Angelina L. Ness

***** ******* ***

Eden Praire, MN 55347

651-***-****

adxwex@r.postjobfree.com

EXPERIENCE

Office Administrator Residence Inn by Marriott, Eden Praire — Front Desk

February 2020 - PRESENT

-Managing and training staff, night auditor and extended team

-Ensuring the hotel staff provide professional and friendly service

-Dealing with customers, including handling complaints

-Troubleshooting emergencies

-Scheduling staff

-Liaising with other departments

-Checking ID and handling payments

-Greeting guest at check-ins and check-outs.

-Ordering items and managing team meetings

Hostess Original Pancake House, Eden Praire —

September 2018- February 2020

-Providing excellent customer service - even at peak times

-Cleaning and stocking materials

-Demonstrating leadership Addressed guest requests or complaints, and escalated major complaints to the manager.

-Present menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

-Accept and organize reservations, and prioritize reservations to accommodate customers.

-Prepare seating assignments prior to service and present plans to the restaurant during a pre-shift meeting.

Cafe Zupas, Eden Prairie —

May 2019- June 2019

-Greeting customers when they order.

-Bussing tables, mopping, re-stocking, and taking the trash out

-Prepping and making food dishes for customers

-Washing dishes and helping clean the bathrooms

-Handling payments through phone and in-person

-Pre-order food orders for the next day

-Demonstrating leadership and forming relationships with guest

EDUCATION

Eden Praire High School, Eden Praire, Minnesota

June 2020 -

PROJECTS

Volunteering —

Feed My Starving Children, Chanhassen, Minnesota

September 2018 - Present

-Pack food for people in need

-Teamwork

-Communicate with others and building relationships with others

SKILLS

-Strong communication skills

-Responsible

-Excellent customer skills

AWARDS

Eden Prairie High School

-Eden Prairie Lacrosse Teamwork

LANGUAGES

-English

-American Sign Language

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