ABOUT ME

A seasoned BPO agent for the past eight years. Embarked into

different types of accounts like back-office job, non-voice job, and voice job. With my background in Information Technology and knowledge in latest trends, I can easily cope up with the task at hand. This gives me an edge to other candidates.

MICHAEL IT Service Desk Analyst BAYOG

+63-969-***-**** adxw3q@r.postjobfree.com

65 Silverlane St. Silverland Village Pasong Tamo Quezon City June 2021 - Oct 2021

TekSystems Pasig City

IT Service Desk

Moved into a different company after a long break from work. Learned MSP environment as a Service Desk.

Deal with affiliates from different companies globally. Document the call in SNOW (Service Now).

Cloud setup for ease of access anywhere.

May 2015 - Jan 2021

TELUS International Philippines QC

and Pasig City

IT Service Desk Analyst

Started as a back-office agent for in-house account. Started my Service Desk career in the same Company in 2019. Most of my tasks in Service Desk includes phone handling, customer service level of experience and documentation.. WORK EXPERIENCE

REFERENCES

SKILLS

Troubleshooting

Hardware and Software

SEO

Digital Marketing

EDUCATION

Bachelor of Science in

Information Technology

Oct. 2021 - Dec 2022

UPWORK WFH

Freelance Lead Generation Specialist

Recorded qualified candidates from LinkedIn, Entelo and SeekOut platforms.

Summarizing data in Google Sheets.

Reporting to our manager from UK every Monday.

Generating around 150 leads per day.

+63-999-***-****

adxw3q@r.postjobfree.com

Phone:

Email :

TekSystems - colleague

+63-927***-****

adxw3q@r.postjobfree.com

Phone:

Email :

TELUS - Team Leader

Krizzy David Seriales

Aaron Lestones

WORDPRESS DEVELOPMENT

MSP troubleshooting

Active Directory

Good intrapersonal skills

FEU Diliman Quezon City

May 2013

Fast typing speed

Good active listene

Quick learner

Contact this candidate