Service Representative Rep
Resume:
LaJuan Hernesto Thomas
Houston, Texas 77054
adxwdy@r.postjobfree.com
Skills
Energetic and optimistic customer service representative with over 10 years of professional experience assisting customers in solving complex issues. Organized travel plans and schedules for senior executives whilst doing general office admin duties. Was over a team of 50 people in a high-volume retail inventory business.
Experience
January 2023 - PRESENT
Premium, Texas - Merchandiser
● Ensure execution of key merchandising objectives for Accelerate360 by effectively training, mentoring and providing feedback to merchandisers in your assigned market.
● Assist merchandising team members in your market in order to work through challenges and obstacles.
● Own a territory of key retailers, maintaining merchandising standards and maximizing product availability and sell-thru.
● Provide project leadership and merchandising coverage across retail stores to ensure we get the job done for clients.
April 2021 - Dec 2023
Cigna, Remote - CUSTOMER SERVICE REP
● Completing 35-45 intake records per day
● Average Inbound Productivity Rating of 83-85% or better.
● Returning phone calls in the same business day or within one business day
● Maintaining accurate daily phone logs
Feb 2017- May 2021
Crossmark, Houston, Texas - RETAIL FRESH FOOD PRODUCTION SPECIALIST
● Possesses the aptitude and ability to gain adequate knowledge of the products represented.
● Ability to proactively intercept, engage, interact, verbally educate, and sell products to the consumer in a positive manner.
● Effectively communicates the features and benefits of the product.
● Assembles and breaks down demo displays by using hand tools.
● Achieves 100% execution on assigned work.
● Assists with preparation for client visits and completes audit correction Sept 2004- Nov-2017
RGIS Inventory Service, Lafayette, LA-ASSISTANT AREA MANAGER
● Develop and manage strategies to achieve stated goals
● Conduct monthly audits and utilize audits in performance management
● Recruit, develop, and retain a high-performing, empowered team
● Manage Operating and Capital budget
2
Education
Aug 2000 -Dec 2003-Grambling State University
Aug 2021 - Oct 2025-University of Arizona
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