Data Entry Customer Service

Yinetta Snead

Award Winning Mortgage Banker

Richmond, VA 23223

*****************@***********.***

+1-804-***-****

Extensive general business experience including mortgage banking and loan administration processing.

Authorized to work in the US for any employer

Work Experience

RRP Program Construction/Perm

Virginia Housing Development Authority - Richmond, VA September 2021 to December 2021

• Prepared statistical information, researched accounting data and producing reports based on research

• Conducted complex administrative analysis requiring knowledge of administrative organization, policies, procedures and practices and performed other related duties

• Provided excellent customer service and support to internal and external customers

• Ensured clients had minimal program requirements

• Verified certifications that were completed by Landlords and Tenants Construction/Perm Analyst

Citizens Bank - Richmond, VA

June 2020 to June 2021

• Reviewed legal documents such as Hold harmless agreement, Builder permits, Builder risk and liability insurance Foundation survey and W-9 form to ensure accuracy

• Quality control

• Ensured accuracy of Imaging in FileNet

• Stored files within time frame before purging

Account opening & Maintenance Analyst

SunTrust Bank now Truist - Richmond, VA

February 2006 to February 2018

• Accounts opened and maintenance services for Wealth & Investment Management Line of Business including Gen Spring, Escrow services and Institutional

• Data Entry

• Provided support and excellent service to internal and external customers

• Monitored account opening process throughout all stages

• Set up APL accounts for Trading purposes

• Quality control on ACM requested and Automated Clearing House (ACH) validations

• Participated and documented special projects as needed

• Solid background in current Trust web and mainframe-based applications

• Strong knowledge of Standard Organizational Operating policies and procedures New Account Analyst

Wachovia Securities - United States

January 2005 to February 2006

• Contacted Borrowers, Attorneys and Third parties requested mortgage documentation for Traditional Modification

• Ordered credit reports, Flood certificates, requested and verified Escrow accounts and Attorney fees

• Reviewed several documentations such as Hardship letters, Monthly expenses, Paystubs, Tax Returns, Lease Agreements and bank statements in compliance within Freddie Mac guidelines

• Answered incoming calls

• Followed up with clients to request missing, additional or incomplete documentation

• Input full files into the processing system

• Prepared disclosures and submitted to Underwriting Education

High school or equivalent in N/A

Henrico High School - Richmond, VA

August 1978 to June 1981

Skills

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Banking

• Bookkeeping

• FileNet

• ACH

• Escrow

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