Hailey White

Professional Manager, Events Manager, Event Sales, Server and Certified Wine Sommelier

seeking employment in the Hospitality Industry

Scottsdale, AZ 85254

adxwfg@r.postjobfree.com

+1-480-***-****

Professional Hospitality Manager, Private Events Coordinator, Events Sales, Server and Certified Wine Sommelier with over fifteen years of progressive experience in the restaurant industry in many settings with the last thirteen being in a fine dining environment. Authorized to work in the US for any employer

Work Experience

Server/Bartender

Fairmont Scottsdale Princess Resort; Bourbon Steak - Scottsdale, AZ October 2020 to Present

• Provided impeccable and flawless service to my guests

• Led and executed Events and Private Events and BEO’s

• Attended meetings, wine events and tastings and continuously stayed up to date on new wines and beers

• Worked to train new employees and to ensure service standards are being executed appropriately Private Events Coordinator

Fairmont Scottsdale Princess Resorts - Scottsdale, AZ Present

Floor manager/Lead Server/Lead Private Events Server/Trainer Del Friscos's Double Eagle Steakhouse - Fort Worth, TX January 2016 to January 2020

• Served, Trained and help manage a team of over 40+ professional servers in a fine dining environment where perfection is expected every day

• Worked alongside Chef Zachary Martinez to pair wines accordingly to the menus he customized for each BEO and group of guests depending on their specifications

• Confidently listed rotating menu features or a menu "spiel" to every table- cycling through features and current market prices/sizes available such as: Oysters, Alaskan King Crab Legs, Sushi Wagyu, Dry/ Wet Age offerings, Bone in/Bone out steaks, feature toppings and feature sides, ending in guiding the guests to a perfect wine pairing for each course accordingly

• Led private event parties and events through set menus with our Private Event Coordinator setting up and sharply executing BEO details; Many wine dinners including Opus One And Silver Oak,Rodeo Syndicate Dinners, Pharmaceutical parties and private events.

• Employee of the month In November 2017

• Court of Masters Sommelier Certification: Level one, and began to pursue Level two.

• Ensured guests were overly satisfied and maintained perfect service under any amount of pressure

• Left to pursue an opportunity for school in Arizona Lead Server/Trainer

Roaring Fork - Austin, TX

July 2014 to January 2016

• Assisted guests with making menu choices in an informative and helpful fashion while guiding them through the menu and features

• Continued fine dining service and found outside tasting classes to further my knowledge of wine and spirits to further my career

• Won the three month Pinot Noir wine contest in November 2014, featuring the Joseph Phelps Pinot Noir from Sonoma.

• Precisely described menu items and special offerings and appropriately identified wine pairings for each course

• Skillfully anticipated guest service needs while managing multiple tables at once, including helping in the lounge area when needed

• Helped to train new employees and was elected to be on the training team

• Accurately relayed the various ingredients and cooking methods to entice guests of the features employed by Chef Jenkins

Lead Server

Perla's Seafood & Oyster Bar - Austin, TX

January 2012 to May 2014

• Served guests and exceeded expectations in an upscale environment while managing multiple tables at once, multi-tasking, and making sure my service was absolutely precise and perfect

• Assisted guests with making menu choices in an informative and helpful fashion

• Precisely described menu items such as multiple types of oysters, fish, steaks and special offerings

• Appropriately identified wine pairings for each course while pairing with over 50 different seasonally rotating East Coast and West Coast Oysters

• Maintained a professional attitude in high pressure situations

• Stayed informed and current on all wine by continually attending wine and spirits classes Server/Trainer/ Opening Team

Cat City Grill Steaks & Seafood - Fort Worth, TX

January 2009 to December 2011

• Provided customers with a pleasant dining experience and quality service, began learning what a fine dining environment entailed and demanded

• Conducted final check of food items prior to serving customers to ensure quality maintenance

• Worked under Chef and Owner Martin Thompson to help open Cat City Grill and make it successful. Chef Martin Thompson was previous Head Chef at Del Frisco's Double Eagle Steakhouse and is very well known in the area.

• Worked in coordination with other team members to ensure that customers get quality service and satisfaction

• Performed wine service accordingly

• Assisted others in carrying out their part of preparing/serving meals

• Chosen to be on the training team and began setting the example of what a fine dining environment should be to set the standard for a new and upcoming concept/restaurant Server/Hostess/Trainer

Cantina Laredo - Fort Worth, TX

June 2007 to January 2009

• Began as Hostess and trainer as part of the Cantina Laredo opening team, was then later given the opportunity to be promoted to a server, beginning my experience in this position

• Learned about Tequilas and the Agave plant and Mezcals in detail

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner

• Regularly check on guests to ensure satisfaction with each food course and beverages.

• Consistently adhered to quality expectations and standards.

• Accurately recorded orders and partnered with team members to serve food and beverages that exceed guests' expectations

• Correctly calculated charges, issued bills and collected payments

• Facilitated prompt and accurate seating and service of all guests

• Politely answered phones promptly and recorded and confirmed reservations Hostess/Trainer

On The Border Grill & Cantina - Fort Worth, TX

August 2005 to March 2007

• Learned the inner workings of a restaurant and making customers happy, began interest in learning to be a server

• Politely answered phones promptly and recorded and confirmed reservations

• Greeted guests and communicated about wait time

• Guided guests through the dining rooms and provided needed assistance

• Routinely checked menus to verify they were current, clean and wrinkle-free

• Welcomed and acknowledge all guests in a friendly, service-oriented manner

• Completed opening and closing checklists according to set standards

• Maximized table turns and rotated seating for maximum guest satisfaction

• Regularly cleaned host stand

• Trained several employees onsite to be in the hostess position and run the board

• Accommodated and managed large parties

• Scheduled reservations

• Directed guests to their table

• Answered telephone inquiries

• Coordinated seating and organized reservations

• Accommodated and managed private parties

Event Sales Manager

Del Frisco's Double Eagle Steak House - Fort Worth, TX Education

BSN in CRNA (Will Not Affect Availability)

Arizona State University-Tempe - Tempe, AZ

January 2022 to Present

Associate in Science (AS) in Nursing

The University of Texas at Austin - Austin, TX

August 2012 to January 2016

Associate's in Health Education

The University of Texas at Dallas - Dallas, TX

2009 to 2012

Skills

• Wine & Spirits knowledge (10+ years)

• Restaurant Experience (10+ years)

• Serving Experience (10+ years)

• POS

• OpenTable

• Guest Services

• Host/Hostess

• Upselling

• Event Planning

• Leadership

• Training & Development

• Restaurant Management (4 years)

• Private Dining/BEO (10+ years)

• Banquet Experience

• Catering

• Aloha POS

• Events Management

• Bartending

• Budgeting

• Hospitality Management

• Labor Cost Analysis

• Pricing

• Profit & Loss

• Human Resources

• Management

• Food Safety

• Purchasing

Certifications and Licenses

Arizona Food Handlers Certification

August 2021 to August 2022

Level One Sommelier

August 2018 to Present

TABC

January 2018 to January 2021

Arizona Title 4 Liquor Certification

August 2021 to August 2024

ServSafe

Present

Additional Information

I Relocated here from Fort Worth, Texas for a scholarship opportunity at Arizona State but that will not interfere with my full time availability. Through this industry I have fallen more and more in love with wine and am currently studying for my Level Two Court of Masters Sommelier Certification. I continue to advance my knowledge in the world of wine and spirits and am always eager to learn more and grow further in my career as a professional in this industry. Thank you for your time and I look forward to speaking more about your companies needs.

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