Customer Service Retail Sales
Resume:
Whittier, CA *****
********@*******.***
Gennyca Avila-Perez
Objective:
To daily utilize and extend skill set in meeting the needs of customers. EXPERIENCE
BreadBlok, Hawthorne,CA — Overnight Baker
April 2023 - May 2023
● work alone and with a team
● self-starter who can meet goals with limited supervision
● excellent organizational and time-management skills
● food safety and health safety certified
● Bold thoughts, brave actions: Learning, growing, and taking risks
● Finding solutions and taking initiative
Responsibilities:
● Proven professional experience at bread baking and shaping and scoring designs.
● Background in donut shaping, frying and filling.
● Ability to mix by hand, in small mixer and stand up mixer ingredients to ensure food strictly adheres to standard recipes using scales/tare weight device and used mathematics.
● An avid and fast learner.
● Able to work well in a team, as well as independently.
● Attentive to detail.
● produced top-quality, gluten-free artisan products.
● Meticulous in terms of maintaining a clean and efficient work environment.
● food handlers certificate.
● Reliable, timely, and trustworthy.
● Creative
● Enthusiastic and maintain a positive attitude.
● Willing to work early hours.
● Willing to go the extra mile.
Winchell's Donut House, Whittier,CA — Baker
September 2022 - April 2023
● work alone and with a team
● self-starter who can meet goals with limited supervision
● excellent organizational and time-management skills
● food safety and health safety certified
● Bold thoughts, brave actions: Learning, growing, and taking risks
● Finding solutions and taking initiative
Responsibilities
• Bake all the fresh bread and pastries your cafe needs each day
• Maintain our high standards for flavor and quality, using 100% real ingredients
• Perform stocking, food prep, cleaning, and sanitation tasks as needed
• Help build our culture of Warmth, Belonging, Growth, and Trust
• Step in and support your manager and team
Panera Bread, Pico Rivera,CA — Certified Baker
October 2021 - January 2023
● work alone and with a team
● self-starter who can meet goals with limited supervision
● excellent organizational and time-management skills
● food safety and health safety certified
● Bold thoughts, brave actions: Learning, growing, and taking risks
● Finding solutions and taking initiative
Responsibilities:
• Bake all the fresh bread and pastries your cafe needs each day
• Maintain our high standards for flavor and quality, using 100% real ingredients
• Perform stocking, food prep, cleaning, and sanitation tasks as needed
• Help build our culture of Warmth, Belonging, Growth, and Trust
• Step in and support your manager and team
The Joint Chiropractic, Whittier,CA — Wellness Coordinator December 2019 - August 2022
Responsibilities:
• Greet patients with enthusiasm and build relationships
• Educate Patients on wellness offerings and services
• Share personal Chiropractic experience and stories
• Offer and convert, using sales skills, patients to the Wellness Plan or Visit Package that is best suited to the patient's treatment plan according to the doctor's recommendation
• Complete transactions using point of sale software and ensure all patient accounts are current and accurate
• Assist patients with the completion of required paperwork
• Participate in marketing/sales opportunities to help attract new patients into our clinics
• Manage daily clinic operations including; ensuring it's clean and that inventory is stocked
• Manage the flow of patients through the clinic in an organized manner
• Execute all of The Joint Chiropractor’s Standard Operating Procedures
• Provide the highest levels of customer service
• Maintain the highest levels of professionalism and decorum at all times
• Be a team player and contribute to a positive, healthy work place culture
• Manage clinic phone calls
Red Wing Shoe Company, Commerce,CA — Accounting/Retail Sales/Dispatch/Assistant Manager
December 2013 - September 2019
Responsibilities:
● Invoicing and Collections.
● Account enrollments and set up for company billing programs. (Red Wing for Business, Red Wing Business Advantage Accounts, Multi-Service
Technology)
● Taskforce billing for third party company.
● Accounts Receivables/Payables.
● Inventory Management & Tracking.
● Customer Service in Retail Sales.
● Manage and Dispatch Freight Trucks and Scheduling of Drivers. Joseph Young Attorney at Law - Whittier,CA — Assistant October 2011 - August 2013
Responsibilities:
● Assisted in personal projects.
● Maintained clean working environment.
● Collections.
Party Warehouse, Whittier,CA — Customer Service/Cashier June 2006 - January 2011
Responsibilities:
● Customer service in party goods and rentals
● Ran credit card and cash transactions on merchandise
● Inventory and stocking
● Interacted with customers
Staples, Bellflower,CA — Customer Service/Retail Sales July 2007 - January 2008
Responsibilities:
● Provided excellent customer service on electronics and office items.
● Provided information about products
● Dealt with returns and customer concerns
EDUCATION
General Office Certifications
Whittier Adult School - Whittier, CA
March 2013 to December 2013
Certification
Fremont College - Cerritos, CA
February 2007 to November 2007
General educational development in General Studies California High School - Whittier, CA
2002 to 2006
Skills
• Type 60 WPM• 10-key trained
• Positive interactions with customers across various mediums (Email, Phone, In-person, Etc.)
• Baking
• Food Safety
• POS
• Accounts Payable
• Accounts Receivable
• Accounting
• Assistant Manager Experience
• Culinary Experience
• Merchandising
• Food Preparation
• English
• Retail Sales
• Cooking
• Kitchen Experience
• Serving Experience
• Cake Decorating
• Sales
• Management
• Guest Services
• Inventory Control
• Restaurant Experience
Certifications and Licenses
● driver's license
● ServSafe Food Handler -October 2021 to Present
Assessments
Cooking skills- Basic food preparation Full results: Familiar Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar
Food safety
Full results: Highly Proficient
Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient
Customer focus & orientation:
Full results: Proficient
Responding to customer situations with sensitivity Full results: Proficient
*Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate