Data Entry Customer Service
Resume:
Catherine J Reuter
Menifee, Ca 92586
************@*****.***
Objective
Seeking a position in a challenging environment that can utilize my current skills and abilities to the betterment of the organization while offering opportunities for personal growth and advancement.
Skills
Customer Focused Service Supervision / Management
Regional Trainer Cashiering / Cash Handling
Head Cashier Order Taking / Processing
Shipping / Receiving Inventory Management
Logistics Dispatch
Employee Evaluation / Coaching Typing 60 wpm / 10 key
Forklift / Scissor-lift / Electric Pallet Jack Data Entry / Database Management
Loss Prevention Handheld Scanner
Work Experience
Lowes Home Improvement Warehouse 12/1999 to 03/2007
Shipping & Receiving Department Manager Murrieta, CA
Demonstrated a high knowledge of Shipping and Receiving Management. Organized, directed, scheduled and coordinated a crew of 6 to 8 people. Secured and executed the mass receiving and shipping out of merchandise for large retail company along with coordinating reviews and conducted inspections for damaged and destroyed product to minimize company loss. Managed inventory to ensure adequate ordering. Developed a new file system to maintain proper paper trails and retention for company to maximize productivity and ensure detailed accounts of product to prevent product loss. Motivated and encouraged employees on a daily basis to keep and boost morale, therefore producing a more productive work environment. Maintained the scheduling for receiving of shipping truck. Recruited and trained new employees. Implemented new systems for smoother and more efficient work processes in stocking product. Dispatched employees to certain workloads. Operated heavy machinery, including forklifts, scissor lifts, and electric pallet jacks. Participated in weekly and monthly online training course to sharpen management skills. Handheld scanner experience and computer knowledge.
Started out as a Cashier and promoted to Lead Cashier within probationary period.
Transferred to Special Order Coordinator for Home Store. In this position responsible for special orders, sales, and any returns on those orders. Ensured that all Sales Associates were trained in proper placement on orders. If returned obtained credit returns and or tried to resale to gain back any money saving profit margins.
Requested to become the Lead Trainer for all stores in Southern California. Traveled from San Diego to Corona setting up and training Coordinator Staff. Trained them in internal audit procedures in the Special Order program and how to increase their stores bottom line.
From this position promoted to RTM Clerk which entailed taking care of entire stores returns and damaged merchandise, then promoted to Department Manager.
Hank’s Hardware 06/1996 to 12/1999
Cashier Temecula, CA
Provided excellent customer service at all times to ensure high level of customer satisfaction and repeat business. Aided customers in locating merchandise throughout the store and finding the right product for the application. Performed cashiering, cash handling, credit card transactions, and returns. Answered multi-line phone system and either answered callers questions or routed call to appropriate person or department. Ordered new product as inventory report showed need and completed special orders for customers as requested. Stocked merchandise throughout the store per plan-o-gram. Updated displays per season and current promotion.
Education
Temecula Valley Unified School District - High School Diploma - Temecula, CA
References available upon request.
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