VICTORIA SALERNO

DIRECTOR of

TECHNOLOGY & PRODUCT

609-***-**** adxwg2@r.postjobfree.com

LinkedIn.com/in/torisalerno

COMPETENCIES

PRODUCT STRATEGY

Product Development & Design

Product & Tech Roadmaps

Backlog Prioritization & Feasibility

P&L Management/Budgeting

Customer Experience UI/UX

Prototyping for personas

A/B Product Testing

LEADERSHIP

Stakeholder Management

Business Partnership

Technology Vendor Management

3rd Party Integration

Mergers & Acquisitions

Global SWE Transformation

Team Building & Mentoring

PROJECT MANAGEMENT

Agile Development

Iterative Feature Delivery

Full-Stack Scrum Teams

Kanban for DevOps

Waterfall & Critical Path Delivery

Portfolio & BOW

Demand & Resource Management

Business Case & ROI Management

EDUCATION

M.B.A. Masters of Business Administration, MIS

La Salle University

Bachelors of Science, La Salle University

Licenses & Certifications

Certified Technical Product Manager

Product HQ - Issued May 2023

ARCHITECTURE

Autonomous Microservices

API integration

Cloud Native

Scaled Service Oriented

Domain Modeling

BIAN Framework

SUMMARY

22 years of hands-on Technology Leadership in customer experience Technology. Directing 850+ technologists throughout career, contributing over $230M in revenue and cost savings to organizations; by reuse of people, process and technology. A cross-functional change agent offering deep value in positioning organizations to scale, that builds top talent engineering teams, architects customer experience solutions and leads organizations through all phases of transformation.

EXPERIENCE

Vice President of Technology, Collectors Universe 01/2022 to 03/2023

•SCOPE: 125+ Applications (14 mobile) 42+people team 9 directs 100% in-house dev AWS Migration & Refactor CI/CD Shift

•Spearheaded new Collectors Experience, unifying platforms across brands; requiring thoughtful integration patterns, due to complex legacy environment and new cloud enabled applications.

•Directed development and launch of new Collectors site and mobile app, solving technical issues and mitigating customer risk, with A/B test rollout, for Production validation prior to public traffic.

•Guided Engineers and Managers, translating complex Product goals into Technology outcomes, identifying cross-functional dependencies and optimizing delivery.

•Advised recruitment, interviews, and hiring of global talent across full-stack engineering disciplines; increasing modern SWE skills by 75%.

•Collaborated with peers (Corp IT, Security and Data) to advance common infrastructures, architectures and operations, while maintaining alignment with Product partners and stakeholders.

RESULTS:

1.EXPANDED COLLECTIBLES PORTFOLIO through integration of new Collectible Brand Funko Pop, yielding 382+ submissions in week 1.

2.SCALED TECH TEAMS by 63% in 6mo, increased 14 SWE's/ 3 Mgr to 38 SWE's, 3 Mgr and Director.

3.SHIFTED 90% of NEW BUILD to CI/CD, with test automation and build pipelines.

4.CONSOLIDATED 6 LEGACY WEBSITES & 4 MOBILE APPS, by converting 125+ customers to SSO using OKTA.

Executive Technology Director, JP Morgan Chase 02/2019 to 01/2021

•SCOPE: 60+ Applications $20M+ budget 57+people team 10 directs 70% in-house development Lending & Pricing Product Core Modernization.

•Optimized cross-functional team talent to deliver Card Lending product, designed features that mitigated risk and increased feature delivery by 25% for MVP.

•Initiated pivot from waterfall to Agile; driving adoption through Scaled Agile Framework, creating 88 Products for autonomous delivery, Product journey maps, team ceremonies and KPI's.

•Overhauled Pricing Product and rules engine modernization, cutting 6 external dependencies on critical data needed for rules calculations.

•Championed Target Architecture, performing 47 design reviews for adherence to industry patterns, maximizing reuse and ability to scale.

RESULTS:

1.GENERATED $10M IN FEES, in yr1, with MyChasePlan Lending Feature on Credit Card, net $200M+ in plans.

2.MIGRATED 100+ APP COMPONENTS TO CLOUD by optimizing a $20M Product investment budget; hit KPI of 80% in Cloud in 24 months.

3.SCALED TECH ORGANIZATION GLOBALLY by 40% in 8mo shifting from 57 technologist to 80, located in US and Mumbai.

TECHNOLOGY

WEB FRAMEWORK: React.js

EVENTS: Kafka

MIDDLEWEAR: Express.js

API: REST, HTTP, Swagger

WIREFRAME: Figma

ML: Anaconda, AWS ML

AI: Intellicode, Gothub Copilot

COLLABORATION

Slack, GSuite, DropBox

CONTENT: Wordpress

CREATIVE: Canva, Sketch

SURVEY: SurveyMonkey

ROADMAPS: JIRA Roadmap

ANALYTICS: Google Analytics, Tableau

DEVOPS TOOLS & PRACTICES

C/I C/D AWS Code Pipelines

BCM/VERSION: Bitbucket,

GIT REPOSITORIES: jFrog Artifactory

BUILD: Maven & Gradle

REPOSITORIES: jFrog Artifactory

BROWSER: Maven & Gradle

LOAD/PERF: jMeter BlazeMeter

CONFIGURATION: Postman

SECURITY: Amazon Inspector

CODE: JUnit

CONFIG MANAGEMENT: AWS OpsWorks, chef PROVISIONING: Terraform

SECURITY: Vault

CONTAINERS: Docker

ORCHESTRATION: Kubernetes

COMPUTE: AWSCloud

SERVERLESS: Lambda

RUN-TIME: Java, .NET

OS: Windows, Linux, IOS

DB: GraphQL, MySQL, Oracle

CDN: Cloudflare

CONFIG MANAGEMENT: AWS OpsWorks, chef, PROVISIONING: Terraform

SECURITY: Vault

LOGS: Splunk

INFRASTRUCTURE: CloudWatch

APPLICATION: New Relic, Dynatrace

NETWORK: Datadog

HELP DESK/ALERTS: ServiceNow

PROJECT MGT: JIRA

CRM: ZenDesk

ESCALATE: Pagerduty, OpsGenie

COLLABORATE: Slack, Skype, Teams, Google

FEATURED IN

Meet the Women Who

Inspire LA's Tech Leaders

BuiltinLA/Brand Studio 3/09

Collectors, a collectible

services co is hiring a

new office in Seattle

GeekWire / Talent Reach 3/22

TECHNOLOGY DIRECTOR, PNC Bank, Phila, PA 03/2012 to 02/2019

•SCOPE: 60+ Applications $2M+ budget 55+people team 13 directs 80% in-house development Servicing Originations Credit Engine Data.

•Pioneered modernization for core legacy platform, architected a SOA landscape using BIAN and through execution, cut tech debt by 28%.

•Influenced first API design and delivery on core mainframe, which unlocked "real time" features for Retail Bank Customers.

RESULTS:

1.INTEGRATED 2 FINTECH PARTNERS for acceleration of Small Business Lending, increasing loan volume by 45% in 8 months.

2.CONSOLIDATED REAL ESTATE SECURED PORTFOLIO-NET SAVE $3.5M, included data and operational process mapping, migration of 700+ HE accounts to mortgage and consolidation of 3 platforms.

3.LED NATIONAL CITY TECH DEBT REDUCTION, post merger, which consolidated National City and PNC applications, reducing technical footprint by 38%.

TECHNOLOGY MANAGER, CitiBank, Newark, DE 02/2011 to 03/2012

•SCOPE: 8+ IB Applications $.8M+ budget 10-people team US & Poland business systems Dev Lifecycle Gateway Support.

•Managed software engineering for critical enterprise services, across global teams, with a focus on modernization and cost reduction.

•Standardized ALM practices across 4 Dev teams, which increased development productivity 8 hours per sprint and reduced defects by 25% post Production

RESULTS:

Co-LEAD CENTRALIZED GATEWAY to reduce transaction costs through service reuse, saving over $800K in year 1.

TECHNOLOGY MANAGER, JP Morgan Chase, DE 08/2007 to 02/2011

•SCOPE: 30+ projects $800K+ budget 12-people team 5 directs Shared Services.

•Consolidated tech stack of Shared Services, by reducing duplicate functions, retiring business owned apps and paring hardware by $700K.

•Managed Chase Captive site launch in Mumbai India, netting a $4.12M contractor save, due to Chase FTE replacement in Mumbai.

RESULTS:

CONTRIBUTOR of NEW ePAY APP RECOUPING $2.5M in ePays during outages.

Technology Manager, Advanta, Horsham, PA 05/2000 to 8/2007

•SCOPE: 17+ large projects $.5M+ budget 30-people 14 directs IT PMO QA BSA's Web Engineering.

•Led re-design, development and delivery of advanta.com, main contributor to the site architecture and customer channel integration.

•Represented Technology in Business Partner Leadership forums, reviewing new initiatives and providing high level estimates and systems impact analysis.

RESULTS:

RECEIVED "STEVIE AWARD" FOR BEST WEBSITE of new advanta.com launch, which yielded $5M in revenue in yr 1

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