KEHINDE

CHRISTIANA

BOSE

+234**********

adxw8s@r.postjobfree.com

No 18 Sadauki Street Wusasa

Zaria Kaduna State, Zaria, Ka

duna 810282 Nig

S K I L L S

Reception desk management

Spreadsheet tracking

Information protection

Clerical support

Meeting preparation

Security monitoring

Multi-line telephone

operation

File management

Route correspondence

Answer telephone calls

Manage files

Greet visitors

Restock shelves

Maintain security

Teamwork

Analytical thinking

Coordination

Motivation

Research

L A N G U A G E S

English, Fluent

P R O F E S S I O N A L S UMMARY

Accomplished executive specializing in revitalizing organizations with proactive leadership. Successful at revamping policies, improving control structures and streamlining operations. Bringing an excellent business sense and dedication to modernization. E X P E R I E N C E

C H I E F E X E C U T I V E O F F I C E R

Ceejayglobal Services and productions

Zaria, Kaduna Nigeria

January 2020 Current

Directed development, implementation and management of products and services, Cultivated inclusive, equitable culture built on honest relationships across lines of interpersonal and cultural differences.

Launched employee outreach programs to foster productive and proactive work environment. Managed stewardship and finances to verify compliance with federal, state and local regulations. Tracked sales activities, plans, progress and results to best understand and leverage business position.

Administered company operations to focus on customer service training, sales and marketing programs and profitable green opportunities.

Oversaw operational, strategic and financial performance for maximum results.

Worked with board, senior management team and staff to leverage opportunities for growth and improvement in support of overall mission.

Maintained organizational compliance with regulatory and legal requirements.

Implemented comprehensive business plans, initiatives and strategies to achieve optimum operational and financial results. Negotiated contracts with vendors and clients to establish beneficial industry partnerships.

Supervised executive-level support staff and monitored workflow to maintain efficiency.

Directed human resources operations to support top talent recruitment and retention.

Improved profits by renegotiating key contracts to achieve favorable pricing structures.

Prepared budgets for approval and presented documentation to board members.

Implemented improved policies and procedures to optimize resources.

Maximized revenue through careful evaluation of budget adherence and expense management.

Stayed on top of industry trends and changes to support agile and responsive strategy.

Hausa, Fluent Enhanced performance and productivity by implementing streamlined processes and updated SOPs.

Drove business development with fresh and innovative strategies focused on customer acquisition.

Coordinated successful development and deployment of improved internal control systems.

Increased brand awareness through new product launches and re-branding strategies.

Collaborated with board members, senior executives and industry partners to revitalize operations and achieve ambitious short- and long-term targets.

Bolstered compliance with periodic audits and stringent enforcement of regulatory requirements.

C H I L D C A R E P R O V I D E R

Ameera children centre

Zaria, Nigeria

January 2017 December 2019

Observed signs of behavioral or emotional issues and alerted senior staff and parents of concerns.

Cultivated safe and inclusive care environment to nurture and encourage children.

Selected activities to reinforce learning and discovery and helped children develop personal interests.

Kept accurate records of attendance, behavior and challenges in alignment with regulatory standards.

Assisted children in overcoming inappropriate behavior and provided positive guidance and reinforcement.

Coordinated museum, library and outdoor day trips to engage children and offer new experiences.

Worked with parents to help children progress towards educational and behavioral goals.

Followed licensing guidelines and standards to optimize daily childcare.

Helped children practice good hygiene and provided potty training and diapering.

Supported children's emotional and social development, encouraging understanding of others and positive self-concepts. Provided enjoyable activities for children under supervision. Read to groups for storytime and encouraged questions and exploration.

Sanitized and organized toys and play equipment to reduce safety risks.

Communicated with parents regarding observations and concerns or to provide positive feedback.

Organized age-appropriate activities to promote play, movement and development.

Determined daycare supply needs and requisitioned materials. Built positive relationships with parents and listened to concerns and requests.

Accompanied children to and from school or to bus stops. Maintained clean classroom, eating and activity areas. Bathed and dressed children for daytime activities or to prepare for sleep.

C A L L C E N T E R R E P R E S E N T A T I V E

ISON BPO

Ibadan, Oyo State Nigeria

April 2014 December 2016

Listened actively to complaints, feedback and feature requests for future improvement.

Entered and updated customer data to create and modify account information.

Multitasked to resolve inquiries in real time, whilst giving customers full attention.

Recognized caller needs and recommended viable solutions. Expedited calls requiring urgent attention for immediate resolution.

Reported caller trends to senior staff to help guide service planning.

Obtained necessary personal information and verified eligibility in real time.

Navigated between multiple systems to find relevant information necessary for assigned tasks.

Recorded customer interactions using company's Customer Relationship Management (CRM) system.

Guided and processed customer orders during high-volume periods.

Placed and answered phone calls to meet fluctuating demand. Referred complex cases requiring further attention and follow-up to appropriate personnel.

Used open and closed questioning to obtain relevant information quickly.

Answered clients' questions and presented product value propositions to promote purchases.

Served as friendly first point of contact for customer inquiries. Prepared and processed forms to change customer service levels. Made informed decisions under stressful circumstances. Presented existing and prospective customers with valuable information to aid decision-making.

Engaged with customers to understand needs, resolve issues and answer product questions.

Updated customer accounts with current personal and purchasing information.

Met and exceeded daily service quality and performance goals. Followed scripts to maintain good call control.

Referred tricky customer issues to designated department for resolution.

Documented key points of customer interactions on digital database.

R E C E P T I O N I S T / S E C R E T A R Y

Options Digital Photo Studio

Zaria, Kaduna

January 2013 March 2014

Greeted guests promptly and consistently set professional tone with friendly assistance.

Updated and managed digital and physical office records. Used clerical abilities to support needs of office staff and administrative team members.

Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Received guest complaints and reported to manager. Operated POS system, processed transactions and issued receipts.

Served as first point of contact for new and returning visitors. T E A C H E R ' S A S S I S T A N T

Great Standard School

Zaria, Kaduna

April 2011 June 2011

Implemented curricula activities and encouraged children's participation through practical lessons.

Worked under class teacher's direct supervision to resolve disputes and complaints.

Prepared classroom, organizing and distributing instructional materials for lessons.

Maintained classroom and student spaces to meet strict health and safety standards.

Patrolled common areas and playground at recess.

Taught classes independently to cover staff absences. Assisted differently-abled and young students to meet personal needs.

Updated parents on children's progress and behavior. Supervised individual and group activities for safety and focus. Helped teachers to create dynamic lesson plans.

Supported lead teacher to teach groups of up to 35 students. Encouraged participation from all students by cultivating safe learning spaces.

Used informal discussions and official progress reports to communicate with parents.

Maintained attendance records and documented information in student files according to district standards.

Assisted lead teacher with grading assignments, maintaining records and preparing for class sessions.

Supervised children to maintain classroom safety and order during short teacher absences.

Collaborated with lead teacher to identify and address students' behavioral issues.

Monitored outdoor recess and physical education activities for compliance with rules and safety guidelines.

E D U C A T I O N

W A E C : S C I E N C E S U B J E C T S

West Africa Examination Council

Zaria, Kaduna

A S S O C I A T E O F S C I E N C E : I N T E G R A T E D S C I E N C E D O U B L E M A J O R

Federal College of Education

Zaria, Kaduna

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