Michael Moss
Newark New Jersey 07112
(347) 295 - 5388
********@*****.***
OBJECTIVE
Seeking to work in an environment that will challenge me further, as well as provide the opportunity to contribute to the continued growth and success of the organization.
EDUCATION
New York Institute Of Technology
Cardinal Spellman High School
Diploma
SUMMARY
- Experienced working in Michelin star restaurants as well as Fine dining and Upscale casual restaurants.
- Excellent communication skills; maintain positive relationships with staff and guest in high volume, fast paced operations.
- Extensive experience working directly with clients during private events as a close liaison with the Banquet Department and the Executive chef.
- Acquainted with training new staff, as well as inventory management and the ordering of all bar products.
- Proven ability to handle currency and financial transactions accurately.
- WSET certification, level one; Wine.
- Proficient in Microsoft software, as well as restaurant software, including the specialized systems: Toast, Resy,7 shifts,Aloha, Micros, and POS.
EXPERIENCE
Pennsylvania 6
New York, New York, 12/22 - 06/23
Assistant General Manager
- Responsible for opening and closing the restaurant.
- Ensured that all lighting, audio and television’s were functional for service.
- Made sure that the dining room was properly set up and clean before service and properly set up after service was over.
- Assigned sections to server’s ensuring each server had an equal amount of covers based on reservations.
- Held pre shift meetings with the staff before all shifts, updating them with any menu changes.
- Monitored the dining room floor and the bar during service to maintain a positive guest experience.
- Table touched with out being over intrusive.
- Kept in constant contact with the kitchen to make sure that the food was coming out in a timely fashion.
- Helped out all staff members when needed.
- Closed out servers and bartenders at the end of each shift, and assigned side work to each staff member.
- Counted all cash at the end of each shift and placed it in the drop, ensuring that cash drop was accurate according to the restaurant software Toast.
- Organized credit card receipts and filed them accordingly.
- Wrote detailed recaps of each shift with the total days sales and emailed them to corporate.
Madison Square Garden
New York, New York, 2016 - 2022
Suite Attendant
- Reading and comprehending the suite contract, and ensuring that the correct food and beverage par levels were accurate according to the specific contract: as well as understanding billing instructions.
- Assured that the food was fired and was ready for the client prior to the start of the event.
- Responsible for the upkeep of bar product and soft drinks during the event, as well as the cleanliness of the suite.
- Engaged with the clients during the event and periodically checked in with the host making sure that everything was running smoothly.
- Accountable for inventory of all bar products in the suite as well as ordering additional bar products after the event based on contract par levels.
- Billed the appropriate client, company, or credit card on file.
Hakkason
New York, New York, 2015 – 2016
Bartender
Aquavit
New York, New York, 2013 - 2015
Bartender