Susan R. Klein

***** ******* *******

Menifee, CA 92587

951-***-****

adxw0p@r.postjobfree.com

Objective:

To secure a challenging full-time position that utilizes my extensive customer service, office and organizational skills, dedication to duty, excellent written and oral communication skills and exceptional public relations ability. Work Experience:

1990 – Present John Minch & Associates

Archaeological Associates

Archaeological and Paleontological Monitor

Over 25 years of archaeological monitoring experience, working as an independent contractor. Scope of duties included all functions pertaining to archaeological surveying and paleontology monitoring, including Native American artifact identification, cataloging, and curation, taking detailed field notes and drafting and submitting appropriate reports. Thorough knowledge of archaeological and paleontology regulatory requirements, equipment, communication, and protocol. 2010 – 2015 Farmers Insurance, Murrieta, CA

Customer Service Retention Specialist

Over three years’ experience interviewing clients and obtaining personal and financial information to calculate and establish various insurance policies based on state insurance regulations. Experienced high-volume telephone work, responding to client’s questions regarding the writing and issuing of automobile, home, life, health and commercial insurances policies. Continuously involved in direct client contact for the calculation and receipt of payments, and auditing payment histories. Prepared daily bank deposit. Initiated customer claims, responded to customer complaints, and followed through with customer service issues, including billing, quotes and questions. Responsible for all office purchasing and accounts payable. Nov. 2001 – Dec. 2002 Big Lots Corp.

Customer Service Support

Advanced from temporary hire position to full-time employment. Duties included, supervising cash register staff, conducting inventories and all aspects of customer service in a large consumer retail chain.

Mar. 1996 – Nov. 2009 Lomac Technology, Temecula, CA Co-owner of a military and airline-grade machine shop. Duties included ordering, cataloging, and receiving raw materials. Produced high-quality finished products for military or airline use. Issued purchase orders, filed material certificates, maintained and cataloged inspection records. Reconciling company banking accounts. Delivered high-quality customer service for demanding military and aerospace clients. Education

Twenty years mentoring in archaeological and paleontology monitoring under Dr. David Van Horn, founder of Archaeological Associates in 1977. Graduate Rolling Hills High School, Palos Verdes, CA Skills

Type 50 wpm, computer literate, proficient with MS Office suite of products. Personal

I am a conscientious, hardworking employee who prides herself in her work as well as work ethic. I recently completed over a year and one-half of employment without a single sick day. Staying healthy and fit is important to me, and I work out at the gym two to three times per week.

Volunteering and giving back to the community are also important to me. I am a volunteer at the Veterans of War (VFW), where my time is spent helping in the kitchen and serving our veterans a hot meal. It is very satisfying to give back to those who gave so much to our country by serving in the armed forces. References

Excellent references furnished upon request.