Front Desk Agent/Night Audit
Resume:
Ladema Huffman
Estill Springs, TN 37330
and Nashville, TN.
A well focused hard-working professional with demonstrated expertise in bolstering efficiencies, streamlining processes and enhancing productivity. An initiative-taker accomplished in overcoming challenges and taking on new roles to ensure timely, on-target project completion. Resourceful with organized entrepreneurial management experienced in impacting revenue by moving staff from non-revenue producing task to billable activities, while driving office profit initiatives. Influential communicator, negotiated pricing and to a stronger revenue result. Core Competencies
Operations Management*Human Resources Support*Continuous Improvement* Relationship Improvement*Vendor Management*Problem Solving* Efficiency Gains*Meeting & Special Event Planning*Document Management*Multi-line Telephone Systems*Bookkeeping & Payroll Advisor*Office Administration*Computer Skills
Professional Experience
● Millennium Maxwell House Hotel, Nashville,TN 2017-Present Front Desk:
Perform check-in's, check-outs and handle guest issues . Do folio adjustments and generate email receipts. Do the daily credit limit and make group breakfast coupons as well as individual coupons. Do rate changes and process advance payments to Quest folios. I also perform the duties of the back office clerk such as filling in breakfast coupons on the spreadsheet and keeping the shuttle gas logs. I perform duties as a shuttle driver as needed.
Reservations duties:
Make and cancel reservations. Make group reservations, set up routing if needed and put in third-party credit cards in addition to clearing non-commissioned third parties.
● Mid South General Maintenance, Estill Springs, TN 2012-Present Secretary
Bookkeeping, end of day, week and month cash balance and forms, payroll, filing, inventory, ordering supplies as needed.
● Custom Communications, Manchester, TN 2014-2016
Sales Representative
Assisted customers with solutions for cellular device, internet and TV solutions & then showed them how to use their cellular device, explained contracts and documents for processing, ran credit checks for new customers and inventory. Ran end of day cash handling reports and scanned and emailed to correct departments. Key Achievements
*Stayed in the top two highest grossing positions until departure.
● Microtel Inn and Suites, Manchester, Tennessee, 2012-2014 Front Desk Agent
Interfaced with and resolve issues raised by guest, light maintenance, answer multi phone lines, assign rooms for the day, write hotel invoices and payroll checks, take reservations.
Key Achievements
*Contributed to 50% increase in revenue and profit gain.
*Saved the company thousands of dollars by effectively revamping sales pitch.
● Comfort Suites, Manchester, Tennessee, 2011-2012 Conducted selling strategies for check ins and reservations, assigned guest rooms and housekeeping for the days’ arrivals, delivered training to staff in development on day to day operations, balanced end of day spreadsheet and cash handling procedures. Key Achievements:
*Led efforts to grow sales revenue by 25% by mastering expertise on the product
& ability to describe and upsell rooms at a higher rate tier. Spearheaded marketing and programs to provide a higher than usual occupancy, conducted compelling sales presentations and as
Front Desk Agent I brought revenue to an all-time high, exercised professional demeanor & diplomacy with challenging customers,improved customer satisfaction & maintained company loyalty, partnered with senior management to make key product and decisions,managed operations, including hiring staff, delegating responsibilities and sales initiatives, suggest & execute cross trained employees with night laundry and housekeeping & front desk. Staff turnover and errors was significantly reduced to a bare minimum due to cross training.
● Extended Stay Hotel, Nashville, Tennessee 2002-2011 Front Desk Agent
Spearheaded marketing and programs to provide a higher than usual occupancy, conducted compelling sales presentations and brought revenue to an all-time high, exercised professional demeanor & diplomacy with challenging customers ;adjusted customer satisfaction & maintained company loyalty, partnered with senior management to make key product and decisions,managed operations, including hiring staff, delegating responsibilities and sales initiatives, suggest & execute cross trained employees with night laundry and housekeeping & front desk. Key Achievements:
*Increased revenue and occupancy.
*Staff turnover was significantly reduced to a bare minimal due to cross training.
*Housekeeping errors was reduced due to a more productive training and inspections.
Union Station Hotel, Nashville, Tennessee 1999-2002 Front Desk Supervisor
Provide exemplary customer service, discerningly handled customer issues, keen understanding of roles and responsibilities of each employee, assist management in day to day task.
Night Auditor
Applied organized skills and strong attention to detail towards daily/weekly/monthly sales figures, cross trained employees for audit and front desk basic operations. Accounting Assistant
Keyed in all payroll timesheets, posted employees' meal deductions/vacation/sick days, called on and sent out direct bills, accounts receivables and payable, balance all transactions to be sent to the General Manger, balance all catering and restaurant function sheets, provide change for the front desk, balanced tips for certain catering department employees, held balance for the hotel safe, handled entire department when manager was out, cost-effectively allocated controlled budgets & quotas. Key Achievements:
*Employee of the Month
*Successfully held three key positions
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