processing and production for the property (Yardi Voyager).

• AP/AR, Budgets, Cash Applications, Collection Calls,

• Review rent roll, tenant ledgers and accounts receivable to ensure accuracy of revenue and collections

• Overseeing the daily operations and assist the Property Manager.

• Leasing of Apartments

• Tenant service charges to ensure accurate tenant invoicing.

• System set-up of new properties, training of new property development of new procedures as needed.

• 12/03 to 8/2009- Arboretum Villages Apartments Lisle, IL Assistant Manager-308 Unit Property

• Responsible for all financial reporting, collecting,

• Processing and production for the 308 unit property (Yardi Voyager).

• AP/AR, Cash Applications, Collection Calls,

• Reconciliations Journal Entries and General Ledger

• Ensuring tenant billings are correct by

• Reviewing rent roll billings and verifying billing adjustments

• Overseeing the daily operations and assist the Property Manager.

• Leasing of Apartments

• Tenant service charges to ensure accurate tenant invoicing.

• System set-up of new properties, training of new property development of new procedures as needed. Assistant Manager

Arboretum Villages Apartments - Lisle, IL

February 2002 to August 2009

• Maintain accurate resident records. Update on a daily basis all rents, deposits and application fees received by residents (Yardi). Issue appropriate notices when necessary (i.e. late payment, eviction notices, returned checks, memos).

• Thoroughly review all lease applications, approve or deny applications and notify prospective resident of results. Complete all lease paperwork, including related addendums.

• Maintain and supervise a lease renewal program following guidelines.

• Maintain awareness of local market conditions and trends. Contribute ideas to Community Manager for marketing the property and improving resident satisfaction.

• Conduct market surveys. Shop competition; have constant awareness of neighborhood market conditions.

• Collection of all rents and preparation of receipts.

• Accept service requests from residents and route to maintenance for prompt processing. Conduct service follow-up with resident when job is complete.

• Receive, log and properly code all invoices and input in Yardi.

• Update weekly reports concerning notices to vacate, vacancy reports, activity reports, etc. and provide information to Community Manager

• Answer all incoming phone calls and handle accordingly.

• Ensure that the vacant apartments are in perfect, move-in condition. Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff.

• Handle incoming phone calls and show the property to prospective new residents. Education

Associate of Arts degree in Real Estate Leasing License Moraine Valley Community College

Skills

• 75 wpm. (Less than 1 year)

• Adobe photoshop. (Less than 1 year)

• Excel (Less than 1 year)

• Geac. (Less than 1 year)

• Microsoft office (Less than 1 year)

• Property Leasing

• General Ledger Accounting

• Yardi

• Journal Entries

• Software Troubleshooting

• Financial Report Writing

• Property Management

• General Ledger Reconciliation

• Supervising experience

• Microsoft Excel

• Fair Housing regulations

• Customer service

• Computer literacy

Additional Information

Skills: Proficiency in Yardi Voyager, Mountain Top, Skyline, MRI, PMAS, QuickBooks, And Microsoft Office: Publishing, Microsoft Word, PowerPoint, Access, Excel, Outlook, Outlook Express and Adobe Photoshop. Additionally used Peachtree and GEAC. Type 75 WPM.

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