JAVIER ABURTO

Fort Lauderdale, Florida - USA

Cellphone number: +1-954-***-****

adxwcj@r.postjobfree.com

PROFILE

Master Business Administrator from Sergio Arboleda University – Bogota, Colombia emphasis in customer service, Georgetown University - USA.

As part of my work experience I have excelled in different hotels and restaurants as a General Manager, having different teams under me.

I have high sense of determination, responsibility and teamwork values.

EDUCATION

MBA: Sergio Arboleda University – Bogota, Colombia (November 2012)

Emphasis: Georgetown University, USA Washington D.C – Customer Service

College Degree

Universidad del Valle, Nicaragua

Graduate in Business Administration with emphasis in Tourism (June 2006)

PROFESSIONAL EXPERIENCE

Aloft & Element Hotels – Marriott Hotel Brands (Miami – USA)

Food & Beverage Manager

May 2022 – Present

Duties:

• Review of operating costs including all menus like event, breakfast restaurant and stores

• Control process of requisitions, purchases, storages and customer services

• Ensure the proper functioning of breakfast lounge, bar, kitchens following Marriott standards and keeping quality services

• Verify hygiene and safety conditions of food and beverage department

• Staff management

• Human Resources payroll in charge

• Accounting control like supplier’s invoices payment and PO’s every week

• Budget control according to this department

• Events control for set up and attendance

• Design, together with the General Management, new policies and strategies to ensure the income, especially during periods of low season

Hard Rock Stadium – (Miami - USA)

Event & Housekeeping Manager

Sep 2021 – May 2022

Duties:

*Assign duties to members of staff

*Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization

*Listen to customers’ complaints and ensure that the complaints are addressed efficiently and effectively

*Order supplies for the Housekeeping Department

*Ensure efficient use of departmental resources

*Direct all Housekeeping and Event activities

*Coordinate different agencies staff for events

*Work according to the budget to hire new staff

*Make schedules for HSK and Events

Latin Comfort Food –USA (Fort Lauderdale – Hallandale – Hialeah)

General Manager

March 2021- Present

Duties:

*Responsible for coordinating the correct operation of the three restaurants

*Responsible for coordinating purchases with suppliers

*Responsible for designing new menus and recipes

*Responsible for customer satisfaction

Victoriano Hotel – San Juan del Sur

Cluster Director and General Manager

November 2019- May 2020

Duties:

• Responsible for reporting to the board of directors all decisions regarding investment, expense and cash flow of companies

• Responsible for leading 50 people, each of them part of the staff in the assigned companies

• Responsible for executing with the operations department the execution of the business plan and the execution of the operational plan

Yemaya Hotel -Little Corn Island, Nicaragua

General Manager

February 2019 – November 2019

Duties:

• Organize and coordinate the entire operation of the Hotel, including customer services, staff management and financial management of the Hotel

• Budget Management as well as ensure the achievement of the established goals

• Analyze the financial profitability of the company through management indicators that achieve the proposed annual goals

• Monitor staff performance to ensure efficiency and compliance with policies and procedures

• Hold management council meetings with the Managers and Area Managers to ensure the effective coordination of activities in the Hotel and personnel management

• Check the quality to guarantee the expected standards in the services to the client, the decoration, the domestic service, food and banquets

• Elaborate and promote marketing strategies

Concentrix, Career Builder - Managua, Nicaragua

Job Optimization Specialist

June 2018 – February 2019

Duties:

• Analysis of the available job positions in the platform to optimize its visualization and create a new vacancy that allow to obtain more applicants

• Carry out effective customer service to provide a satisfactory response and truthful about the optimizations of your vacancies

• Develop excellent teamwork as well as oral and written fluency

Keisser University -Carazo, Nicaragua

Events Director

January 2018-June 2018

Duties:

• Preparation and execution of the annual budget

• Control of requisitions, purchases and storage

• Review of operational costs

• Monitoring on hygiene and safety conditions of production and service facilities and equipment

• Personnel management

• Compliance with the rules and procedures regarding industrial safety and occupational safety established by the organization.

• Preparation of reports on the sales activities carried out

• Design of new policies and strategies to ensure the flow of revenue

• Design and development of new menus

Hotel Holiday Inn -Convention Center -Managua, Nicaragua

Food & Beverage Manager

June 2016- December 2017

Duties:

• Review of operating costs, in order to estimate the levels of income and expenses, in such a way that the efforts towards the achievement of the organizational objectives are oriented

• Budget preparation and execution

• Guarantee the adherence to the control procedures in the activities of requisitions, purchases, storage, and sales

• Ensure the proper functioning of restaurants, bars and kitchens, by establishing and verifying the mechanisms that guarantee the provision of quality services

• Verify hygiene and safety conditions of production and service facilities and equipment

• Staff management

• Coordinate with the Human Resources department, courses and continuous updating in service and customer service

• Design, together with the General Manager, new policies and strategies

Farallones Hotel -Chinandega, Nicaragua

General Manager

November 2014 – June2016

Duties:

• Plan, organize and coordinate the entire operation of the Hotel, including customer services, staff management and financial management of the Hotel

• Analyze the financial profitability of the company through management indicators that achieve the proposed annual objectives

• Monitor staff performance to ensure efficiency and compliance with policies and procedures. Direct, supervise and train staff in tasks related to the Hospitality, as well as verify the new hiring of collaborators

• Hold management council meetings with the Managers and Area Managers to ensure the effective coordination of activities in the Hotel and the management of personnel

• Check the quality to guarantee the expected standards in the services to the client, the decoration, the domestic service, food and banquets

• Elaborate and promote marketing strategies

• Supervise maintenance, stock and furniture, as well as deal with contractors and suppliers

• Conduct timely activities and meetings with potential clients inside and outside the office

• Ensure compliance with health, safety, licensing and other legal regulations

Crowne Plaza Hotel (Managua, Nicaragua)

Account and Marketing Manager

March 2008 - December 2009

Responsible for planning, executing and controlling all activities aimed at developing the proper marketing of the services offered by the Hotel.

• Comply with the rules and procedures regarding integral security, established by the organization

• Review and implementation of the chain standards

• Prepares periodic reports of the activities carried out

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