Juan Alberto Mendia adxw9q@r.postjobfree.com

https://www.linkedin.com/in/juan-a-mendia/ 571-***-****

Functional Implementation Lead & Process Improvement Leader

Optimize Relationships Drive Sustainable Solutions Best Practice Advocate

International resource with proven expertise across a broad range of critical business processes, including procurement, change improvement, training, ITSM, customer support operations, and project implementation lead. Led important business transformation and modernization projects throughout the US, Latin America, Europe, and Asia. Effective communicator and motivator, adept at building relationships that gain trust and get a seat at the table. Trusted business partner who transforms critical business operating units using global, standardized business processes on scalable IT systems.

Core Competencies

Government, Global & IT Project Management & Implementation Functional Engagement Management Training Development

Relationship Management Application Knowledge Transfer Database Administration

Professional Accomplishments

-Led implementation configuration and training of ITSM ServiceNow incident / request and change management modules in Latin America, unifying the learning institution under 1 Global ITSM application; created Corporate offices to manage and improve support.

-Transformed 36+ international operating units from low-growth, low-margin, locally managed businesses into high-performing post-secondary institutions; integrated into global enterprise ERP.

-Led implementation and training of the Banner application, used by Laureate students and faculty worldwide, driving seamless transfer of academic records for 70,000+ students; allowed easier process for accessing and managing academic needs, resulting in improved student satisfaction.

-Streamlined processes and established best practices for 18 countries in the Americas, Europe, Asia, and Africa by facilitating training and providing post-implementation support of Oracle PeopleSoft; recognized by leadership for helping drive company IPO.

-Recognized by leadership for demonstrating high knowledge of critical business processes, operations, and system function needs, supporting 36+ institutions, 4 online institutions, and 32+ campus-based institutions, in Europe, Asia, Oceania, and Latin and North America.

-Worked in a multi-cultural and non-English native work environment for 8 years in Europe (Spain, Germany, Portugal, Italy, Cypress), Africa (South Africa), Asia (Thailand, Malaysia, China), Australia, South America (Chile, Peru, Ecuador), Central America (Honduras, Costa Rica, Panama), Mexico.

Professional Experience

Presently available looking for a new position. 10/2019 to present

APEX SYSTEMS, Baltimore, MD 01/2019 to 09/2019

Senior Manager IT Engagement Management Consultant

Consulting with Laureate Education Inc., leading implementation of ITSM ServiceNow Change Management for the Corporate It Compliance team. In Brazil for 5 institutions, in Peru for 3 Institutions and 3 Institutions and a Corporate office in Chile. Supporting 2 Institution in Mexico after go-live for stabilization period.

Team up with E&Y in a Global Implementation of ServiceNow suite in Laureate Mexico, Peru and Chile. Included part of SN Suite Apps Incidents, Requests, Problem, Knowledge, Asset and Reports. Help train, document and guide client through all steps. Support on Go-live and participate in all calls and communication with clients as liaison between Client and its Institution.

Juan Alberto Mendia adxw9q@r.postjobfree.com Page Two

LAUREATE EDUCATION, INC., Baltimore, MD 02/2006 to 12/2018

Senior Manager IT Engagement Implementation Lead 01/2017 to 12/2018

Together with Ernst & Young, led new service desk technology implementation in South America. Trained and supported 70+ users. Provided hands-on guidance during go-live and stability period functions for One Institution’s teams and end users in Peru.

LAUREATE EDUCATION, INC. (Continued)

Senior Manager IT Engagement Management Functional Lead 01/2015 to 12/2016

Together with Accenture, directed global ERP and Academic application roll out across Shared Services in Asia, Australia, and Europe. Designed and developed user training programs via automated self-learning tools. Co-led deployment strategy on procurement and finance. Managed post-live stabilization with supervision of help desk and remedial training.

Senior Manager IT ERP Implementation Manager 03/2011 to 12/2014

Executed change management and organizational enablement of Shared Service Center launches in the Americas for worldwide ERP Oracle PeopleSoft project. Designed and developed user training programs via automated self-learning tools. Co-led deployment strategy on procurement and finance. Headed continuous improvements in supply chain and procurement transaction processing.

Senior Relationship Manager 01/2010 to 02/2011

Teamed up with Implementation group on ITSM Footprint, Academic Banner, Financial PeopleSoft, and Online Classes Blackboard projects. Oversaw University Network upgrades (Students Library and Labs). Coordinated Executive communication and task planning.

Senior Manager IT Logistics and Procurement 02/2006 to 12/2009

Managed Logistic and Purchasing department, including budget administration, legal contract and consulting management. Helped design, write and establish IT procurement, CAPEX budget, and legal contractual processes. Involved in overseeing contracts with major industries players, MS, CISCO, HP, Apple, and IBM. Partnered with CDG and Gartner.

Additional Relevant Experience

LAUREATE EDUCATION INC, Baltimore, MD

Logistic and Procurement Manager

DIVEO BROADBAND NETWORKS, Washington, DC

Procurement Manager

Implemented & Trained

AGILE Methodology ServiceNow with E&Y BANNER COGNOS TRADESHIFT ONBASE

ORACLE PEOPLESOFT SAP Security Assistance Program US Air Force

DISAM Admin and Training Program MISIL Administrator and Navy Training Program

STARR-PC Communication and Admin Material Purchasing

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