Customer Service Store Manager

DARLA LEWIS

*** ******* *****, ****** ******, GA 31088,

478-***-****, *********@*****.***

PROFESSIONAL SUMMARY Enthusiastic individual with over 20 years’ progressive advancement and

experience in the Retail Management, including training store . Exercises

strong leadership and team building abilities with emphasis on successful

employee training programs and long-term retention.

SKILLS

EXPERIENCE

Project management e Excellent communication

abilities

Detail oriented e Dependable

Customer service e Issue resolution

Multi-tasking and negotiation e Organizatinal Skills

Outstanding people skills e Problem-solving abilities

Retail Manager/ shift leader

Cracker Barrel Old Country Store Warner Robins, GA

Developed plan to increase sales and saw a 5% weekly increase

after 6-12month.

Hired and trained new employees, including selecting seasonal

workers to hire on permanently. Also conducted performance

reviews and handled employees with poor performance or

attendance.

Managed all departments with a total of 25-50 employees.

Attended workshops, seminars, and other training events to improve

management qualities.

Resolved conflict between customers, between employees, and

between customers and employee

Worked with/in other departments in the store to gain knowledge

of all products and to make connections with other department

managers and associates.

Store Manager

Justice Macon, Ga

Created monthly team building activities, such as monthly

luncheon/recognition, to increase unity, productivity, and

motivation in the sales team.

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