Desk Analyst Service
Resume:
ABOUT ME
A seasoned BPO agent for the past eight years. Embarked into
different types of accounts like back-office job, non-voice job, and voice job. With my background in Information Technology and knowledge in latest trends, I can easily cope up with the task at hand. This gives me an edge to other candidates.
MICHAEL IT Service Desk Analyst BAYOG
+63-969-***-**** ************@*****.***
65 Silverlane St. Silverland Village Pasong Tamo Quezon City June 2021 - Oct 2021
TekSystems Pasig City
IT Service Desk
Moved into a different company after a long break from work. Learned MSP environment as a Service Desk.
Deal with affiliates from different companies globally. Document the call in SNOW (Service Now).
Cloud setup for ease of access anywhere.
May 2015 - Jan 2021
TELUS International Philippines QC
and Pasig City
IT Service Desk Analyst
Started as a back-office agent for in-house account. Started my Service Desk career in the same Company in 2019. Most of my tasks in Service Desk includes phone handling, customer service level of experience and documentation.. WORK EXPERIENCE
REFERENCES
SKILLS
Troubleshooting
Hardware and Software
SEO
Digital Marketing
EDUCATION
Bachelor of Science in
Information Technology
Oct. 2021 - Dec 2022
UPWORK WFH
Freelance Lead Generation Specialist
Recorded qualified candidates from LinkedIn, Entelo and SeekOut platforms.
Summarizing data in Google Sheets.
Reporting to our manager from UK every Monday.
Generating around 150 leads per day.
******@*****.***
Phone:
Email :
TekSystems - colleague
**********.*****@*****.***
Phone:
Email :
TELUS - Team Leader
Krizzy David Seriales
Aaron Lestones
WORDPRESS DEVELOPMENT
MSP troubleshooting
Active Directory
Good intrapersonal skills
FEU Diliman Quezon City
May 2013
Fast typing speed
Good active listene
Quick learner
Contact this candidate